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Paddy Power Full T&C’s

 

Full Terms and Conditions – 30 Free Spins

WHO CAN TAKE PART?

Available to new Paddy Power Games customers.

Offer is limited to one per verified customer.

WHAT CAN I WIN?

You will receive 30 Free Spins for use on all valid Daily Jackpot games. The free spins each have a value of €0.20.

HOW CAN I TAKE PART?

To take part, you must opt in on-site and supply a valid telephone number that is capable of receiving an SMS. You will then be sent a validation code to that phone, which you must enter on site to redeem the free spins.

If you have previously taken part in our 10 Free Spins on Daily Jackpot games promotion, as seen on TV, you are not eligible for this promotion.

Once validated, launch any of the eligible Daily Jackpot games to claim your spins.

Eligible games:

Lucky Wizard, Rainbow Jackpots, Arcade Bomb, Totem Lightning, Rocket Men, Wild Wild Chest, Persian Fortune, Jingle Bells, Ancient Script, Lucky Halloween, Gems Gone Wild, Lucky Valentine, Elven Magic, Golden Temple, Winter Wonders.

HOW DO I QUALIFY?

The offer is available to new Paddy Power customers in the UK & Ireland who have a valid mobile number.

WHAT ELSE DO I NEED TO KNOW?

Once you have completed using the bonus, you will begin staking real cash. Offer is strictly one per customer.

WHEN WILL I GET MY PRIZE?

Once you accept the offer, your free spins will be automatically added to your account and will remain there until you complete it or it expires, which will be 10 days from receipt of the offer.

OTHER BORING BUT ESSENTIAL STUFF:

By participating in this offer, you agree with these standard Terms and Conditions:

• Paddy Power reserves the right to withhold any withdrawals and / or confiscate all winnings for irregular play.
• Only one bonus is available per customer
• If a Player is ineligible, PP reserves the right to withhold payment of the prize.
• Entry will be forfeited if players are found to have multiple accounts.
• PP games reserves the right to modify, alter, discontinue or terminate this promotion at any time for any reason what so ever without notice to players.
• In the event of any dispute, the decision of paddypower.com will be considered final.
• This offer is only available to customers in the UK & Ireland.

 

Terms and Conditions for Bet €10 Get €30 Welcome Bonus

WHO CAN TAKE PART?

• Available to new Paddy Power Games customers registering using the promo code PGCTV1 OR PGCTV2.
• Offer is limited to one per customer.

WHAT CAN I WIN?

• Once registered through the promo code above and verified, customers who bet €10 on Daily Jackpots slots collection will trigger their Welcome Bonus.
• The Welcome Offers is a €30 bonus for our Daily Jackpots Slots Collection. The bonus has a 10 (x) times wagering requirement.

HOW CAN I TAKE PART?

• To take part all you need to do is opt in to the promotion using the Promo Code PGCTV2 and stake €10 or more on our Daily Jackpots Slots Collection.
• Once you’ve staked €10 our Daily Jackpots Slots Collection you will receive a €30 bonus to be used on our Daily Jackpots Slots Collection.
• The bonus expires after 72 hours.
• The bonus carries a X10 wagering requirement.

WHAT ARE THE ELIGIBLE GAMES?

• The bonus is eligible on our Daily Jackpots Slots Collection.
• Lucky Wizard, Rainbow Jackpots, Arcade Bomb, Totem Lightning, Rocket Men, Wild Wild Chest, Persian Fortune, Jingle Bells, Ancient Script, Lucky Halloween, Gems Gone Wild, Lucky Valentine, Elven Magic, Golden Temple, Winter Wonders.

HOW DO I QUALIFY?

• To take part, all you need to do is opt into the Welcome Bonus offer and stake €10 or more on our Daily Jackpots Slots Collection. Your bonus will need to be wagered 10 (x) times before being withdrawable.

WHAT ELSE DO I NEED TO KNOW?

• Once you have completed the wagering amount, your bonus will be credited instantly once you exit the game.
• You can track your progress through the bonus in your promotional hub.
• The bonus has a 10 (x) times wagering requirement.
• Once your bonus is finished the game will then default to normal gameplay where you will be using your own money.
• Your bonus will expire 72 hours from being credited.

WHEN WILL I GET MY PRIZE?

• Once you opt in to the offer and meet the wagering requirements, the bonus will be automatically added to your account once you exit your game.

OTHER BORING BUT ESSENTIAL INFORMATION

• We reserve the right to exclude players that participate in the promotion with multiple accounts or who abuse the promotion, for example, if we suspect that you are using an abusive strategy to complete the wagering requirement.
• Players must comply with the eligibility requirements of these terms and conditions. We reserve the right to withhold any prize won by anyone who is, or we have reasonable grounds to believe, is ineligible.
• We reserve the right to withdraw the availability of this offer to any player or group of players, or to modify the terms and conditions of this promotion at any time.
• Paddy Power Games terms and conditions apply, see here

 

PPB Counterparty Services Limited, Triq il-Kappillan Mifsud, St. Venera, SVR 1851, MALTA, is licensed and regulated by the Malta Gaming Authority. Licence Number: MGA/CL2/294/2006 12 March 2013, and for customers in the UK, licensed and regulated by the Gambling Commission. Games are provided by PPB Entertainment Limited, Triq il-Kappillan Mifsud, St. Venera, SVR 1851, MALTA, is licensed and regulated by the Malta Gaming Authority. Licence Number: MGA/CL1/185/2004 1st July 2015, and for customers in the UK, licensed and regulated by the Gambling Commission. Casino, Bingo and Poker are provided by Paddy Power Services Limited, company Number 1894, is licensed and regulated by the Alderney Gambling Control Commission, and for customers in the UK, licensed and regulated by the Gambling Commission. Gambling can be addictive, please play responsibly.

 

 

 

Party Casino Full T&Cs

 

Full Terms and Conditions – 120 Free Spins

 

Standard Promotion Terms and Conditions

Introduction

 

1.1 The terms contained in this document (Standard Promotional Terms) apply to all promotional offers available through Our Platforms (each a Promotion) and, together with any applicable specific promotional terms, which may also be referred to as “Key Terms”, set out on the individual web landing page for the relevant Promotion (Specific Promotional Terms) and Our Terms and Conditions of Use, Loyalty Program Terms and Conditions and Privacy Policy (collectively, the Rules), form a legal agreement between You and Us and can only be amended with Our consent. By participating in any Promotion, You are indicating You accept and agree to be bound by the Rules.

 

1.2 You should check these Standard Promotional Terms and any applicable Specific Promotional Terms before participating in any Promotion.

 

1.3 In the event of any conflict or inconsistency between these Standard Promotional Terms, any applicable Specific Promotional Terms and the Terms and Conditions of Use, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.

 

1.4 You can print a copy of these Standard Promotional Terms by selecting the print option from the “File” menu of Your browser.

 

1.5 Your use of each Platform itself and of any services available through that Platform are subject to the Rules.

 

 

 

Promotions and Promotion Periods

 

2.1 We may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real money bonuses or some other form of incentive), prize draws, competitions, contests, leagues, tournaments or other form of Promotion, or a combination of any of these. The particular form of Promotion will be described, and full details set out, in the communications (such as emails, computer pop-ups and letters) We issue to tell You about each Promotion (each a Promotion Communication) and/or on the individual web landing page for the relevant Promotion.

 

2.2 For the purposes of all Promotions, the promoter is the entity You have contracted with under the Terms and Conditions of Use (“We”, “Us” and “Our”).

 

 

 

2.3 The period of time during which each Promotion will run (Promotion Period) will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified the relevant Promotion will end when it is discontinued on the Platform.

 

 

 

Promotion Communications

 

3.1 Unless otherwise indicated in the Promotion Communication, participation in each Promotion is open to players from any of Our Platforms but is limited to one per person, family, household, address or organisation to whom We send the Promotion Communication. We reserve the right to restrict participation in certain Promotions to players who fulfil specific selection criteria. Where a Promotion Communication permits multiple participants, We reserve the right, in Our sole discretion, to limit the number of participants.

 

 

 

3.2 Unless otherwise indicated in the Promotion Communication, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If You are not the intended recipient or within the intended category of recipient then the offer is null and void.

 

 

 

Eligibility to participate in Promotions

 

4.1 To be eligible to participate in any Promotion, You must:

 

(a) be eighteen (18) years of age or older, or the legal age of majority in Your home country, state or province;

 

(b) be legally entitled to use Our services in accordance with Our Terms and Conditions of Use;

 

(c) if the Promotion is specifically intended for players who are residents of and/or located in a particular country as stated in the applicable Specific Promotional Terms, be a resident of and/or located in that country;

 

(d) unless the applicable Specific Promotional Terms indicate that a “no purchase necessary” route is available and subject to section 5.2 below, have successfully completed registration on the Platform for the relevant service and opened a real money player account (Account) in accordance with Our Terms and Conditions of Use;

 

(e) satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and

 

(f) not be an Unauthorised Person (as defined in section 6, below);

 

(a Qualifying Player).

 

4.2 To be eligible to participate in any Promotion which is stated to be intended for new players or which is described as a “new player” or “sign up” offer (or similar), You must not previously have opened and made a deposit into an Account on any of Our Services. Such Promotions may not be used in conjunction with any other Promotion.

 

4.3 The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from You if You wish to participate in certain Promotions.

 

 

 

Participation in Promotions

 

5.1 Participation in any Promotion is voluntary.

 

5.2 To participate in a Promotion, You should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that Promotion and, where appropriate, the applicable Specific Promotional Terms. Where the Promotion Communication or landing page indicates that no purchase is necessary to participate in the Promotion, You may participate by sending an email to the address there specified.

 

5.3 Unless otherwise indicated in the applicable Specific Promotional Terms, entry into each Promotion may be used only once.

 

 

 

Excluded and disqualified players

 

6.1 Officers, directors, employees, consultants or agents of GVC Holdings PLC or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any Promotion, or relatives of any of the foregoing persons, “relative” shall include, but not be limited to, a spouse, partner, child or sibling and any person residing in the same household as any of the foregoing persons.

 

Residents of Nevada, District of Columbia, Florida, Illinois, Iowa and Rhode Island and any other jurisdictions where it is illegal to participate in promotions and/or to win cash prizes.

 

(collectively, Unauthorised Persons)

 

 

 

Qualifying Deposits

 

7.1 Unless the applicable Specific Promotional Terms indicate that a “no purchase necessary” route is available (or such other dispensation is available), participation in any Promotion is subject to You having made the required minimum deposit as may be required from time-to-time into Your Account, once opened, (Qualifying Deposit) unless the Specific Promotional Terms specify that a different Qualifying Deposit amount is required.

 

7.2 Transfers made between player Accounts (player “A” transferring money to player “B”) and reverse withdrawals do not qualify as deposits for the purpose of any minimum Qualifying Deposit requirements.

 

 

 

Release and withdrawal restrictions

 

8.1 In relation to some Promotions, certain release requirements or, where appropriate, withdrawal restrictions must be satisfied, in addition to the general eligibility criteria set out in these Standard Promotional Terms, before a bonus may be used, played with or, where appropriate, withdrawn, or as a condition of being eligible for a prize or to compete in a competition, contest, league or tournament. Any such additional restrictions or requirements will be contained or referenced in the applicable Specific Promotional Terms. The Bonus amount won at Our Sports Services must be wagered five times at odds of 1.7 or above before a withdrawal can be paid out unless otherwise specified in the relevant offer.

 

Any bets placed at the Starting Price (SP) on Horse Racing shall not count towards meeting these bonus release requirements.

 

In the event that You withdraw funds in respect of which You have received a Bonus, without having met any applicable release requirements, withdrawal restrictions or general eligibility criteria, You shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and We shall be entitled to deduct this from Your Account.

 

8.2 Where it is a requirement of any Promotion that a certain number of games, hands or wagers be played or placed, then unless otherwise indicated in the applicable Specific Promotional Terms, games, hands or wagers played or placed at tournament tables (unless the Promotion is a tournament) or at play money tables will not be counted.

 

8.3 Where it is a requirement of any Promotion that a certain number of Points be accrued, then unless otherwise indicated in the applicable Specific Promotional Terms, the reference to “Points” means standard Points accrued during the relevant Promotion Period only. Unless otherwise indicated in the applicable Specific Promotional Terms, Points accrued through “topping” or which have been redeemed or used in any way outside of the relevant Promotion will not be counted towards such requirement and once Points have been redeemed in connection with a Promotion they may not then be reclaimed.

 

8.4 Where it is a requirement of any Promotion that wagers be placed, then unless otherwise indicated in the applicable Specific Promotional Terms, bets placed in any game of (i) roulette on the winning number being red, black, odd, even, between the number range 1 – 18, or between the number range 19 – 36; (ii) single deck blackjack (iii) Bonus Pairs Blackjack; (iv) Triple Card Poker; (v) Texas Hold’em Bonus Poker; (vi) Final Score World Cup; and (vii) Tens or Better will not be counted as valid wagers for the purposes of meeting the withdrawal or wagering restrictions of any Promotion.

 

Payment of bonuses

 

9.1 Subject to Clause 8.1 above, unless otherwise indicated in the applicable Specific Promotional Terms, all real money bonuses will be paid into the Accounts of Qualifying Players within seven (7) days of entry into the relevant Promotion.

 

9.2 In the event that more than one real money bonus or any excess payment is accidentally paid to a Qualifying Player, We reserve the right, without prejudice to any other rights under the Rules, to seek the return of the amount of any additional real money bonus or payment from that player’s Account.

 

9.3 Bonus abuse: Bonuses are provided for game enjoyment to allow members to experience or evaluate different games and/or features and for free play to reward our valued members. We have a zero tolerance policy towards bonus abuse, fraud, taking unfair advantage of us or other members and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from member accounts that we suspect, at our sole direction, are involved in such activities or behaviours. Evidence of involvement in such activities or behaviours may include, but is not limited to the following:

 

using multiple member accounts to claim a bonus more than once.

low margin betting, equal betting, zero risk bets or hedge betting when deployed to exploit bonuses.

using a bonus to place high risk wager(s) to reach a large playable balance in relation to an initial playable balance, followed by a series of low risk wagers to complete bonus wagering requirements;

depleting a playable bonus balance to attempt to close a bonus, or waiting for a bonus to expire, after which collecting winnings from any unresolved game(s);

the exploitation or manipulation of any fault, loophole or error in our website or software, including but not limited to in respect to any game; and/or

collusion between members, deliberately cheating or other unfair behaviour.

9.4 In line with our zero-tolerance policy towards bonus abuse outlined in clause 9.3 above, a maximum bet of £5 per round for slots and £50 per round for any other valid game will be applied to bonus funds and the triggering deposits relating to them. Any players found to be abusing our maximum bet limits will forfeit their bonus in its entirety, including any remaining bonus funds and any winnings generated from it.

 

 

 

Prizes

 

10.1 Qualifying Players who win a prize as the result of any Promotion consisting of a draw, competition, contest, league or tournament (each, respectively, a Winner and a Prize) must accept the relevant Prize “as is” and there is no right to a cash alternative unless We, in Our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the Prize). We reserve the right, at any time, to substitute any Prize with one or more prizes (other than a cash alternative) of substantially equivalent value. We may do this, in particular, if it is impractical or unduly costly to deliver a particular Prize to the Winner’s geographical location.

 

10.2 Prizes will be drawn at random and, provided all players must be Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channels or Platforms a Qualifying Player has used, or any other factor.

 

10.3 All Prizes will be drawn by the time or within the timeframe specified in the applicable Specific Promotional Terms and, unless otherwise indicated there, a cash Prize will be paid into the Account of the Winner. Where We arrange for a non-cash Prize to be delivered to You, the delivery may need to be signed for, but in all cases We reserve the right to require that a particular Prize is made available for collection only, including without limitation if such Prize is impractical or unduly costly to deliver. In the case of a non-cash Prize, We will make all reasonable attempts to contact the Winner using his/her Account contact details, but if We have not been able to make contact with the Winner within 30 days of the Prize being won, We reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner.

 

10.4 We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if We have cause to disqualify the Winner in accordance with section 6.3.

 

10.5 If You are competing in a contest, league or tournament and are unable, for any reason whatsoever, or choose not to progress to the next round after qualifying to do so, You will forfeit Your place and will not be eligible to receive any Prize to be awarded for the next or any subsequent round or the final Prize.

 

10.6 Any entitlement to receive a Prize is non-transferable.

 

10.7 The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize and for any costs associated with the Prize or its use, including without limitation the cost of complying with any requirements of applicable local law. Examples of such associated costs include, but are not limited to, if the Prize consists of a motor vehicle, in relation to vehicle registration, motor insurance and driving licence or, if the Prize consists of foreign travel, in relation to passport, visa and travel insurance requirements or, in relation to Prizes that are location-specific (for example, an event, activity or holiday), the cost of travel to and from the relevant location (unless the Prize is expressed to include travel or consists of a flight, train journey or sea voyage, in which case the Winner is responsible for travel to and from the point of embarkation).

 

10.8 Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. The contract in relation to any such event, activity, holiday or service will be directly between the Winner and the relevant third party provider or organiser and We will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.

 

10.9 Where, in relation to any Prize, We make use of any third party name or trade mark, these are proprietary to the relevant third party. No licence, affiliation, sponsorship or endorsement is claimed or should be inferred from the use of these names or trade marks or the use of any photograph of a Prize. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.

 

10.10 Our offering of a particular Prize implies no affiliation on Our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser.

 

10.11 The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Standard Promotional Terms, no representations, warranties, conditions or other terms are made, given or accepted by Us and no other terms shall apply, as between Us and any person, in relation to any Prize, including without limitation any terms as to suitability, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which We exclude to the maximum extent permitted by law.

 

 

 

Prize Draws

 

11.1 In respect of any prize draw, Winners will be drawn at random from all entries correctly submitted (the details of the process used are set out in Clause 11.2 below (the “Draw Process”)) and, provided all players are Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channels or Platforms a Qualifying Player has used, or any other factor.

 

11.2 The Draw Process is as follows:

 

(a) Each entry validly submitted by every Qualifying Player into a prize draw will be randomly sorted in a Microsoft Excel spreadsheet and allocated a random unique ticket number, starting from number 1 up to the total number of entries for the prize draw in question (each a “Unique ID”);

 

(b) The random number generator function in Microsoft Excel shall be used to determine the winning Unique ID numbers corresponding to the number of Winners to be drawn for the prize draw in question.

 

(c) The “Prize Draw Adjudicator” shall mean Our Head of Promotions or such other responsible person that they may direct;

 

(d) The prize draw will take place in Our Gibraltar office by the Prize Draw Adjudicator and will be witnessed by a member of Our legal department.

 

 

 

Casino Freespins

 

12.1 Casino Freespins may be offered from time to time to certain Qualifying Players in the form of either a bonus or reward. Casino Freespins comprise of a number of spins on certain “slot” games for free. The precise number of Casino Freespins granted shall be at Our absolute discretion and shall be subject to the terms set out in clause 12.2 and 12.3 below.

 

12.2 Casino Freespins may be offered/issued to Qualifying Players in any of the following circumstances:

 

(a) where a new Qualifying Player signs up with an offer which includes Casino Freespins;

 

(b) where a Qualifying Player participates in a Promotion whereby Casino Freespins are issued upon a successful deposit;

 

(c) as part of a Promotional campaign; or

 

(d) at Our absolute discretion.

 

12.3 The precise terms of claiming any Casino Freespins shall be specified in the relevant Specific Promotional Terms. In the absence of any Specific Promotional Terms to the contrary, the following terms shall apply to the Casino Freespins:

 

(a) Casino Freespins shall be granted to Qualifying Players as a Bonus Code which can be entered when making a deposit (if applicable);

 

(b) alternatively, Casino Freespins may be offered to Qualifying Players by specifying a time frame within which the Qualifying Player needs to claim the Casino Freespins, otherwise the offer will expire;

 

(c) once issued, Casino Freespins will have a validity period by which the Qualifying player needs to use their Casino Freespins otherwise they will automatically expire;

 

(d) any winnings from Casino Freespins cannot be used immediately to play on any other games. After completing all Casino Freespins, the Qualifying Player shall be awarded a bonus which shall be subject to withdrawal restrictions;

 

(e) upon expiry of the Casino Freespins, if You have any Casino Freespins remaining, We reserve the right to claim back any winnings and any outstanding Casino Freespins; and

 

(f) Casino Freespins may only be used on specific slot games from time to time.

 

 

 

Achievements, Friends, Missions and Rewards

 

13.1 You will have the opportunity to acquire certain rewards by carrying out various online activities. Such activities may include playing games, achieving set goals, depositing money, taking part in specific Promotions or sharing in-game activity with other players. By carrying out the specified activities, You will gain credits which can lead to the award of different types of Bonuses and Prizes (“Rewards”).

 

13.2 Rewards may include the unlocking of new games or features, bonus play offers, access to tournaments and/or the award of other monetary or non-monetary items. Unless stated otherwise, where Rewards include bonus play or bonus money, these types of Rewards will be subject to the release and withdrawal restrictions as set out at Clause 8.

 

13.3 If You chose to play any of Our games on Our Platform, You hereby give Your consent to share with Us some of your basic information, including Your name, date of birth, profile picture, and friends list which will then be used to assist with the registration process and used to identify You during gameplay. Following Your authorisation We may post in-game activity to Your newsfeed and share content with other players which may lead to Rewards. Such activity can be controlled in Your privacy settings.

 

13.4 If You have not yet made a Qualifying Deposit any play money games or credit balances will expire at the end of a game session.

 

13.5 Your participation in Missions and Achievements are subject to the following restrictions:

 

13.5.1 All Missions and Achievements are available only to real money players who have made a Qualifying Deposit;

 

13.5.2 Progress towards a Mission is counted only if You have explicitly started the Mission by clicking the ‘Start Mission’ button to opt in;

 

13.5.3 Only one (1) Mission can be active at any point in time; however Missions can be paused and resumed, and when a Mission is paused no activity is counted towards the Mission tasks;

 

13.5.4 For the purposes of this section, “Day” shall mean 00:00 ET to 23:59 ET and “Week” shall mean 00:00 ET Monday to 23:59 ET Sunday;

 

13.5.5 You are permitted to receive each Achievement, and participate and complete each Mission, only once;

 

13.5.6 Achievements and Missions are not awarded or marked complete when a tournament crashes and is settled.

 

 

 

Publicity and intellectual property

 

14.1 By participating in any Promotion in which You win a Prize or which takes the form of a contest, league or tournament in which You successfully progress to a second or subsequent round, You agree to co-operate in all advertising, marketing and publicity material and activities We may, at Our expense, produce or arrange. You also agree if requested (a) to wear any branded clothing or attire We may provide; and (b) to sign, if requested, an irrevocable release form allowing Us, without any compensation being payable, to use Your name, photograph, likeness, details of the country and/or city where You live, any comments made by or attributed to You, and to incorporate any such information and any audio/visual recording or broadcast for such promotional purposes, in any media, throughout the world.

 

14.2 Where You participate in any event which We host or arrange in connection with a Promotion, You agree not to make use of any third party branding or advertising for any organisation which We consider to be Our competitor, including without limitation any branding or advertising for any other gaming company, and You agree not to conduct yourself in a manner that might, in Our reasonable opinion, bring us, any of Our affiliates or any of Our or their respective brands into disrepute. In the event of any breach of this requirement, We reserve the right not to award a Prize or to seek the return of any Prize awarded.

 

14.3 With respect to any submission or entry You make in the course of participating in any Promotion, You warrant that the relevant material will be all Your own original work and will not infringe on the intellectual property rights or other rights of any person. You agree to assign all rights (including intellectual property rights) in such material (and if moral rights exist, agree to waive such rights) and agree to execute all documents and to do any other things reasonably necessary to assure Our title to such material and to allow Us fully to use and exploit such material.

 

 

 

Currency exchange

 

15.1 Where a sum of money is mentioned in any communication or advertising or other marketing material for any Promotion (Promotional Amount), and there is a requirement for such Promotional Amount to be converted from the advertised currency into Your Account currency, then this will be subject to the exchange rates offered by Us at the time of conversion. Please see Frequently Asked Questions or contact Our Customer Care Team for further details. You acknowledge and accept that foreign currency exchange rates can be subject to rapid change and that We therefore cannot be responsible for any changes in the exchange rate between the time of Your being offered to participate in the Promotion and the time of conversion.

 

 

 

Our liability

 

16.1 Except that We do not exclude or limit Our liability for personal injury or death caused by Our negligence or for fraudulent misrepresentation or any other liability that may not, by law, be limited or excluded, We accept no liability in relation to Your participation (or inability to participate) in any Promotion, including without limitation any use made by You of (or inability to use) any Prize, to the maximum extent permitted by law.

 

16.2 If any Promotion cannot be executed as planned, including due to any technical problems or circumstances beyond Our control, We shall incur no liability and no bonus, payment or prize of any kind will be awarded.

 

 

 

Alteration and termination of Promotions; modification of the Rules

 

17.1 We reserve the right to alter, discontinue or terminate any Promotion, or any aspect of it, at any time, with or without notice, for any reason whatsoever, including without limitation if there has been any printing, production, distribution or other error in any Promotion Communication or on the Platform, or where there has been any error in the preparation for or conduct of any Promotion affecting the result of the Promotion or the number of participants or the value of claims.

 

17.2 The Rules may be modified by Us at any time by posting the modified terms on the relevant page(s) of the Platform. We recommend You revisit these Standard Promotional Terms regularly. By Your continued participation in the Promotion, You accept any such modified terms.

 

Poker Live Events

 

18.1 Winners will participate in a live tournament as a member of Our team.

 

18.2 Winners may not cash in a live tournament ticket for a cash prize.

 

18.3 These Poker live event conditions may be superseded by specific live tournament rules provided by the live tournament organizer. If any provision of these Poker live event conditions is superseded by a live tournament rule, the remaining provisions of these Poker live event conditions shall remain in full effect.

 

18.4 If the Winner is not able to participate in a specific live tournament, We may provide the Winner an opportunity to participate in an alternative live tournament of equal or lesser value. Should We, at Our sole discretion, deem the alternative live tournament to be of lesser value, the Winner will receive the buy-in value difference in cash. If no suitable alternative live tournament is available, the prize package may be forfeited.

 

18.5 If We are not able to send the Winner to a live tournament due to reasons beyond Our reasonable control, or due to reasons associated with the purpose of sending the Winner to the live tournament, the Winner will be provided with the opportunity to participate in an alternative live tournament.

 

18.6 Any substitution live tournament is decided by Us at Our sole discretion.

 

18.7 We may, at Our discretion, decide not to send a team to a live tournament. We shall notify the Winner at least two (2) weeks prior to the start of the live tournament setting out the reason(s) for the non-participation. We shall also provide the opportunity to participate in an alternate live tournament.

 

18.8 If the Player is sent to an alternative live tournament, We may not be held liable for any costs, loss or damage incurred as a result thereof.

 

18.9 As a member of Our team, the following costs related to a live tournament may be covered by Us. Costs paid are dependent on the package value won by the Winner:

 

a) Tournament buy-in: We may cover the cost for the tournament buy-in.

 

b) Travel allowance and spending money: We may cover travel costs and provide spending money to the Winner. The amount paid will be communicated through Our representative and will be paid to the Winner before departure to a live tournament. The amount may cover any costs and expenses that the Player has during the stay at the location of a live tournament. The amount will be credited to the Player’s account on Our site.

 

c) Hotel accommodation: We may cover the costs for hotel accommodation. Any additional costs, e.g. meals, room service, telephone calls, etc. are the sole responsibility of the Winner.

 

18.10 When participating in a live tournament, or in any surrounding event, the Winner shall wear Our clothing fully visible at all time, unless the tournament organizers expressly prohibit such displays.

 

18.11 In connection with participating in a live tournament, the Winner agrees to be interviewed and/or engaged by public relations companies on Our behalf. This may include, but is not limited to, being interviewed by Our crew on a daily basis and providing any additional information of interest for the reporting on any of Our sites. We own the exclusive right to copy, reproduce and use all or part of the result from interviews or engagements, including photos and videos of the Winner. The Winner waives the right to inspect and approve such use.

 

18.12 If interviewed in connection with a live tournament by a third party, the Winner shall mention that the Winner has qualified for the live tournament by playing at Our site, unless the tournament organizers expressly prohibit such communication.

 

18.13 The Player is aware and agrees that We may use images and videos of the Winner as well as the Winner’s real name and nickname on any of Our sites in connection with the reporting of a live tournament.

 

18.14 We may provide compensation for additional activities following the end of a live tournament which the Winner may be asked to participate in. Any activities outside a live tournament period are subject to the prior approval of the Winner.

 

18.15 If the Winner fails to fulfil the obligations stated in this contract, the Winner will be banned from Our future team events, including qualifying events and live events. We will notify the Winner in writing about a ban and the consequences of such ban.

 

18.16 Should a banned Winner participate and win a prize in a qualifying event, the prize will be forfeited.

 

18.17 We may organize additional activities during the time a live tournament is running. We are not responsible in any way whatsoever for anything that may happen to the Winner during these activities. The Winner is always responsible for personal safety and should act accordingly. This applies during the whole time the Winner is acting as a member of Our Team.

 

18.18 The estimated total prize stated on Our site can only be guaranteed to a Winner that is participating in all extra-curricular activities. We cannot be held responsible if the Winner decides not to participate or is prevented from participating due to personal reasons or tournament play.

 

18.19 In the case of any disputes regarding any Terms and Conditions of the prize package, Our decision shall be final and binding upon the parties.

 

18.20 The Winner must be of legal age of majority in order to participate in a live tournament and it is the sole responsibility of the Winner to provide verification of age. Documentation verifying age may be requested by Us at any time.

 

18.21 It is the sole responsibility of the Winner to hold any travel visa or any other conditions, such as immunizations, etc. that are required for the Winner to enter the country/region in which a live tournament takes place.

 

18.22 The Winner is required to bring a credit or debit card in order to gain access to the accommodation. Failure to do so will mean alternative, potentially inferior accommodation will need to be arranged by Us. All extra and associated costs in the event of such relocation shall be carried by the Winner.

 

18.23 The Winner is individually responsible for any taxes associated with the winning of the prize.

 

 

 

Tournament tickets:

 

19.1 A tournament ticket is a virtual voucher with a specified value that You may use in order to join a specified tournament and may be acquired in the following circumstances:

 

i.   Won by You in a Sit & Go or Multi-Table Tournament (either with a real money buy-in or zero buy-in);

 

ii.  Purchased by You from the Reward Store;

 

iii. Issued to You as a prize in a Promotion; and

 

iv. Issued to You for compensatory reasons.

 

(“Tournament Tickets”)

 

19.2 Tournament Tickets are non-transferrable and cannot be redeemed for a cash equivalent of its specified value. Multiple Tournament Tickets cannot be used in conjunction to enter into a tournament with a higher buy-in value than the specified value of each individual Tournament Ticket.

 

19.3 All Tournament Tickets have an expiry date set either as a specified date or a date after a specified period of time from the date on which the Tournament Ticket was acquired. Once a Tournament Ticket has expired, it can no longer be used and will be removed from Your Account.

 

19.4 In the event that you register for a tournament using a Tournament Ticket and that tournament is cancelled before it starts, you will be eligible to keep such Tournament Ticket and use it for entry into another tournament. If the tournament is cancelled after it starts, you will be compensated for such cancellation, as if you had used cash to register for such tournament, in the same way that other players in such tournament are compensated at our sole discretion.

 

19.5 The details of your Tournament Tickets including its value and expiry date can be found in Your Account by selecting: “Rewards” > “Tournament Tickets”.

 

 

 

General

 

20.1 You may not assign or transfer any or all of Your rights or obligations under the Rules.

 

20.2 No third party shall have a right to enforce the Rules against Us.

 

20.3 Failure by Us to enforce a right under the Rules does not result in waiver of such right.

 

20.4 If any part of the Rules is found to be unenforceable as a matter of law, all other parts of the Rules shall be unaffected and shall remain in force.

 

20.5 Our determination and decision on all matters will be final and no correspondence will be entered into. Any dispute or situation not covered by the Rules will be resolved by Our management in a manner it deems to be the fairest to all concerned and, subject to the following section, that decision shall be final and binding on all players.

 

20.6 You and We agree that the laws of Gibraltar apply to the Rules and that any dispute between You and Us arising out of or in connection with the Rules or any Promotion will only be dealt with by the courts of Gibraltar.

 

20.7 If these Standard Promotional Terms or any applicable Specific Promotional Terms are translated into a language other than English, then the English version shall prevail where there is any inconsistency.

 

 

 

If You have any questions, please contact Our 24/7 Customer Care Team.

 

These Standard Promotional Terms were last updated on 18 April 2016.

 

 

 

Spin and Win Full T&Cs

 

Full Terms and Conditions – 100 Free Spins + 100% up to £500

 

TERMS AND CONDITIONS

TERMS & CONDITIONS (USER AGREEMENT)

Please read carefully the following, which once you have accepted, we consider to be a legally binding agreement between Daub Alderney Limited (which trades under the brand name of SpinandWin.com) and you. By opening an account, you acknowledge that you have read and agree to be bound by these terms and conditions, the House Rules in clause 4 of these terms and conditions and our Privacy Policy. If you do not agree with any of the terms of this agreement, do not continue to use the Software or open an account.

 

Please read these terms and conditions carefully and make sure you fully understand their contents. If you have any doubts about your rights and obligations resulting from acceptance of this agreement, please consult a legal advisor in your jurisdiction or contact us at SpinandWin.com. You can contact us by the methods noted below. The following terms and conditions, the House Rules and the Privacy Policy alone are the basis of the contract. Should you be reviewing these terms and conditions in any other language than English, the House Rules, our Privacy Policy and these terms and conditions (and any other rules regarding your use of the Software) shall be governed by the English language version.

 

How to contact us

 

Email   support@spinandwin.com and put the subject ‘Terms and Conditions’ in the email

 

Chat    Click here to open the chat box

 

Call     United Kingdom 0808 238 6061 (Freephone) and 0203 100 5140 (Landline) – Standard rates may apply to the landline number.

 

1.    DEFINITIONS

The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise. To make this easier for you we have identified these in bold italics.

 

“Casino Games”

 

Any casino or other games offered via Daub Alderney’s internet gaming system on the Website and listed at https://www.spinandwin.com and any related services and gaming activities.

 

“Gambling Commission”

 

The regulator of commercial gambling in Great Britain whose website is at www.gamblingcommission.gov.uk

 

“Player Account”

 

A personal account opened by an individual and maintained with us to enable that person to play Games on the Website.

 

“Privacy Policy”

 

Our privacy policy accessed via the Privacy Policy

 

“Software”

 

The software licensed to us including any program or data file or any other content derived therefrom, required to be downloaded, accessed or otherwise utilized by you from the Website enabling you to participate in the Games.

 

“Username and Password”

 

The username and password which you choose on registration with us.

 

“You”

 

The user of the Software from the Website.

 

“Us/we/ours/the company”

 

Daub Alderney Limited, https://www.spinandwin.com

 

“Website”

 

https://www.spinandwin.com and any related sites which are operated by Daub Alderney Limited accessible via links or any other access way.

 

2.    SUBJECT MATTER OF AGREEMENT

2.1 This agreement covers the arrangements between you and us in relation to your use of the Website and the Games whether you are playing for real money or playing for fun.

 

3.    LEGAL REQUIREMENTS

3.1 You can only use the Website and the Games if you are of the legal age as determined by the law of the country where you live.

 

3.2 We wish to warn potential customers that underage gambling is an offence; We will not accept bets from persons under the age of 18. We reserve the right to ask for proof of age from any customer, and Player Accounts may be suspended until satisfactory proof of age is provided.

 

3.3 Some jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend that anyone should use the Website and/or the Games where such use is illegal. The availability of the Website and/or the Games does not construe an offer or invitation by us to use the Website and/or the Games in any country in which such use is illegal. Use of the Website and/or the Games is void wherever their use is prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Website and/or the Games is legal in the country where you live. We have set out in paragraph 11.13 a number of countries where access to or use of the Website and/or the Games may not be legal.

 

4.    HOUSE RULES

4.1 Social Media Games

 

4.1.1 We reserve the right to cancel any Social Media Game with less than 5 participants and all Social Media Games last for 7 days unless specified otherwise.

 

4.1.2 You must be a funded player to be eligible to win points, bonuses, spins and prizes.

 

4.1.3 Usernames must be included in your answers for your winnings to be credited to your Player Account.

 

4.1.4 Player Account crediting will be completed within 48 hours of the end of the relevant Social Media Game and, if over a weekend, will be credited on the following Monday.

 

4.1.5 Physical, non-cash prizes are available to UK residents only. A player who wins a physical non-cash prize has 30 days to confirm their address for delivery otherwise the prize will be forfeited.

 

4.2 General Game Rules

 

4.2.1 We will process any withdrawal request within 5 workings days provided that we have been able to complete our customer due diligence checks as required by applicable laws and regulations.

 

4.2.2 For your own protection and for quality and training purposes, telephone conversations and any other communications between you and us may be recorded and/or monitored.

 

4.2.3 We reserve the right to suspend and/or close your Player Account should you be found to be using offensive, abusive or violent behaviour towards our employees (as determined by us). We further reserve the right to take measures as deemed appropriate including reporting to relevant authorities and law enforcement agencies.

 

5.    DEPOSIT AND WITHDRAWAL LIMITS AND RESPONSIBLE GAMING

5.1 Deposit Limits

 

Players are given the opportunity to set an initial deposit limit prior to making their first deposit into their Player Account. Should players wish to change the deposit limits on their Player Account with us, they can do so by accessing the Responsible Gaming tab in the cashier which is signposted upon registration or by contacting our Customer Service department. Limits can be set daily, weekly or monthly.

 

5.2 Self-Imposed Deposit Limit

 

A player is allowed to set self-imposed deposit limits at SpinandWin.com as set out in our Responsible Gaming policy. Player-led deposit limits are only increased after a cooling-off period of 24 hours has elapsed and only once the player has taken positive action at the end of the cooling off period to confirm his/her request. Deposit limits reductions are usually implemented upon request however changes could take up to 24 hours from the request being received to be applied to the relevant Player Account.

 

Players can also implement deposit limits across all their accounts which are operated under Daub Alderney by contacting our 24/7 Customer Support team on 0808 238 6061 (Freephone) or 0203 100 5140 (Landline) or by emailing support@spinandwin.com. Our Customer Services staff will be happy to provide any further information required.

 

We reserve the right to agree or to refuse any request for an increase in or the removal of self-imposed deposit limits. We reserve the right to ask for documentary evidence for player identification and/or source of funds or wealth information before processing any request to increase or remove any self- imposed deposit limits. Players can either impose their own financial limits or choose to activate the house limits which will be the default limits assigned upon registration. We may change the house limits at its own discretion. For more information, please contact the Customer Service Team.

 

5.3 Withdrawal Limits

 

A player can withdraw any amount available on his cash balance. All withdrawal requests will be subject to checks as laid out in point 11.5 and 11.8. Should you have any queries regarding your withdrawals please contact: payments@spinandwin.com

 

5.4 Take a Break

 

Players have the option to request to “Take a Break” at any time. Players can contact the Support Team and request to “Take a Break” for the following

periods:

 

24 hours

48 hours

7 days

1 month.

Once the “Take a Break” period has lapsed, the Player Account will be re-opened and the player will be sent a notification by e-mail. During a “Take a Break” period, customers cannot re-open their Player Account.

 

If players would like a longer “Take a Break” period (up to a maximum of 6 weeks), they can contact the Support Team on 0808 238 6061 (Toll Free) or 0203 100 5140 (Landline) or by emailing support@spinandwin.com.

 

5.5 Self-Exclusion

 

Any player who wishes to restrict himself/herself from gambling at SpinandWin.com can make use of our self-exclusion policy at any point in time. Upon such a request from a player, we shall close the player’s Player Account on all sites operated by Daub Alderney. The period of self-exclusion shall be for a minimum period of 6 months up to a maximum of 5 years. Any self-exclusion may, on request, be extended for one or more further periods of at least 6 months. During an exclusion period, the account cannot be re-opened for any reason. A player can self-exclude at any time by contacting our 24/7 Customer Support team on 0808 238 6061 (Toll Free) or 0203 100 5140 (Landline) or by emailing support@spinandwin.com with the player’s username and registered email details of the account which is to be closed .We will retain records relating to all self-exclusions for as long as is needed to enable our self- exclusion procedures to be implemented.

 

A self-exclusion can be activated immediately without any cooling-off period. However, if a player wishes to consider the self-exclusion further (for example to discuss with problem gambling groups) the player may return at a later date to enter a request for a self-exclusion.

Upon self-exclusion, subject to our compliance with all applicable laws and regulations, and provided that there has been no breach by the player of these terms and conditions, all remaining real money balances less any active bonuses, will be transferred to the player’s bank card, bank account or transferred to any other payment method which we make available. Upon self-exclusion all future wagers, loyalty points, bonus funds and entries in any promotions will be forfeited. These will not be reinstated if the Player Account is reopened after the self-exclusion period.

 

Player Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion period has expired. Upon expiry of the self-exclusion period a player may request to re-open a closed Player Account by contacting our 24/7 Customer Support team on free phone 0808 238 6061 (Toll Free) or 0203 100 5140 (Landline) with the details of the Player Account to be re-opened. When a request to re-open is made, a player will need to wait for a 24-hour cooling off period before that the Player Account can be re-activated. We will take all reasonable steps to ensure that whilst a player is self-excluded and after the self-exclusion period has lapsed, the player does not receive any marketing material from us.

 

A self-excluded player accepts that we have no responsibility or liability whatsoever if the player continues to deposit and wager using other Player Accounts that have not been disclosed to us or that have been opened using different details or if the player successfully opens up a new Player Account with different personal registration information.

 

If required, software is available to prevent an individual computer from accessing gambling internet sites. You can find more information on this at www.cybersitter.com and www.netnanny.com.

 

For more information, please refer to our Responsible Gaming Page.

 

5.6 Game Session Reminders

 

Players have the option to set a game session reminder and select a frequency at which the reminder will appear during their gaming sessions before commencing game play. Game session reminders will take into account real money bets only. Players can set their session reminders by visiting the Responsible Gaming Page.

 

5.7 Getting Help

 

We want you to enjoy your time on the site, and as such encourage you to gamble responsibly while on SpinandWin.com.

 

Please ensure you establish your deposit limits before you begin gaming, and you should never gamble if it interferes with your daily responsibilities or your recovery from any dependency.

 

SpinandWin.com support the work of Gamcare, the national resource for gambling related problems, educational resources and training to ensure gaming remains a positive experience.

 

Gamcare can be contacted through their website: www.gamcare.org.uk or on 0808 8020 133.

 

If you feel you have a gambling problem, please ask yourself the following questions, the more you answer “yes” the more likely it is you have a gambling problem:

 

Spending more money and time on gambling than you can afford.

Finding it hard to manage or stop your gambling.

Having arguments with family or friends about money and gambling.

Losing interest in usual activities or hobbies like going out with friends or spending time with family.

Always thinking or talking about gambling.

Lying about your gambling or hiding it from other people.

Chasing losses or gambling to get out of financial trouble.

Gambling until all of your money is gone.

Borrowing money, selling possessions or not paying bills in order to pay for gambling.

Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz.

Neglecting work, school, family, personal needs or household responsibilities because of gambling.

Feeling anxious, worried, guilty, depressed or irritable.

6.    ACCOUNT CLOSURE

6.1 You have the right to close your Player Account at any time and you may indicate your desire to close your Player Account by calling us on 0808 238 6061 or by email support@spinandwin.com .

 

6.2 Such closure shall occur within 72 hours after receipt by us of your request.

 

6.3 You accept that you shall remain responsible for any activity on your Player Account between advising us of your request to close your Player Account and the closure of your Player Account by us.

 

 

 

7.    LICENSE TO USE SOFTWARE

7.1 You are not permitted to:

 

7.1.1 install or load the Software onto a server of other networked device or take other steps to make the Software available via any form of “bulletin board”, online service or remote dial-in, or network to any other person.

 

7.1.2 sub-license, assign, rent, lease, loan, transfer, or copy (except as expressly provided elsewhere in this agreement), your licence to use the Software or make or distribute copies of the Software.

 

7.1.3 copy or translate any user documentation provided ‘online’ or in electronic format.

 

7.1.4 reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software, or to create derivative works based on the whole or on any part of the Software.

 

7.1.5 enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) with the Website and/or the Games or attempt to make any changes to the Software and/or any features or components thereof.

 

7.2 You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third-party software provider company, (the “Software Provider”). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software. This agreement applies only to the grant of the licence to use the Software.

 

7.3 The Software is provided ‘as is’ and we cannot give you any assurances or representations about the quality, fitness for purpose or integrity of the Software.

 

7.4 We cannot guarantee that the Software will be error free or uninterrupted and may need to remove Games if we are unable to correct any errors that we find.

 

7.5 You hereby acknowledge that it is not in our control how the Software is used by you. You load and use the Software at your own risk and in no event shall we be liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from our negligence).

 

7.6 The Software is for entertainment value only. No purchase is necessary or required to play the Game (i.e. when playing in fun mode).

 

7.7 The Software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this agreement.

 

7.8 Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels or if they contain printing, production, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.

 

7.9 The Website uses software from a number of providers, the majority of which are licensed and approved within the UK and Alderney jurisdictions; however some games are licensed outside of that jurisdiction. For a complete list of games per jurisdiction please refer to the game text within the games lobby, this will state where the game is licensed for player reference.

 

7.10 All theoretical return to player (RTP) percentages are displayed on the site within the game information on the relevant Casino Game games page. The theoretical return to player percentage is the term used to describe the percentage of all wagered money a Casino Game will pay back to all players of a game over a period of time. RTP is normally expressed as a percentage, for example 90%, which would mean that for every £100 wagered, the game will return £90 back to players in winnings but which players receive any winnings is randomised and so it is important to understand that you are not guaranteed to receive £90 back in winnings if you wager £100.

 

8.    SECURITY

8.1 We only allow access to playing Games on the Website through secured networks using encryption of the username and password. You cannot play Games on the Website without passing our customer security login.

 

8.2 You are only permitted to enter into and participate in Games for your own personal entertainment, non-professional and non-commercial use. You may not use the Website and/or Games on behalf of another person. Any other entrance, access, use or reuse of the Website and/or Games is strictly prohibited without prior written authorisation from us.

 

8.3 You must keep your username and password confidential and should not disclose these details to anybody. You may not use anyone else’s password. You shall be responsible for all transactions conducted in relation to your Player Account using your username and password. Every person who identifies him/herself by entering your correct username and password is assumed by us to be you and all transactions where the username and password have been entered correctly will be regarded as valid save where you are able to provide evidence to us demonstrating fraudulent or other misuse of your Player Account.

 

8.4 We shall not be required to maintain usernames or passwords if you misplace, forget, lose, or are otherwise unable to enter the Website because of anything other than our own error.

 

8.5 You will not allow any third party including, without limitation, any minor, to use or reuse your Player Account or to use the Website and/or Games and you will not use any other person’s Player Account or means of payment to access the Software, Website and/or Games.

 

8.6 Please ensure that you understand the rules applicable to the Game before you pay to enter the Game.

 

8.7 We are using methods for the encryption of username and password information, and any other sensitive information transferred to and from you and our servers. You will not break in, access or attempt to break in or access or otherwise by-pass our security. If we have a suspicion that you have attempted to or may be attempting to break in, access or otherwise by-pass our security or the Software, we will be entitled to terminate with immediate effect your access to the Website, the Games and/or your Player Account. We may also have your Player Account blocked and we reserve the right to inform the relevant authorities.

 

8.8 We will only use your personal information in accordance with our Privacy Policy, which is set out in full HERE. We will from time to time review and revise these practices. We will post any changes to the Privacy Policy Link. Please refer to this Privacy Policy on a regular basis. We reserve the right to disclose or share your Personal Information in order to comply with any legal obligation, this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

 

9.    YOUR RESPONSIBILITIES

9.1 Access to and use of the Website and/or the Games may not be legal in all countries. We have set out in paragraph 11.13 a number of countries where access to or use of the Website and/or the Games may not be legal. It is solely your responsibility to determine whether such accessing and use of the Website and/or the Games by you is legal. If you are unsure whether you reside in a territory where access to or use of the Website and/or the Games may not be legal please check before using or playing our Games.

 

9.2 You shall not transfer in any way whatsoever your rights under this agreement without our prior written consent.

 

9.3 You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of Website and/or the Games.

 

9.4 If you win a prize we may ask for your specific consent to use your name, location, photos or other personal data for our promotional purposes.

 

9.5 It is your responsibility to inform us of any changes to your registration details.

 

9.6 Payments

 

9.6.1 You agree that we, or a payment processing company on our behalf, will handle all financial account transactions (“Payment Processor”). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.

 

9.6.2 If you wish to check your current deposit limits, please visit the Player Limits section in the cashier section once you have logged in or contact our Customer Support team.

 

9.6.3 You agree to fully pay any and all payments due to us or any third party in connection with your use of the Website and/or the Games. You further agree not to submit any payment disputes and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any reasonable expenses incurred by us in the process of collecting your payment.

 

9.7 You accept that you are solely responsible for the supply and maintenance of all of the computer equipment and telecommunications networks and internet access services that you need to use in order to access the Website and/or the Games. We will not be liable in any way whatsoever for any loss caused to you by the internet or any telecommunication service provider which you have engaged in order to access the Website and/or the Games.

 

9.8 You acknowledge and agree that our random number generator will determine the outcome of the Games played on the Website and you accept the outcomes of all such Games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server is the final result. Should you have any dispute with regard to the outcome of any Game, you must submit your complaint to us via email (support@spinandwin.com).

 

9.9 In the event of any form of game malfunction or error, all bets and winnings will be null and void with the stake returned to the player account with the funds that were placed, i.e. real money bets will be refunded with real funds, and bonus funds bets will be refunded with bonus funds

 

9.10 We want to create a fun environment for users to play and chat. Do not commit any acts or display any conduct by posting unsavoury comments that damage our reputation or our software provider or any other related service providers. This includes, but is not limited to, any acts which may be considered offensive, to insight racial hatred, pornographic, derogatory, prejudicial to a group of people or abusive.

 

10.    YOUR OBLIGATIONS TO US

10.1 you are not a resident of the prohibited countries as listed in paragraph 11.13 below.

 

10.2 you are an individual acting on your own behalf.

 

10.3 you are not restricted by limited legal capacity.

 

10.4 you are not classified as a compulsive or problem gambler.

 

10.5 all the details which you give or have given in the process of registering with us are accurate and that you will continue to update such details should there be any changes.

 

10.6 you are fully aware of the fact that there is a risk of losing money through the use of the Software, our Website and the Games.

 

10.7 you are not depositing funds originating from criminal and/or un-authorised activities.

 

10.8 you are not otherwise conducting criminal activities and/or intending to utilise your (or any other) Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use your (or any other) Player Account for any prohibited or unlawful activity under any applicable law, including but not limited to, fraud or money laundering.

 

10.9 you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any Game you play or will play on the Website.

 

10.10 you are not under the age of either (i) 18 or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater.

 

10.11 the debit/credit card details supplied by you in the registration process relate to a debit or credit account of which you personally are the sole account holder (it is not, for example, a debit or credit card belonging jointly to you and your partner/spouse or a company credit card) and the name you have registered on your Player Account exactly matches the sole name on the debit/credit card.

 

10.12 you are not one of our officers, directors, employees, consultants or agents or one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives (for the purpose of this paragraph, the term “relative” means spouse, partner, parent, child or sibling). In the event that you have breached this prohibition, among other actions, such as account closure or suspension, you will not be entitled to any of your winnings.

 

10.13 you have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, disputed any payments via a Player Account or maintains a current Player Account.

 

10.14 in opening the Player Account you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.

 

10.15 ‘SpinandWin.com’ is the trade name of the Company, and you obtain no rights to such term, nor any other terms, images, text, concepts or methodologies, by using the Web site and the material contained therein.

 

10.16 any and all details submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for loss, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.

 

10.17 You are allowed to have only one Player Account at SpinandWin.com.

 

11.    OUR RIGHTS

11.1 We reserve the right to:

 

11.1.1 refuse to register any applicant for registration on the Website;

 

11.1.2 refuse to accept any wager on the Website and/or Games;

 

11.1.3 change, suspend, remove, modify or add any Game or tournament on the Website;

 

11.2 make inquiries on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with;

 

11.3 Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it’s a multiple bet/parlay will be null and void;

 

11.4 remove any real money funds or bonus funds or loyalty points awarded to any Player Account that have been credited due to manifest error, game error, mistake or system failure;

 

11.5 withhold any winnings until the identity of the winning person is verified in accordance with our obligations under applicable laws and regulations or if we suspect fraud or any fraudulent or other unlawful activity or if any payments made by you are disputed by us or any third party. For this purpose, we further reserve the right to require that you provide us with certain notarized ID documentation or any equivalent certified ID documentation; and

 

11.6 disclose certain personal information of yours to other companies in the Group and Trusted Partners in accordance with our Privacy Policy, which is set out in full under the Privacy Policy link on the web site.

 

11.7 Whether or not any fraudulent activity has occurred, you acknowledge the importance of the warranties given by you in this Agreement relating to accurate registration and payment information for the purposes of approving your account and verifying the source of any payments. We may at any time without prior notice to you terminate your use of the Website and/or Games and block your Player Account if we consider that you are in breach of any of the terms and provisions of this agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account. Scenarios include, but are not limited to, the following:

 

11.7.1 if there is evidence to suggest that you have more than one active Player Account.

 

11.7.2 if the name on your Player Account does not match the name on any of the credit or debit card(s) used to make deposits into your Player Account;

 

11.7.3 if you participate in an Online Casino promotion and cash-in before fulfilling the requirements of that particular promotion.

 

11.7.4 if you provide incorrect or misleading information during the registration and Player Account opening process or at any other time;

 

11.7.5 if you are not of legal age (meaning 18 or over in the UK);

 

11.7.6 if you reside in a jurisdiction where participation in any Game is prohibited by law;

 

11.7.7 if you have allowed or permitted (intentionally or unintentionally) someone else to play on your Player Account;

 

11.7.8 if you have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);

 

11.7.9 if you are found cheating or if we determine that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Website and/or the Games; and/or

 

11.7.10 if we become aware that you have registered or played at any other online site under any of the circumstances set out at 11.7.1 to 11.7.9 above.

 

11.8 If we are unable to complete or apply our customer due diligence measures in relation to you at any time then no further withdrawals will be processed in relation to your Player Account. Any further deposits made into your Player Account will also be blocked until our customer due diligence is completed. During this time you may continue to participate in Games but any winnings will be blocked. Once we complete our customer due diligence, then your Player Account will revert to normal and you will be able to make deposits and withdrawals. If we are required to terminate our relationship with you because we cannot complete or apply our customer due diligence measures we may refund all funds owed to you, plus all deposits to the originating account, except if we are required to withhold those funds in accordance with our legal and regulatory obligations (in which case we shall not be required to notify you of the reason).

 

11.9 We reserve the right to close a player’s Player Account and return funds on the account without reason.

 

11.10 We reserve the right to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing Game or a new Game or we are required to do so by any applicable law or regulation.

 

11.11 If you win a prize we may ask for your specific consent to use your name, location, photos or other personal data for our promotional purposes.

 

11.12 We reserve the right to transfer, assign, sublicense or pledge this agreement, in whole or in part, to any person. We will provide you with notice to the email address you used for your Player Account to tell you of any such transfer, assignment, sublicense or Pledge.

 

11.13 We reserve the right to close Player Accounts registered from certain countries. This policy is introduced to reduce risks of fraud against us, prevent access to players from countries where such type of gambling is or becomes illegal and to prevent access to players from countries which are or become considered to be high risk countries. Winnings from these Player Accounts will not be paid out more than the amount of the purchases made on the account. We apologise to the customers from the countries detailed below for any inconvenience caused.

 

The countries are:

>> Afghanistan

>> Albania

>> Algeria

>> American Samoa

>> Angola

>> Argentina

>> Armenia

>> Australia

>> Azerbaijan

>> Bahrain

>> Bangladesh

>> Barbados

>> Belarus

>> Belgium

>> Bhutan

>> Bosnia

>> Brazil

>> Brunei Darussalam

>> Bulgaria

>> Burkina Faso

>> Cambodia

>> Canada

>> China

>> Christmas Island

>> Cocos (Keeling) Islands

>> Colombia

>> Cook Islands

>> Croatia

>> Cuba

>> Cyprus

>> Czech Republic

>> Denmark

>> Djibouti

>> Eritrea

>> Estonia

>> Finland

>> France

>> French Guiana

>> French Polynesia

>> French Southern Territories

>> Georgia

>> Germany

>> Ghana

>> Greece

>> Guadeloupe

>> Guam

>> Guinea

>> Guinea-Bissau

>> Guyana

>> Herzegovina

>> Hong Kong

>> Hungary

>> Iceland

>> Indonesia

>> India

>> Iran Islamic Republic of

>> Iraq

>> Iraq- Saudi Arabia Neutral Zone

>> Israel

>> Italy

>> Japan

>> Ivory Coast

>> Jordan

>> Kenya

>> Korea Democratic People’s Republic Of

>> Korea Republic Of

>> Kosovo

>> Kuwait

>> Kyrgyzstan

>> Lao People’s Democratic Republic

>> Latvia

>> Lebanon

>> Libya

>> Libya

>> Lithuania

>> Luxembourg

>> Macau

>> Macedonia

>> Malaysia

>> Martinique

>> Mauritania

>> Mauritius

>> Mayotte

>> Mexico

>> Moldova

>> Montenegro

>> Morocco

>> Myanmar/Burma

>> Nauru

>> Nepal

>> Netherlands

>> New Caledonia

>> New Zealand

>> Nicaragua

>> Nigeria

>> Niue

>> Norfolk Island

>> Norway

>> Pakistan

>> Panama

>> Papua New Guinea

>> Philippines

>> Poland

>> Portugal

>> Puerto Rico

>> Oman

>> Qatar

>> Réunion

>> Romania

>> Russian Federation

>> Saint Barthélemy

>> Saint Martin (French Part)

>> Saint Pierre And Miquelon

>> Saudi Arabia

>> Serbia

>> Serbia and Montenegro

>> Sierra Leone

>> Singapore

>> Slovakia

>> Somalia

>> South Africa

>> South Sudan

>> Spain

>> Sudan

>> Switzerland

>> Syrian Arab Republic

>> Taiwan

>> Thailand

>> Togo

>> Tonga

>> Tunisia

>> Turkey

>> Uganda

>> Ukraine

>> United Arab Emirates

>> United States of America

>> Uzbekistan

>> Virgin Islands

>> Virgin Islands, British

>> Virgin Islands, U.S.

>> Wallis And Futuna

>> Yemen

>> Zimbabwe

 

11.14 If any sum is incorrectly credited to your Player Account you are obliged to notify us, and we are entitled to reverse such credits and/or recover such sums from you (with interest) if they have already been withdrawn by you. If you use the sums improperly credited to participate in any Games, we can void (i.e. cancel) any wagers made and reverse any winnings credited to your Player Account in connection with those wagers.

 

11.15 Any funds from dormant or suspended Player Accounts will be cleared periodically (after a 24-month period) and donated to charity. Dormant accounts are defined as accounts which have been inactive for over 24 months. We will make all reasonable attempts to contact dormant Player Account holders prior to this so they may close or re-activate their Player Account.

 

11.16 Any funds you deposit with us will be held in a bank account in the name of the Company (the “Quistclose Trust Account”). The Quistclose Trust Account is a separate account which only contains funds deposited by and due to players.

 

Please note that the Quistclose Trust Account meets the UK Gambling Commission’s requirements at the medium protection level because we hold player funds separate from Company funds in this account. This means that arrangements have been made to ensure assets in the customer accounts are distributed to customers in the event of insolvency. For more information about the protection of customer funds please sees our regulators websites:

 

» UK Players

http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx

 

» NON UK Players

http://www.gamblingcontrol.org/players/

 

11.17 Our calculation of any winnings shall be final.

 

12.    CHANGES TO THIS AGREEMENT OR THE PRIVACY POLICY

12.1 We reserve the right to make changes to this agreement or the Games Rules or Privacy Policy at any time.

 

12.2 Where a material change has been made to the Terms and Conditions, players will be prompted to re-accept the Terms and Conditions before they continue to use the Website and/or deposit any funds and/or access or participate in any Games.

 

12.3 If you continue to use the Website and/or any Games after we have updated this agreement, the Game Rules and/or the Privacy Policy, you agree to be bound by those changes whether or not you have chosen to read, the relevant changes. If you do not agree to be bound by the relevant changes, you should not continue to use the Website or any of the Games.

 

13.    TERM

This agreement is effective from the moment of acceptance by clicking on the “I agree” button (within the Software), and shall remain in force indefinitely unless terminated in accordance with these terms and conditions. For the avoidance of doubt it is agreed that you are bound by this agreement if you use the Software, Website and/or the Games in any way, including, but not limited to, initiating or making a deposit through your Player Account or submitting your deposit details to us.

 

14.    GOVERNING LAW

14.1 These terms and conditions are governed by English law. We agree to submit to the non-exclusive jurisdiction of the courts of Alderney. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us.

 

14.2 The illegality, invalidity or unenforceability of any part of this agreement will not affect the legality, validity or enforceability of the remainder.

 

15.    COMPLAINTS AND DISPUTES PROCEDURE

1. If you are unhappy about any aspect of our services, we encourage you to raise a complaint as soon as possible and, in any event, within six months of the date of the incident.

 

2. If you have a complaint about any aspect of our services, please contact our customer support team.

 

They can be contacted in the following ways:

 

Email  support@spinandwin.com and put the subject ‘Complaint’ in the email

Chat   Click here to open the chat box and click on the Complaints option

Call     United Kingdom 0808 238 6061 (Freephone) and 0203 100 5140 (Landline) – Standard rates may apply to the landline number.

 

3. We accept customer complaints through all these channels above and they can be made in person, spoken or written, over the telephone, via email or via third party intermediaries.

 

4. When making a complaint, please provide us with and the following: your username, full name and a summary of your complaint.

 

5. We will provide you with an acknowledgement of your complaint within 24 hours.

 

6. Our acknowledgment will include a copy of our Complaints Policy. We will also provide you with a copy of our Complaints Policy on request.

 

7.On receipt of your complaint we will conduct an investigation.

 

8. If you are not satisfied with our response to your complaint, we will escalate your complaint to our Management Team.

 

9. We aim to provide you with a response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date on which we received your complaint, provided you have co-operated with the complaints process in a timely manner.

 

10. If it appears that it will take us longer than eight weeks to resolve your complaint, we will write to you to let you know the revised time scale for your complaint to be resolved.

 

11. After we have concluded our investigation we will write to you with a final response, which will confirm that we have either:

 

1. resolved the complaint; or

 

2. agreed we are at a ‘deadlock’ with you or that we have reached a stalemate and are unable to resolve your complaint.

 

12. Our final response represents the conclusion of our internal complaints procedure.

 

Referral of unresolved complaints to an external independent Alternative Dispute Resolution (ADR) provider

 

13. Our final response will provide you with details of how you can refer your complaint to an external independent Alternative Dispute Resolution (ADR) provider for adjudication unless your complaint relates to a matter unconnected to the gambling services we provide (for example, if your complaint relates to the types of product we offer). We call these types of complaints “non-gambling related complaints”. We will deal with all non-gambling related complaints internally as these are not appropriate for referral to our ADR provider.

 

14. There is no charge to you for referring your unresolved complaint to our ADR provider who is eCogra. eCogra are able to consider all unresolved complaints relating to the outcome of your gambling transaction including: account management issues, matters relating to your ability to withdraw funds or winnings, the application of bonus offers and our terms and conditions.

 

15. We have made arrangements for you to refer your unresolved complaints to eCogra. You can contact them directly here .

 

A copy of the ADR provider’s adjudication form is available here http://ecogra.org/ata/dispute.php .

 

You will need to complete the form and submit it electronically.

 

You may also file your complaint via the European Online Dispute Resolution (ODR) platform (http://ec.europa.eu/consumers/odr/) which allows customers and ADR providers to file, respond to, and handle disputes. Our appointed ODR provider is eCogra.

 

16. We aim to respond to requests for information about disputes from the ADR provider in full within 10 days of receiving the request.

 

17. eCogra reserves the right to reject disputes referred to it on the basis that they are frivolous or vexatious.

 

18. The ultimate resolution of your complaint when arrived at with the assistance of the ADR provider shall be binding on both parties, if agreed by you in advance of the ADR process starting.

 

19. We are required to notify the UK Gambling Commission of any outcome adverse to us (in whatever jurisdiction) in any proceedings taken against us by a customer in relation to a gambling transaction (but excluding proceedings allocated to the County Court small claims track or equivalent in jurisdictions outside England and Wales).

 

For non – UK Players

 

If you have a dispute or complaint regarding www.spinandwin.com, you should in the first instance contact our customer services team on the details listed in section 2 above. To the extent that you are not satisfied with our response you should contact our licensors: The Alderney Gambling Control Commission’s Complaint Procedure can be found on their website https://www.gamblingcontrol.org/ and they can be contacted here

 

The Alderney Gambling Control Commission

St Anne’s House,

Queen Elizabeth II Street,

Alderney,

Channel Islands,

GY9 3TB

 

Telephone: + 44 (0)1481 825500

Email: info@agcc.gg

 

16.    NOTICES

16.1 You agree to receive communications from us in an electronic form in relation to non-marketing notices relating to the operation of your account. Electronic communications may be posted on the pages within the Website and/or the messages/help files of your client application, and/or delivered to your e-mail address. All communications in either electronic or paper format will be considered to be in “writing” and to have been received no later than five business days after posting or dissemination, whether or not you have received or retrieved the Communication. We reserve the right, but assume no obligation, to provide communications in paper format.

 

16.2 Any notices required to be given in writing to us or any questions concerning this Agreement should be communicated via email. Visit the Contact Us section on the website on the Contact page to email or speak to the support team.

 

17.    CUSTOMER DUE DILIGENCE

What is Customer Due Diligence?

 

Customer Due Diligence, also known as CDD, is the process through which organizations collect certain facts about a customer (“Know Your Customer”) to limit its exposure to a range of risks, such as identity fraud and money laundering.

 

Why am I being asked for CDD documents?

 

At SpinandWin.com, we take CDD very seriously. It is part of our licence conditions with the UK Gambling Commission, and important for protecting our business and our players so that gaming remains a fair, fun, safe past-time for everyone.

 

For CDD we reserve the right to ask you for proof of Name, Address, and Source of Funds/Wealth. Being asked for CDD documents is nothing to worry about, it simply helps us verify who you are so you can get on with the more exciting business of playing.

 

Which documents do you accept for CDD checks?

 

The documents we accept depends on the nature of the info we have requested from you.

 

If we have asked you to confirm your NAME we accept:

 

Passport

Photo Driver’s Licence

 

If we have asked you to confirm your ADDRESS we accept:

 

A recent bank statement or utility bill (less than 3 months old) that shows your name and full address.

 

 

If we have asked you to confirm your Source of funds/Wealth we accept:

 

A copy of a recent bank statement (from the last 3 months) – don’t worry, we only need to see certain information, everything else can be hidden (see example)

A copy of a recent pay slip/pension statement (from the last 3 months)

A copy of a Trust deed clearly showing a consistent entitlement to funds

A copy of an account statement showing funds recently won from another company

Dated proof of an award/payment made to you

Other clear evidence that would support “affordability” in relation to your playing with us.

 

 

Where/how do I send my documents securely?

 

You can simply scan/photograph your documents and email them to us at: verify@spinandwin.com

 

Please note: we accept scanned copies of documents but reserve the right to request originals in some circumstances.

 

What will happen to the information I give you?

 

Rest assured that all information you provide to us will remain 100% confidential and treated in accordance with the Data Protection Act 1998.

 

What happens if I do not provide you with the CDD info that you have requested?

 

Please be aware that if you do not provide us with requested CDD info, we may have to place some restrictions on your account in line with UK Gambling Regulations. We do not want this to happen – we want you to be able to have the fullest experience possible at SpinandWin.com – so we thank you for your understanding and look forward to receiving your documents.

 

Please note that your account may be closed if your source of funds have not been successfully verified.

 

I’d like to know more about CDD, where can I see it?

 

You can find more information about the Customer Due Diligence process at http://www.gamblingcommission.gov.uk/Home.aspx

 

18.    GENERAL PROMOTIONAL TERMS AND CONDITIONS

18.1 A separate set of terms and conditions exists for your participation in promotional offers or bonuses available in connection with any Game from time to time. To view the applicable promotional terms and conditions, please visit the promotions tab on the Website and click on the Promo Terms & Conditions button.

 

18.2. General Promotional Terms and Conditions apply. For full details please read here

 

19.    MARKETING COMMUNICATIONS

19.1 We will not send you direct electronic communications unless you have given your prior consent. You may withdraw your consent at any time and provision to do (i.e. “unsubscribe”) will be offered within all such communications. You may also do so by changing the mailing options in your account settings at any time by following the steps below:

 

Log in your account

Select My Account

Choose Personal Details

Under Communications Preferences, you can tick or untick the boxes based on your preferences.

To save the changes please enter your password and click on Update Details.

 

 

19.2 If you withdraw consent, we will remove you from receiving such communications as soon as reasonably practicable. You will not then receive further electronic communications until you give your consent again. This does not include formal, non-marketing, notices relating to your account, as outlined in section 16 of these Terms and Conditions.

 

 

 

Mr Play Full T&Cs

 

Full Terms and Conditions – 100% up to £200 + 100 Spins

 

Terms & Conditions

Bonus Policy and Terms of Service apply.

 

New depositing players only.

Min. deposit £10.

Max. bonus varies per deposit (see below).

 

Welcome package includes 3 deposit bonuses as follows:

 

First Deposit: 100% up to £50 + 20 Spins on Starburst

*Min. Deposit £10

Second Deposit: 50% up to £75

*Min. Deposit £20

Third Deposit: 50% up to £75

*Min. Deposit £20

 

After first deposit made, customers will get + 20 Spin for the next 4 days:

1st day after First Deposit: 20 Spins of Finn and the Swirly Spin

2nd day after First Deposit: 20 Spins of Book of Dead

3rd day after First Deposit: 20 Spins of VIP Black

4th day after First Deposit: 20 Spins of Aloha! Cluster Pays

 

Winnings won with spins that require deposit, have to be wagered 35x.

Bonuses that require deposit, have to be wagered 35x.

This offer is available to players residing in United Kingdom only.

 

mrplay.com Welcome Bonus – 100% bonus on your first deposit up to £50 unless otherwise stated. This bonus only applies for deposits of £10 or higher! All you need to do is just deposit the money in your mrplay.com account and you will receive this bonus instantly!

 

For example:

Deposit £10 get £10 free, play with £20.

Deposit £30 get £30 free, play with £60.

Deposit £50 get £50 free, play with £100.

 

The “Welcome bonus” terms & conditions:

o Bonus Policy and Terms of Service apply.

o The “Welcome bonus” is limited to one bonus per household.

o The “Welcome bonus” may not be used in conjunction with any other bonus, promotion or offer.

o The “Welcome bonus” must be wagered at mrplay.com within 21 days of being credited to your account. mrplay.com reserves the right, at any time, to revoke any welcome bonus not used within the allotted time period.

o Please note that in the interests of fair gaming, we require you to have wagered a minimum of 35 times the sum of your welcome bonus before cashing out any winnings. Wagering requirements T&Cs apply.(see here)

 

For example:

 

Deposit £10 get £10 free, wager is £350 to cash out.

Deposit £30 get £30 free, wager is £1 050 to cash out.

Deposit £50 get £50 free, wager is £1 750 to cash out.

 

o Unless stated otherwise by mrplay.com, the non-deposit bonus is available to new players only (players who have not received this bonus before).

Our welcome bonus is automatic. However, there are various reasons for not receiving it and you may need to personally request it. If you have not received your automatic welcome bonus after making an approved deposit, please contact our support team. This can be done online while you are playing (click the “online support” button), or by emailing support@mrplay.com. Just remember to state your username.

 

Free Games bonus:

o Bonus Policy and Terms of Service apply.

o All free games credited to a player’s account must be used within 1 day from when the offer was granted. Unused free games will be removed from the account thereafter.

o Free games are considered as a bonus and must be wagered before any winnings can be cashed out. The free games bonus is calculated as the total value of the winnings received through the use of the free games. The total value of such credit shall be subject to the wagering requirements set out below.

o Any and all free games bonus(es) shall be subject to the standard bonus policy detailed hereby.

o Players, who initiate a deposit in order to receive free games as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering will lose the free games earned from the deposit or if used, any winnings earned from the free games.

o The above terms also apply to 20 FREE games ON YOUR FIRST DEPOSIT. For more details, please see our FAQ page.

 

mrplay.com reserves the rights to change or cancel any offer at any time and for any reason.

 

Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However, if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players must contact support in order to withdraw their deposit.

Bets on different games contribute differently to the compliance of the wagering requirements: Wagering, Bonus Policy.

 

Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed £100. Any winnings which shall be made with the free bonus or free spins which exceeds the £100 maximum, shall be considered as nil, and shall not be recorded as winnings. Only the maximum winnings of £100 can be withdrawn by the Player subject to the terms specified in the Bonus Policy.

 

When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. If the player placed bets on any of the games which contribute 0% to the wagering requirement before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

 

 

 

MrGreen Full T&Cs

 

Full Terms and Conditions – Up to £100 Matched Bonus + 200 Bonus Spins on £20+ deposit

 

eneral Terms and Conditions Mr. Green Version 10 A

Updated November 7th 2018

 

 

 

INDEX

PART A – GENERAL

PART B – GAME SPECIFIC RULES

PART C – BONUS TERMS AND CONDITIONS

PART D – LOYALTY PROGRAM

 

PART A – GENERAL

Please read these terms and conditions of use (“GTCs”) carefully before using this Site and/or any services provided by the Gaming Operator. These GTCs explain what you need to know when you use the products and services we make available, including who we are, how you or we may alter or end the contract, who to contact if there is a problem and other important information.

By using the Site and/or any services, you agree to be bound by these GTCs. If you do not wish to be bound by these GTCs you may not access or use the Site or any of the services provided by us.

 

1. General

2. Opening a Player Account

3. Deposits and Wagers

4. Verification Checks

5. Errors and Cancellations

6. Withdrawals

7. Improper use of your account

8. Responsible Gaming, Social Responsibility and Self Protection

9. Winning and Prizes

10. Customer Service and Complaints

11. Termination, Blocking and Closing of Player Accounts

12. Closure of the Account

13. Inactive and Dormant Account

14. Personal Data and Publicity

15. Local Laws and Prohibitions

16. Links

17. Intellectual Property Rights

18. Limitation of Liability and Disclaimer

19. Amendments and Changes

20. Force Majeure

21. Application of GTCs

22. Governing Laws and Disputes

 

 

 

1. GENERAL

1.1 In these GTCs, reference to “Mr Green” “Gaming Operator”, “us”, “we”, “our” means Mr Green Limited, a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta;

1.2 Mr Green provides online gambling services on the web-sites www.mrgreen.com, casino.mrgreen.com, sport.mrgreen.com, http://wetten-bei-mrgreen.at, http://wetten-bei-mrgreen.de (the “Site”).

1.3 Capitalised terms shall have the meaning as defined in the body of these GTCs.

1.4 Mr Green is licensed and regulated by:

1.4.1 In respect of services offered to residents of the United Kingdom, the Gambling Commission of Great Britain, under Remote Operating Licence Number 000-039264-R-319432-011;

1.4.2 In respect of sportsbook services offered to residents of the Republic of Ireland, the Revenue Commissioners, under remote bookmakers’ licence number 1011600;

1.4.3 In respect of services offered to residents of Denmark, the Danish Gambling Authority under license number 18-0457046;

1.4.4 In respect of services offered to residents of Italy, by the Agenzia delle Dogane e dei Monopoli under licence number Concessione GAD AAMS 15024;

1.4.5 In respect of services offered to all other customers, by the Malta Gaming Authority (“MGA”) under licence numbers 1.4.5 In respect of services offered to all other customers, by the Malta Gaming Authority (“MGA”) under licence numbers MGA/CRP/121/2006 issued on the 1st of November 2018 and valid until the 19th of March 2028

(collectively the “Gaming Licence”).

1.5 Mr Green LTD is part of the MRG Group of companies. Other companies in the MRG Group may be licensed separately as independent legal entities, and the relevant terms and conditions and relevant licence numbers can be found on the relevant sites for those entities. Mr Green accepts no responsibility whatsoever for the acts or omission or any other legal entity within the MRG Group.

1.6 These GTCs govern your access to, and use of, the Site, and constitute a legally binding contract between Mr Green and you as a player (herein “you” or the “Player”) and (save for Danish residents) is governed by the laws of Malta For Danish customers only, the use of the Site and the games, and other services are governed by the laws of Denmark.

1.7 These GTCs include and incorporate a number of additional terms, as follows:

1.7.1 The Betting Rules ;

1.7.2 The casino game rules which apply to each casino game (“Game Rules”);

1.7.3 The Privacy Policy ;

1.7.4 The Bonus and Loyalty Program T&C

1.7.5 The Keno, Jackpot Bets, Bingo and Casino game rules found under the Game Rule Page;

1.7.6 Any promotional terms which apply in respect of promotions, bonuses and other offers we may make available from time to time;

1.7.7 Any additional end user terms and conditions of use which we will ask you to confirm your agreement to as part of your use of the Site from time to time;

1.8 The GTCs are provided in different language versions. The different language versions of the GTCs reflect the same principles. However, in case of any discrepancies between the different language versions, the English version shall prevail.

1.9 If required, it is your responsibility to declare and pay for all taxes, duties or levies applicable to your deposits, winnings, bonuses, earnings, and in general any amount included at any point in time in your Player Account and you will not hold Mr Green responsible for any tax whatsoever.

 

2. OPENING A PLAYER ACCOUNT

2.1 In order to use the services provided by the Gaming Operator the Player must open an account (a “Player Account”). Players must register personally. The Gaming Operator reserves the right to refuse any application for a Player Account.

2.2 Playing at the Site is restricted to individuals of legal age as determined in the jurisdiction in which the Player resides, who has registered as a Player, and who holds a Player Account with the Gaming Operator. It is an offence to gamble whilst underage. In any event, you must not use the Site to gamble if you are under 18 years of age. Any funds deposited by such person will be returned to the individual after the Player Account has been closed by the Gaming Operator and any winnings will be forfeited.

2.3 You may not use the Site if you are resident or located in any of the prohibited jurisdictions set out in Section 15

2.4 You understand and acknowledge that the games and the online community services provided on the Site are for entertainment purposes only. Any use of the Site for any other purposes or intention is strictly prohibited.

2.5 By opening a Player Account you warrant and represent that:

2.5.1 you are at least 18 years of age (or the legal age to gamble in the jurisdiction in which you reside, if higher);

2.5.2 you are legally able to enter into contracts;

2.5.3 you have not been excluded from gambling (e.g. Self-Excluded, blocked from the Site/services, Excluded in a National Self Exclusion Register);

2.5.4 you have not already had a Player Account closed by us due to carrying out a Prohibited Practice;

2.5.5 you will provide accurate registration information when opening your account, which will include, at a minimum, your correct name, date of birth, your country of residence, your current home address, email address and personal telephone number;

2.5.6 you are opening your Player Account solely for your personal use, and that you are acting on your own behalf and not as an agent on behalf of a third party;

2.5.7 you will not try to sell or in any way transfer the benefit of your account to any third party and nor will you acquire or attempt to acquire an account which has been opened in the name of a third party;

2.5.8 you are entirely responsible for complying (and that you comply) with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an account, placing any bets, stakes or wagers or using our services. If you are located in a country where use of a particular service is prohibited, you must not (i) register with us for the applicable service; (ii) attempt to use that service; or (iii) use your payment card or other payment method to undertake betting or gaming with us for the unlawful service;

2.5.9 you are not prohibited for any reason from betting with us or from using the services;

2.6 The Player (including in this case any person applying to become a Player) must always provide and maintain valid, complete and correct information to The Gaming Operator. You must ensure that the information you provide is true, complete and correct, and is kept up-to-date.

2.7 Upon registration, the Player must select a password. The password must consist of a minimum of six characters and it is recommended that the password includes a mix of letters, numbers and special characters. It is not recommended to use personal information or common words as passwords. Players must always log on using their email address together with their password when accessing the site. Players may not allow any person other than themselves to use their Player Account to access and/or use any materials or information from the gaming system, to accept any prize, and/or to participate in any of the games. It is strictly prohibited to sell, transfer and/or acquire Player Accounts to or from other Players.

2.8 The password should never be written-down or communicated to any other person, and should be changed on a regular basis. You are obliged to keep your Player Account information, email and password secret and confidential and you are solely responsible for all activity and/or use of the services through your Player Account. In case you become aware of any known or suspected unauthorized use of your Player Account or any breach of security you are required to immediately notify the Gaming Operator hereof in order to suspend your Player Account. Any unauthorized use of your email or password shall be deemed as your use and you are responsible for all activity on and/or charges to your Player Account until such notification is made to the Gaming Operator. Should a Player give away, share, or lose his/her email and/or password, the Gaming Operator shall not be liable for any loss or damage as a result thereof.

2.9 We must suspend your Player Account if you have deposited money into your Player Account and one of the following applies:

2.9.1 you are a UK resident and we cannot confirm your age within 72 hours;

2.9.2 you are a Danish resident and we cannot confirm your identity within 30 days;

2.9.3 we are unable to carry out Checks to our satisfaction in accordance with Section 4;

2.9.4 you are not included under the articles 2.9.1, 2.9.2, 2.9.3 and we cannot confirm your identity within 30 days from reaching the deposit threshold of 2000 EUR on the basis of a rolling period of 180 days;

2.10 You are not allowed to open or attempt to open a Player Account if you hold a Player Account which has been Self-Excluded with any of the following MRG brands: Mr Green, Redbet, WinningRoom, Bertil, MamamiaBingo.

2.11 You may only open one Player Account. If we have reason to believe you have:

2.11.1 registered and/or used more than one Player Account with us; or

2.11.2 colluded with one or more other individuals using a number of different accounts, we shall be entitled to deem such accounts as “Multiple Accounts” and treat them in accordance with clause 2.12.

2.12 We shall be entitled to suspend or close any Multiple Account(s). If we close a Multiple Account:

2.12.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Multiple Account will be void and forfeited by you;

2.12.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Multiple Account and, to the extent not recovered by us from the relevant Multiple Account, any amounts to be refunded to us by you in respect of a Multiple Account may be recovered by us directly from any other of your Player Accounts (including any other Multiple Account)

 

3. DEPOSITS AND WAGERS

3.1 Deposits can only be made via the Site. You can use any of the methods specified on the Deposits page of the Site. Available payment methods, associated fees and requirements may vary depending on time as well as the country and financial institution in question. Up to date information is available when logged in on the Site in the FAQ Deposit Section.

3.2 We do not accept cash payments to the Player Account

3.3 We accept payments made in the following currencies: EUR, GBP, CAD, NOK, SEK, DKK, CHF and USD.

3.4 All deposits will be credited to the Player Account after the payment processing has taken place. A Danish resident additionally may not deposit more than DKK 10,000 into a Player Account unless the verification process is complete.

3.5 There is a minimum amount of any single transfer (deposit) of 10 EUR/GBP, or its equivalent in any of the other accepted currencies, to a Player Account (“Minimum Deposit Amount”); however, this amount may vary depending on the deposit method chosen. For more information on our deposit methods, fees and Minimum Deposit Amounts, please visit our FAQ Page on FAQ Deposit Section.

3.6 In case a transfer is initially accepted and thus shown on the Player Account and the Gaming Operator later receives notice from the card issuer that the transfer for any reason shall be reversed, the Gaming Operator will temporarily suspend the Player Account on suspicion of fraud or stolen credit card and may, at its discretion, suspend or void any wager or bet already made.

3.7 A wager can only be placed over the internet. The Gaming Operator will not accept a wager from a Player unless there are sufficient funds in the Player Account to cover the amount of the wager. The Gaming Operator reserves the right to refuse or limit any wager. The Gaming Operator will not grant a Player any credit and the Player may not use any amounts credited in error for the purpose of placing a wager or withdrawing from the account. The Player shall not treat the Gaming Operator as a bank or other financial institution. Neither deposits nor winnings are interest-bearing, i.e. the Player will not receive any interest on the balance on the Player Account. Players are not entitled to make any transfers between Players or between different Player Accounts.

3.8 The Gaming Operator will treat all Deposits made to a Player Account as intended by the Player solely to be used for the purpose of placing wagers on games or betting on the Site. We reserve the right to obtain information about the extent of your intended gambling at the same time as you provide identification information to the Gaming Operator.

3.9 All wagers are binding for the Player when made and cannot be cancelled, save as expressly set out in these GTCs. If a wager is placed or a hand is played using a Player’s Player Account it will be considered to have been made by that Player and therefore valid.

3.10 The Gaming Operator endeavors wherever possible to ensure the full protection of all Players, Players’ Accounts, and their wagers. However, there are certain events that are beyond the Gaming Operator’s control and the Player acknowledges that the games are played over the Internet, and, in the case of mobile devices, over the cellular mobile telephone networks. These are communication media that are known to be imperfect. If a Player has wagered on a game but has not started the game when disconnected through a technical malfunction, the game will not take place. If the Player has wagered and the game has started when the game gets disconnected, the game will be recorded on the game servers and the wager will stand and the outcome will be reflected in the Player Account status and, if the Player wins, the amount will be credited to the Player Account. The Player understands that in the event of disconnection the records stored on the game server shall be the final authority in determining the terms of any wagers placed and the circumstances in which such wagers were made. The Gaming Operator reserves the right, at any time and without prior warning, to cease to offer an announced game and to withdraw a scheduled gaming activity. In such event all commenced but not completed games will be annulled and the wagers will be repaid to the Player.

3.11 Financial institutions, card providers, banks and other third party payment processors may charge a fee for processing payments (“Third Party Payment Processor Fees”). The Player is liable to pay any and all such Third Party Payment Processor Fees.

3.12 Mr. Green does charge fees for the following deposit method:

3.12.1 Paysafecard method of deposit that is subject to a 3.9% fee.

3.13 When choosing a payment method you agree to the terms of that payment method and agree to any charges that apply. You agree that the payment method is valid, that the payment account or card belongs to you and that you have the right to use the payment method.

3.14 A Player can at any time log in to their Player Account and view a statement of his/her account which would show all transactions effected on that Player Account, namely deposits, bonuses, winnings, and withdrawals. Danish and British Players also have access to view wager transaction history. For other operators, the Players can contact Customer Services and request wager transaction history. Should the Player notice any mistakes s/he must notify the Gaming Operator immediately so that the mistake can be rectified. Players should report such a mistake within 90 days from when the mistake first appeared on the statement available on the Player Account.

3.15 The Gaming Operator holds all customer funds separate from company funds in ring fenced accounts with Bank of Valletta and arrangements have been made to ensure that assets in the customer accounts are distributed to customers in the event of insolvency. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. This meets the requirements of the Gambling Commission of Great Britain for the segregation of customer funds at the level: medium.

 

4. VERIFICATION CHECKS

4.1 We are required by anti-money laundering regulations and gambling regulations to make checks to verify your identity and (where necessary) the source of any funds placed on deposit by you (“Checks”). You agree to promptly provide us with any information we request in relation to such Checks, and we reserve the right to request proof of age documentation and evidence to verify your identity, or the source of your funds, including certified documentation, from you at any time. Until such time as the relevant Checks are completed to our reasonable satisfaction, and any requested information has been provided, we are entitled to restrict your Player Account in any manner that we may reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds, until the Checks are completed satisfactorily.

4.2 We reserve the right, acting reasonably, to suspend or terminate your Player Account where we are unable to complete these Checks to our satisfaction.

4.3 We may supply the information that you give us to authorised credit reference agencies and/or fraud prevention agencies (to confirm your identity and card details). You agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or such third party agencies. For further information please see our Privacy Policy.

4.4 The documents or information requested by us may depend on the jurisdiction where you reside. The Gaming Operator reserves the right, in its sole discretion, to determine which verification documents we require in order to carry out these Checks. To enable us to carry out these Checks, we may ask you to provide a clear copy of (and you agree to promptly provide, on request):

• A valid identity document (passport, national ID card or driver’s licence);

• A valid proof of address not older than 3 months (utility bill or bank statement);

• If a Danish resident, your Danish Personal Identification number (CRP)

4.5 Set out below is a non-exhaustive list of further documentation and/or information we may request from you for this purpose:

• Copies of payment method (bank statement, IBAN, copies of credit card, proof of ownership, etc) If the Player has deposited funds with credit cards or debit cards or if the Player has requested a pay-out to be made to a credit card or debit card, the Gaming Operator has the right to request copies of both the front and the back of the relevant card. For the Player’s own safety, the Gaming Operator recommends that the Player only makes the first six (6) numbers and the last four (4) numbers on the credit card or debit card visible when providing the copy of the card. The CVV/CVV2 number on the credit card or debit card should not be visible in the copy.

• Certified (and/or notarized) copy of any documents provided to us.

• Other evidence of residency or identity that may reasonably be required.

• A photo of you holding your identity document up next to your face.

• Submission of a contract or similar document whereby the Player is requested to sign and return such document.

• Information or documents about the Player’s account/transaction activity, their occupation or source of funds.

4.6 The Gaming Operator will monitor all wagers and account transactions. It is prohibited and unlawful to deposit money directly or indirectly acquired by unlawful means. Therefore, all transactions are checked to prevent money laundering and all suspicious transactions will be reported to the Gaming Operator’s Money Laundering Reporting Officer (MLRO) who will report to the relevant authorities in accordance with our regulatory obligations. If, in a single instance, or over a period of time, we have reasonable grounds to suspect you are using your Player Account for purposes other than the lawful placing of a wager or bet, (e.g. if you request a withdrawal from a deposit without playing a commensurate number of games or bets which may indicate money laundering or other types of fraudulent or criminal activity) we reserve the following rights consistent with our duties as a Gaming Operator and in accordance with applicable law:

4.6.1 to ask additional verification questions and/or for documents,

4.6.2 to return any non-wagered deposits or deposits balance to the originating deposit method or, where this is not possible, to a bank account held in your name with a description of the transaction as we deem fit;

4.6.3 to withhold payment of your real money balance without providing you with a reason;

4.6.4 to close or block your Player Account indefinitely without providing you with reasons and to report you to the relevant authorities; and/or

4.6.5 to assist in or initiate relevant criminal or civil proceedings against you.

 

5. ERRORS AND CANCELLATIONS

5.1 The Gaming Operator shall not be liable for any errors in respect of bets or wagers where it has reason to believe, on reasonable grounds, that any of the following circumstances have occurred:

5.1.1 There is an obvious error or misprint in a pay table or any other typographical or photographic error;

5.1.2 The Gaming Operator has continued to accept bets or wagers on closed or suspended markets in error;

5.1.3 any technical error where wagers or bets have been offered, placed and/or accepted due to or including this error, including where wagers or bets have been placed that would not have otherwise been accepted during periods when the Site was affected by technical problems;

5.1.4 any other error, such as human or systemic mistake by an employee or contractor;

5.2 In the case of a cancellation under any provision of section 5.1, bets or wagers may be cancelled and bets, wagers, bonuses received and winnings already accrued shall be considered null and void and the Player Account will be returned to its starting balance. For the avoidance of doubt the starting balance is the balance the Player had on the Player Account prior to the erroneous wagering activity less any bonuses received and winnings accrued thereof. In case of an error referable to the Gaming Operator’s suppliers or other third parties, Section 18.3 below shall apply.

5.3 We reserve the right to limit or refuse to accept any wagers you wish to place on the Site. We will not seek to enforce such a restriction against a player who has, before being notified of the restriction, made qualifying bets in a free bet promotion, where doing so would materially affect the consumer’s ability to complete the qualifying bets required by that free bet.

 

6. WITHDRAWALS

6.1 You may withdraw your own real money deposits and winnings held in your Player Account at any time provided that:

6.1.1 all payments made into your Player Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

6.1.2 we have completed any Checks carried out pursuant to section 4 to our satisfaction. Where we have requested information from you to carry out these Checks, any delay in providing this information may cause an additional delay when withdrawing funds;

6.1.3 there is currently no ongoing investigation:

(a) into a game defect involving a game which you have played which requires a temporary freeze on withdrawal of funds;

(b) where we have reason to believe you may have carried out a Prohibited Act (as defined in Section 7)

6.2 To withdraw funds from your Player Account you must request the withdrawal back to the same payment method used for deposit. If the deposit method used does not allow withdrawals, you may request the withdrawal via bank transfer. The Gaming Operator reserves the right to ask you for a bank statement proving that you are the owner of the bank account. If you request a withdrawal to the different payment method, The Gaming Operator will contact you and ask you to cancel your pending withdrawal and request it again via the correct payment method. The Gaming Operator reserves the right, at all times, to make the final decision on the choice of withdrawal method.

6.3 We reserve the right to apply a fee when you withdraw funds from your Player Account. These fees vary according to the value or your withdrawal amount and the currency of your withdrawal (as set out below). The fees we impose on withdrawal represent a reasonable estimate of the costs incurred by the Gaming Operator in processing that withdrawal to you.

6.3.1 Each withdrawal made will incur the below fees.

? Up to 100 EUR/USD/GBP/CAD/CHF/NZD withdrawal – 1 EUR/GBP/CAD fee

? Over 100 EUR/USD/GBP/CAD/CHF/NZD withdrawal – 1.5% fee

? Up to 1000 SEK/NOK/DKK withdrawal – 10.00 SEK/NOK fee

? Over 1000 SEK/NOK/DKK withdrawal – 1.5% fee

6.3.2 Maximum withdrawals fee amount:

? EUR/USD/GBP/CAD/CHF/NZD 10

? SEK/NOK/DKK 100.00

You will always see this on the page before making the withdrawal, so be sure to check this.

6.4 We impose certain limits on the minimum amount you may withdraw in a single withdrawal request (“Minimum Withdrawal Amount”), which will vary depending on where you are resident and withdrawal method chosen. Please visit our FAQ Withdrawal Section for further details.

6.4.1 For non UK Players, the Minimum Withdrawal Amount is 30 EUR; however, this amount may vary depending on the withdrawal method chosen;

6.4.2 For UK Players, the Minimum Withdrawal Amount is 10 GBP. If you wish to withdraw an amount which is less than the Minimum Withdrawal Amount, please contact Customer Support. On receipt of any such withdrawal request, we will return the relevant funds to you (less a processing fee if applicable) using the payment method with which those funds were originally deposited (unless we agree otherwise).

6.5 When you make a deposit by debit card or credit card, some financial institutions, banks and third party payment processors may levy a fixed and/or interest charge from the date of payment. It is your responsibility to settle this charge, in addition to any other fees payable in accordance with these GTCs.

 

7. IMPROPER USE OF YOUR ACCOUNT

7.1 You acknowledge and agree that you will not engage in any of the following activities:

7.1.1 Fraudulent activity, including (without limitation)

(a) colluding with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us or by intentionally losing money to other players (e.g. chip dumping);

(b) attempt to register false or misleading account information;

(c) acting (or attempting to act) in any way which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

(d) using a VPN or proxy to hide or alter the identity of the device you are using to connect to the Site

7.1.2 Take unfair advantage, including:

(a) By seeking to exploit a fault, loophole or error in our or any third party’s software used by you in connection with the Site (including in respect of any game) to your advantage and/or to the disadvantage of us and/or other players;

(b) through the use of third party software or analysis systems, including but not limited to, software that includes features that: (a) enables play without human intervention (e.g. Bots), and/or (b) makes automated decisions;

7.1.3 Opening Multiple Accounts;

7.1.4 Criminal activity, including (but not limited to) through match-fixing, rigging or misusing insider information, cheating, bribery, fraud or conspiracy; and/or

7.1.5 Breaching the rules of a sports governing body,

 

(each, a “Prohibited Act”).

7.2 Carrying out a Prohibited Act will constitute a material breach of these GTCs. We will take all reasonable steps to prevent and detect Prohibited Acts and to identify the relevant players concerned if they occur.

7.3 If we have reason to believe you have carried out a Prohibited Act, we shall be entitled to withhold the whole or part of the balance and/or recover from your Player Account (or any Duplicate Account), the amount of any pay-outs, bonuses or winnings which have been affected by or are in any way attribute to the Prohibited Act. You agree to indemnify The Gaming Operator against all claims, losses, liabilities, damages, costs and expenses incurred or suffered by The Gaming Operator arising directly or indirectly from your Prohibited Act. The rights set out in this clause 7 do not affect any other rights (including any common law rights) we may have against you, under the GTCs or otherwise.

7.4 As part of your use of the Site, The Gaming Operator provides you with the facility of Live Chat, as an option to communicate with Customer Service for any relevant issue. Live Chat is moderated by The Gaming Operator and is subject to the following rules:

7.4.1 All conversations are recorded and will be kept for a reasonable period. Your use of the Live Chat facility should be for purposes relating strictly to The Gaming Operator services and any relevant issues you might be having in relation to these services.

7.4.2 Abusive and/or offensive language shall not be accepted. In addition, you are not entitled to make untrue and/or malicious and/or damaging comments with regard to The Gaming Operator’s operation in any media or forum.

7.4.3 The Gaming Operator is entitled to close or suspend the Player Account at its sole discretion if the Player uses abusive and/or aggressive language in its communications with the Gaming Operator using its Live Chat facilities.

 

8. RESPONSIBLE GAMING, SOCIAL RESPONSIBILITY AND SELF PROTECTION

8.1 The Player and the Gaming Operator are aware of the risks of excessive gambling. Further information regarding the risks associated with gambling can be found on our Green Gaming website.

8.2 We make a series of tools available to you to control or limit the time or money you spend gambling, You may use any of these tools by accessing the Responsible Gaming (“Green Gaming”) Section on the Site:

8.2.1 Set a session reminder which will inform the Player of the time they have spent on the website, from the time of login until the session reminder is reached, and/or

8.2.2 Set a limit on the total amount the Player may wager during a certain time period, and/or

8.2.3 Set a limit on the total losses the Player is allowed to incur during a certain time period, and/or

8.2.4 Set a limit on the amount that the Player is allowed to deposit into the Player Account during a defined time period.

8.2.5 Time-Out of the Player Account (“Take a Break”). A Time-Out of the Player Account can have the following effective periods:

(a) 24 hours

(b) 7 days

(c) 30 days

(d) 42 days

8.2.6 Self-Exclusion of the Player Account for UK Player. We have the following effective periods available for self-exclusion:

(a) Six months

(b) One year

(c) Three years

(d) Five years

8.2.7 Self-Exclusion of the Player Account for non-UK Player. A Self-Exclusion of the Player Account can be determined with a set end-date or indefinite. We have the following effective periods available for self-exclusion:

(a) Six months

(b) One year

(c) Three years

(d) Five years

(e) Indefinite period

Please note that Gaming Limitations described in section 8.2.2 and 8.2.3 are not available for Danish residents.

8.3 A player account that has been blocked for one of the Take A Break periods (as described in the Section 8.2.5) cannot be opened until the full effective period has elapsed, even if the Player wishes to do so. The Player Account will be automatically reopened once you successfully login after the effective period has passed.

8.4 A Player Account that has been Self-Excluded cannot be opened until the full effective period has elapsed, even if the Player wishes to do so. Subject to the following sections, if you wish to reactivate your Player Account, you can only do so after your exclusion period has ended by contacting Customer Service.

8.4.1 Following a determined self-exclusion period, a cooling off period of 24 hours must elapse before the Player Account can be reopened. The cooling of period of 24 hours starts upon your request to return from self-exclusion is made to Customer Service. You are required to confirm that you wish to have the account reopened after the 24 hours have elapsed by contacting customer service.

8.4.2 Following an indefinite self-exclusion, you will not be able to reopen the account before at least one (1) year have elapsed from the date of self-exclusion. If one (1) year have elapsed you may contact customer service and request to return from self-exclusion. A cooling off period of 7 days will be applied following your request to reopen the account. You are required to contact customer service after 7 days to confirm you want to return from self-exclusion.

8.5 When you self-exclude, we will attempt to return any remaining withdrawable balance to you. If, after a reasonable period, we are not able to return your withdrawable balance (because, for example, we are not able to contact you), we may at our discretion donate the relevant amount to a charity of our choice.

8.6 The gaming limitations set out in Sections 8.2 above (“Gaming Limitations”), are carried out by using the tools available in the Responsible Gaming (“Green Gaming”) Section on the Site. Session limit, deposit limit, wager limit and loss limit can only be set from the Green Gaming section on the site and can only be changed/removed by the player. The player may also contact Customer Service directly to Self-Exclude or Take a Break.

8.6.1 For non UK or Danish residents: An initial request of Gaming Limitation will have effect immediately when using the tools in the Green Gaming Section. If you wish to lower your gaming limits (deposit limit, wager limit or loss limit) the new limit will take effect immediately. If you wish to increase your gaming limits or have the limit lifted, such changes will have effect after a cooling off period of seven days following the increase/removal request.

8.6.2 For UK residents an initial request of Gaming Limitation will have effect immediately when using the tools in the Green Gaming Section. If you wish to lower your gaming limits (deposit limit, wager limit or loss limit) the new limit will take effect immediately. If you wish to increase your gaming limits or have the limit lifted a 24 hour cooling off period will be applied following the change request. You must take positive action at the end of the cooling off period to confirm their request by logging into your player account and confirm the increase/removal of the limit. The new limit/removal of limit will take effect as per below:

Daily limits: Next day

Weekly limits: Following Monday

Monthly limits: The first day of the upcoming month

8.6.3 For DK residents: an initial request of Gaming Limitation will have effect immediately when using the tools in the Green Gaming Section. If you wish to lower your gaming limits (deposit limit) the new limit will take effect immediately. If you wish to increase your gaming limits or have the limit lifted a cooling of period of 24 hours will be applied. Kindly note that the 24 hour cooling off period will start at 00.00 UTC on the day of your change request.

8.6.4 A Gaming Limitation set by the Player will remain in effect until the Player has revoked or changed such limitation.

8.7 A request to Self-Exclude is a formal acknowledgement by You as a Player that You are experiencing problems with your gambling and wish to take steps to address these problems. The Player shall abide by this Self-Exclusion agreement and not try to breach it by trying to open additional Player Accounts on the Gambling Operator or any other brands within the MRG Group (included but not limited to Mr Green, Redbet, WinningRoom, Bertil, Mamamia Bingo)

8.8 A request to Self-Exclude using the tools provided in the Responsible Gaming (“Green Gaming”) Section is specific to all brands within the MRG Group (included but not limited to Mr Green, Redbet, WinningRoom, Bertil, Mamamia Bingo). While the Gaming Operator endeavors to identify and Self-Exclude additional Player Accounts registered by You as a Player with all brands within the MRG Group within 24 hours of receipt of a request to Self-Exclude, there is no guarantee that such accounts can be identified and excluded within the stated period. It is the responsibility of the Player to communicate or Self-Exclude any additional open Player Accounts within the MRG group.

8.9 UK Additional Responsible Gambling Tools.

8.9.1 In addition to the responsible gambling tools set out above, you can also self-exclude with GAMSTOP, a free service that enables you to self-exclude from websites / apps of gambling operators licensed by the Gambling Commission of Great Britain. For more information and to register with GAMSTOP, please visit www.gamstop.co.uk. If you request to self-exclude using GAMSTOP, we will take reasonable steps to prevent you from gambling on the Site as soon as possible. You should ensure that the details you use to register with GAMSTOP are the same as those details registered on your account. Please note that there may be circumstances where we are unable to implement a self-exclusion requested via GAMSTOP. For instance, we may be unable to match your account with the details you provided to GAMSTOP, or there may be a technical failure in the operation of GAMSTOP such that we cannot retrieve the latest information on users that have requested self-exclusion.

8.9.2 We will remove your name and details from marketing communication once your self-exclusion has been implemented. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us. However, there may be a short delay between your self-exclusion and marketing communication being stopped. Self-excluding from our site will not affect your marketing preferences with third parties, including with advertising websites or other third party affiliates, over which we have no control. We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them. We also recommend you consider self-exclusion from any other online gambling operators with which you have an account if you have not self-excluded via GAMSTOP.

8.9.3 We shall have no responsibility or liability to you or any third party for any gambling activity that takes places (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.

8.9.4 Further to the options available within the GTCs, we would also like to bring to your attention that there are additional software tools available that can be used to assist you in restricting access to gambling sites. Examples of such tools are Betfilter (www.betfilter.com) and GamBlock (www.gamblock.com). We advise parents to make use of third party applications that can be used to monitor or restrict the use of their computer’s access to the internet. Netnanny (www.netnanny.com) or Cybersitter (www.cybersitter.com) are examples of such software.

 

9. WINNINGS AND PRIZES

9.1 Potential winnings/details of the odds offered in any games are set out in the games Rules or the terms of any promotion. Details of any other promotional prizes will be stated in the terms of the promotion.

9.2 From time to time competitions will be held on the Site with different kinds of prizes (“Competition Prizes”). These competitions are completely separate from the games and any Competition Prizes will thus not be shown in the Player Account history. The Gaming Operator will contact a Player that has won a Competition Prize in order to verify that the address provided upon registration is correct. The Player is required to reply and confirm that the address is correct before the Gaming Operator delivers the Competition Prize. Any tax levied on Competition Prizes are payable by the Player.

9.3 If the prize includes travelling, as a condition of claiming the prize you are required and obliged to be insured for all travel related risks at your own expense to be eligible to collect the prize.

9.4 The Player understands and accepts that jackpots may be advertised in a certain currency and if it is claimed in a different currency there may be a reduction in the jackpot amount caused by currency fluctuations due to the applicable exchange rate.

9.5 While suppliers, contractors and employees of Mr Green or any group company of Mr Green are allowed to play with Mr Green, we additionally reserves the right to investigate any winnings of said suppliers, contractors or employees and to delay the payment of any winnings until the investigation has been completed without any finding of fraud or manipulation.

 

10. CUSTOMER SERVICE AND COMPLAINTS

10.1 Customer Service is provided by the Gaming Operator through electronic email, telephone and on-line help desk using the contact form at the Site (the “Customer Service”). Customer Services Email Addresses is customerserviceinternational@mrgreen.com

10.1.1 Spamming of Customer Support (sending repeated copies of the same message) is prohibited. Players are prohibited from harassing or abusing the Customer Support staff. Players are requested to address their concerns without the use of obscenities or threatening language.

10.1.2 The Gaming Operator is entitled to close or suspend the Player Account at its sole discretion if the Player uses abusive and/or aggressive language in its communications with the Gaming Operator.

10.2 A complaints can be directed to the Customer Service via live chat, telephone or email. A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the Player’s identity (Full name, Date of Birth, Home Address, Registered Email Address, and Mobile Number) and gives all relevant details giving rise to the complaint

10.3 We aim to acknowledge the complaint within 24 hours

10.4 We aim to process your complaint within 8 weeks (14 days in Denmark) from the date of submission of the complaint by the Player.

10.4.1 If you are not content with the Gaming Operator’s handling of your complaint you may submit your complaint to eCogra using their free ADR service. A process description of the eCogra ADR service is available at this website.

10.4.2 Or Danish customers, please contact the consumer complaint board Forbrugerklagenævnet and follow the procedures set out at https://www.forbrug.dk.

10.4.3 For all non-UK customers, if you are not content with the Gaming Operator’s handling of your complaint, you may submit your complaint to the Maltese Gaming Authority (MGA) at this link

10.5 The ultimate resolution of the ADR or the regulator does not deprive you of the right to pursue the matter in the courts, which will be the final stage in the process.

10.6 In the event that there is a discrepancy between the outcome of a game as recorded in the Gaming Operator’s database, and that recorded by the Player, the information recorded in the Gaming Operator’s game server will be considered valid.

10.7 Players are prohibited from discussing a complaint or the length of time within which same has been pending or has been processed by the Gaming Operator in the chat rooms.

 

11. TERMINATION, BLOCKING AND CLOSING OF PLAYER ACCOUNTS

11.1 We may restrict your access to Mr Green, suspend or terminate your account, withdraw your offers for bets, void any bets outstanding to your account, cancel any unmatched bets or cancel and void any outstanding or matched bets in our absolute discretion if:

11.1.1 We have reason to believe you have engaged in a Prohibited Act;

11.1.2 we are required to do so by any applicable law, rule or regulations;

11.1.3 there is a material technological failure which prevents us from offering the services;

11.1.4 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;

11.1.5 we suspect that you may be bankrupt or are having difficulties obtaining credit;

11.1.6 you are prohibited from entering into a bet by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you;

11.1.7 you place a bet on any sporting match or event in which you take part (or in which a team of which you are a member, or in respect of which you are employed, takes part); or

11.1.8 we suspect that you have (or may have) otherwise materially breached these terms and conditions

11.2 You agree to indemnify and hold harmless the Gaming Operator and its officers, directors, employees, agents, licensors, suppliers and any third party content and service providers to the Site from and against all losses, expenses, damages and costs resulting from your violation of the GTCs.

 

12. CLOSURE OF THE ACCOUNT

12.1 A Player may at any time request to close his/her Player Account by contacting Customer Support. If the Gaming Operator does not suspect any breach against these GTCs, the Gaming Operator shall execute a pay-out of the Players available funds, less any third party fees, within a reasonable time after the termination request. If the Player has acted in breach of these GTCs, the Gaming Operator shall be entitled to reclaim any winnings that have been paid out or make a set-off of winnings against the balance of the Player Account.

12.2 If a Player closes a Player Account, all funds (except bonus money) will be transferred to the bank account or credit card from which the funds paid into the Player Account originated.

 

13. INACTIVE AND DORMANT ACCOUNTS

13.1 The Player accepts and acknowledges that the Player Account automatically will be classified as inactive if there has been no log-in and/or log-out in the Player Account during a consecutive period of 12 (twelve) months and you hereby authorize us to charge you and proceed to deduct a monthly administrative fee of 5 Euros, or its equivalent, until your next log-in or for as long as the Real Money remains positive. The Gaming Operator will notify the player 30 days before the account becomes inactive informing of the consequences of such classification. A player may claim a reimbursement of the paid inactive fees if s/he could not accesshis/her account due to health related impediments. The player however needs to provide proof of such impediment (“Inactive Account Fee”).

13.2 Subject to 15.1, the Player accepts and acknowledges that the Player Account automatically will be classified as Dormant if there has been no log-in and/or log-out on the Player Account during a consecutive period of thirty (30) months. Should the Player Account be classified as Dormant, the Gaming Operator will try to contact the Player using the email address on record in order to pay out the balance on the Player Account, minus any bonus money, to the Player.

 

14. PERSONAL DATA AND PUBLICITY

The Gaming Operator is committed to protecting your privacy and personal information. Your personal information is processed in accordance with our Privacy Policy.

 

15. LOCAL LAWS AND PROHIBITIONS

15.1 Persons who are resident in the following countries are expressly prohibited from using the Site and playing any games provided by the Gaming Operator. By registering as a Player, you confirm that you are not a resident in any of the following countries:

Andorra, Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bosnia and Herzegovina, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos Islands, Comoros, Democratic Republic of Congo, Cook Islands, Cote D’ Ivoire, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Palestine, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Haiti, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People’s Republic of Korea (North Korea), South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, Panama, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Russia, Rwanda, St. Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Saint Pierre and Miquelon, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, United States, Uzbekistan, Vanuatu, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia and Zimbabwe.

And or any other jurisdiction where Your participation would be in conflict with any applicable law or any other rules, including those relating to online gaming

15.2 It is the sole responsibility of the Player to understand the laws in his/her jurisdiction of residence relating to all aspects of playing any games and/or services offered by the Gaming Operator. Your access to the Site is on your own initiative and you are responsible for your compliance with local laws if and to the extent local laws are applicable. The Gaming Operator makes no representation that materials on the Site or the Gaming Operator’s services are appropriate, available or allowed in your jurisdiction. The Gaming Operator is unable to provide any legal advice regarding this matter and the Gaming Operator accepts no responsibility whatsoever should an individual act in breach of any law or regulation in transacting with the Gaming Operator in whichever manner.

 

16. LINKS

16.1 The Site may provide links or references to other websites. The Gaming Operator has no particular knowledge of information contained in such other sites and does not endorse companies or products to which it links. The Gaming Operator is not responsible for the contents or policies of such other sites and does not accept any liability for any damages resulting from your access to or use of such other sites. If you decide to access any of the third party sites linked to the Site, you do so entirely at your own risk. The Gaming Operator reserves the right to terminate any link or linking program at any time.

 

17. INTELLECTUAL PROPERTY RIGHTS

17.1 All content on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software is owned and/or licensed by the Gaming Operator. You may not access, print and download portions of material from the Site unless expressly permitted and then solely for your personal and non-commercial use. Information on the Site may not be altered, distributed or displayed without the express consent of the Gaming Operator.

17.2 The Gaming Operator’s trademarks, trade names and other symbols included or referenced on the Site (the “Marks”) are protected by national and international trademark laws. All use of the Marks is strictly prohibited without the Gaming Operator’s prior written approval. The Marks may not be used in connection with any product or service that is not approved by the Gaming Operator or in any manner that is likely to cause confusion among customers or that disparages or discredits the Gaming Operator. The Player does not obtain any rights in relation to the Marks or any other materials on the Site. A breach of these provisions may entail liability for damages.

17.3 If you upload or post materials to the Site (including but not limited to comments, suggestions, problem reports, bug reports and design ideas) you agree that you automatically grant to the Gaming Operator a non-exclusive, royalty-free, world-wide and perpetual license to use, modify, incorporate and reproduce such materials in any manner and you waive all your moral rights in relation to such materials.

 

18. LIMITATION OF LIABILITY AND DISCLAIMER

18.1 To the extent allowed under applicable laws, neither the Gaming Operator nor any of its affiliates or content or service providers accepts any liability for any direct, indirect, special, punitive, incidental, exemplary or consequential loss, costs, expenses and damages of any kind arising from or relating to your access to and use of the Site and/or the services provided by the Gaming Operator. In no event shall the Gaming Operator’s total liability to you for all damages, losses, and causes of action exceed the amount you have deposited to your Player Account during the last 90 days calculated from the date when the incident occurred.

18.2 The Gaming Operator does not warrant that the Site or the services provided by the Gaming Operator will be provided without interruptions, interferences, delays or other types of errors nor that any defects will be corrected. The Site and the services are provided on an “as is” basis.

18.3 If the Gaming Operator, due to a technical error in the systems that the Gaming Operator licenses from its suppliers or due to any other reason outside the Gaming Operator’s reasonable control, makes an erroneous payment to the Player Account, such erroneous payment shall be paid back to the Gaming Operator as soon as the error has been identified. The Gaming Operator shall be entitled to retake such erroneous payment without the Player’s prior consent. Such erroneous payment shall be regarded as a debt to the Gaming Operator until correction has been made. The Player is obligated to inform the Gaming Operator immediately upon becoming aware of an erroneous payment.

18.4 This clause shall not be considered to be excluding liability for anything which it would be unlawful to exclude under applicable law. Nothing in these GTCs will operate as to exclude any liability the Gaming operator may cause in respect of fraud, personal injury or death.

18.5 To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Sites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed the value of the wagers you placed via your Player Account in respect of the wager or product that gave rise to the relevant liability and in no other case exceed 10,000 Euros or equivalent in other currencies.

 

19. AMENDMENTS AND CHANGES

19.1 The Gaming Operator reserves the right to amend or change these GTCs at any time. Any changes to these GTCs will be notified to Players in advance and will enter into force upon acceptance by the Players. If you do not accept the amended or new GTCs you may not access, use or continue to use the Site or any of the services provided by the Gaming Operator and Player must contact Customer Service about closing the account and withdraw any funds remaining in the Player Account. The Gaming Operator advises you to periodically review the GTCs in order to be informed of any changes. The Gaming Operator further reserves the right to change or modify the content of the Site at any time without prior notification and will not be liable to any party in any way for possible consequences of such changes. The Gaming Operator may suspend, discontinue or restrict access to any portion of the Site and/or its services at any time and without notice.

 

20. FORCE MAJEURE

20.1 Any failure or delay by the Gaming Operator in the performance of its obligations of its services shall not be deemed a breach of its obligations to you if such failure or delay is caused by fire, flood, earthquake, elements of nature or acts of God, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labour difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party non-performance or any other similar cause beyond the reasonable control of the Gaming Operator. The Gaming Operator does not accept any liability for the consequences arising out of any such force majeure events.

 

21. APPLICATION OF THE GTCs

21.1 These GTCs constitute the entire agreement between you and the Gaming Operator and supersedes any and all prior and existing agreements with regards to the Site and the services provided by the Gaming Operator. You acknowledge that the Gaming Operator has not made any representations, promises or agreements to you relating to the subjects addressed by the GTCs that are not embodied herein.

21.2 If any provision of these GTCs is held to be illegal or unenforceable, such provision shall be severed from these GTCs and all other provisions shall remain in force unaffected by such severance.

21.3 We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.

 

22. GOVERNING LAW AND DISPUTES

22.1 By accessing the Site and/or registering as a Player you agree that all matters relating to your access to and use of the Site and services provided by the Gaming Operator shall be governed by and construed in accordance with the laws of Malta, without giving effect to any principles of conflicts of law.

Any dispute arising out of your use of the Site and/or the Gaming Operator’s services shall be settled by the courts of Malta and you hereby agree to submit to the exclusive jurisdiction of such courts.

22.2 If you are resident in Denmark and playing while in the Danish jurisdiction, these terms and conditions shall be governed by Danish law

22.3 You acknowledge that, unless stated otherwise, the games and the Services are organized in Malta and your participation in these Services takes place within the aforementioned territory. Any contractual relationships between you and Mr Green shall be deemed to have been entered into and performed by the parties in Malta, at the registered address of Mr Green.

 

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PART B – GAME SPECIFIC RULES

 

1. CASINO

The rules for casino games are found in each individual game.

 

2. LIVE CASINO

The rules for the Live casino game are found in each individual game.

 

3. KENO

3.1 Keno games are not permitted in Denmark.

3.2 Players participate in Keno betting offers that are determined by the outcome of numbers drawn by a random number generator (“RNG”) which is supplied to Mr Green by Electraworks Limited with address in Gibtelecom, Mount Pleasant, South District, GX1111AA, Gibraltar. Electraworks Limited is licensed to provide Gambling Software by the Gambling Commission of Great Britain.

3.3 To begin play, you must pick your winning numbers from 1 – 80 and check the prize table for winning combinations and how much you could win.

3.4 After picking the numbers, you need to set your stake and to determine how many Keno boards you wish to play.

3.5 When the countdown timer reaches zero, the next game begins and you must have completed placing your bet in full, prior to the timer reaching zero in order to play.

3.6 At the zero point, the RNG will randomly draw 20 balls. If any of your chosen lucky balls match the Player betting offers board, the Player wins in accordance with the prize table. For example, if you play 10 balls and all 10 are drawn, the Player will win the maximum prize available. Progressively lesser amounts are won when fewer balls match.

 

4. BINGO

4.1 To play Bingo, you need to purchase a Ticket for the next game and enter a Bingo Room. The Ticket will be pre-filled with random numbers in a grid format.

4.2 The number grid format changes slightly depending on which type of bingo you are playing. The description of each Bingo Game on offer is set out here:

4.3 The balls called are randomised for each Bingo games and to win you must achieve the correct pattern and numbers of the balls called on your Ticket.

4.4 You will be notified if you are a winner.

4.5 You can win two types of prizes:

4.5.1 Prize pool – where you, other bingo Players from the bingo network, and Mr Green contribute to the prize. You can check the amount of the prize pool in the Bingo Room and in the Bingo Lobby.

4.5.2 Jackpots – You can win a pre-determined amount (regardless of the number of Players) and you need to obtain a pre-determined pattern within a certain number of balls called in order to win.There may be more than one jackpot winner in which case the jackpot will be divided amongst the winners.

4.6 You can purchase any number of Tickets specified in the specific Bingo Room, but Tickets purchased in bulk must be used at the same time. Bought Tickets are non-cancellable and non-refundable.

4.7 You can qualify for free Tickets if you purchase Tickets in bulk. Details of the offer are on the Site. Free Tickets have the same money equivalent as a purchased Tickets and go into play at the same time as the other Tickets purchased.

4.8 You will be able to communicate with other Players in the Bingo Room as well as the moderator and you are required to refrain from using abusive language or posting any links. We reserve the right to block or close an Player Account with immediate effect if you are in breach of this rule.

4.9 Bingo Minigames are slot games and are not played according to Bingo rules. Unless otherwise stated, Free Spins cannot be used in Bingo Minigames.

 

5. JACKPOT BETS

5.1 Under the ‘Jackpots’ tab or similar within our sports betting pages we provide access to sports pools which are run by Colossusbets Ltd (“Colossus Bets”). Colossusbets Limited is regulated by the U.K. Gambling Commission. Licence No: 000-031514-R-314905-001

5.2 The full rules for such pools products can be found under the ‘Help’ tab within the Jackpots product. Unless stated otherwise within those rules, Mr Green are acting as an agent for Colossus Bets in relation to their sports pools. Any queries you have in relation to your betting activity into Colossus Bets’ pools should be addressed to Mr Green. To the extent that Mr Green are unable to resolve your query, we will contact Colossus Bets.

 

6. SPORTSBOOK

6.1 All betting offers are provided to us by Kambi Malta Limited, a company registered in Malta with company number C-49777 whose registered office is at Level 3, 75 Quantum House, Abate Rigord Street, Ta’ Xbiex, XBX1120, Malta and which operates subject to the licence issued by the MGA bearing number MGA/CL4/659/2010.

6.2 The Sportsbook Terms and Conditions including the Betting Rules are an integral part of the contract between Mr Green and you and by accepting our GTCs you hereby confirm that you have read and understood the betting rules and that you will abide by them. The specific terms and conditions are available here. In accordance to Clause 1.1 of these GTC, all the terms defined in these Sportsbook Terms and Conditions shall be understood as defined in the GTC.

6.3 Should any part of the Sports Book Terms and Conditions including the Betting Rules conflict with these GTCs, then the latter will prevail.

6.4 All sports bets placed by Players domiciled or resident in the Federal Republic of Germany are subject to a 5% taxation on bets. This tax is partly borne by us and not deducted from the stake, but we have implemented a pay-out adjustment of 5%. Therefore, when a Player domiciled or resident in the Federal Republic of Germany wins, pay-outs will be reduced by 5%. We will not accept a bet from a Player domiciled or resident in the Federal Republic of Germany where the total odds are equal to or lower than 1.06.

 

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PART C – BONUS TERMS AND CONDITIONS

 

These Bonus Terms and Conditions (“General Bonus Terms”) apply to all Mr. Green promotions and competitions offered by us to you (“Promotions”) from time to time and form part of the General Terms and Conditions (“GTCs”) between you and us. Promotions will also have specific terms applicable to them, and we will make those clear to you prior to participating in that Promotion. Any Promotion-specific terms shall form part of these General Bonus Terms.

Except as expressly provided, in the event of any discrepancy or conflict between these General Bonus Terms and any specific promotional terms, then the specific promotional terms shall prevail. By participating in any Promotion, you agree to be bound by these General Bonus Terms.

 

1. GENERAL

 

1.1 Mr Green may from time to time award Bonus Funds or Free Spins to Players (for example, a login Bonus of €5 or a Deposit Bonus of 100% up to a certain amount)

 

1.2 A complete list of current bonus/freespin offers is posted in the ‘Promotions Page’ on the Site.

 

2. BONUS FUNDS

 

2.1. Where used in any Promotion-specific terms, “Bonus” or “Bonus Funds” mean any funds or equivalent which we have credited to the bonus wallet of your Player Account (the “Bonus Balance”). Bonus Funds cannot be directly withdrawn or paid-out, but must be used for the placing of wagers on the Site. Depending on the Promotion, these

Bonus Funds may be convertible to real money in your account (the “Cash Balance”) after fulfilling a specific set of terms and conditions within the Promotion (e.g. a wagering requirement).

 

2.2. “Free Spins” means a Bonus consisting of the right to play games which require no stake.

 

3. WAGERING REQUIREMENTS

 

3.1. A wagering requirement means the number of times you must wager the value of a Bonus awarded to you before that Bonus becomes part of your Cash Balance (a “Wagering Requirement”). Until you have met the Wagering Requirements for a Bonus, all winnings from that Bonus will be pending and may not be withdrawn. If you forfeit the

Bonus, all Bonus Funds (i.e. winnings relating to that Bonus) will also be removed. The default bonus Wagering Requirement is thirty-five (35) times the amount of the Bonus received. Any winnings obtained from the use of Free Spins are considered Bonus Funds and must be wagered according to the Wagering Requirements applicable to that

Promotion before being able to withdraw

 

3.2. Each Promotion has promotion-specific Wagering Requirements which will be made clear to you within the Promotion-specific terms. Wagering Requirements will not apply to any wagers using your Cash Balance.

 

3.3. It is the responsibility of the Player to ensure that the Player is aware of the promotional terms and conditions at all time.

 

3.4. You can always check whether you have completed the Wagering Requirement for any active Bonus by visiting the “Active Casino Bonuses” section of your Player Account.

 

3.5. Casino Games are contributing towards the wager requirement as following:

 

• Slots: 100%

• Live Dream Catcher: 50%

• All Live Roulette and Live Blackjack: 10%

• All other Live Casino Games: 10%

• All table games: 5%

 

 

 

4. WAGERING ORDER

 

4.1. When participating in a Promotion, any available Cash Balance on your Player Account will be used to wager first played first. Bonus Funds are only used once your Cash Balance is exhausted or insufficient to meet the stake.

 

4.2. Only wagers or bets made using Bonus Funds will count towards the Wagering requirement.

 

4.3. You may not participate in more than one Promotion at the same time. If you opt-in to a new Promotion at a time when you already have an existing Bonus, the Bonus Funds related to the existing Bonus will be forfeited.

 

4.4. If a Player attempt to turnover their Casino bonus or use of free spins whilst their Real Money is locked in Pending Sportsbook Bets, this will be considered abuse of promotion and breach of our Terms and Conditions

 

 

 

5. WITHDRAWALS

5.1. You may withdraw your Cash Balance at any time, subject to the GTCs. However, if you withdraw any part of your Cash Balance whilst you still have an active Bonus, you will forfeit any remaining Bonus Balance. Please see the GTCs for the details of withdrawing funds from your Player Account.

 

 

 

6. FAIR USE / BONUS ABUSE

 

6.1. You must not engage in any activity which is intended to take unfair advantage of a Bonus, including by carrying out any Prohibited Act (as defined in section 7 of the GTCs (Improper Use)).

 

6.2. If we have reasonable grounds to suspect that a Bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert then it may withdraw the availability of any Bonus or all Bonuses to that customer or group of customers and/or void any wager funded by the Bonus and remove any

winnings from such wager.

 

6.3. Mr Green reserves the right to withdraw the availability of any Promotion to any customer or group of customers at any time and at Mr Green’s sole and absolute discretion.

 

 

 

7. PROMOTIONAL PLAY RESTRICTIONS

 

7.1. We impose certain restrictions in the way in which you can wager a Bonus when participating in a Promotion (“Promotional Play Restriction”).

 

7.2. The type of Promotional Play Restriction that will apply to Bonus will vary according to the type of Bonus offered, but may include such things as:

 

7.2.1. Maximum or minimum stakes;

7.2.2. Qualifying games or products; and

7.2.3. Restrictions in the patterns of your play.

 

7.3. The Promotional Play Restrictions which apply to a Bonus will be set in the Promotion specific terms.

 

7.4. We reserve the right to refuse, rescind or reclaim a bonus and/or any pending winnings from gameplay using the bonus funds if any terms of Section 2 are breached, or if there is evidence that a Player is abusing the promotions or is using the promotion to guarantee profits regardless of the outcome, whether individually or as part

of a group.

 

7.5. Only one account per player is allowed. A Player is not allowed to use another Plyer’s Account in order to circumvent this restriction and gain more than one bonus/freespin/cash offer. In addition, Mr Green reserves the right to close any Player’s Account and seize any existing funds if Mr Green suspects that any kind of abuse, fraud

or other undue usage of the Player’s Account occurs.

 

7.6. Only video slots, keno and bingo count towards Bonus wagering requirements, unless stated otherwise in the promotion or bonus terms and conditions. Some games are excluded from bonus play and the Player is not allowed to wager bonus funds on any of the excluded games. The list of excluded games is available in the Section 7.7.

 

7.7. Games Excluded from Bonus play:

 

Abracardabra

Mega Moolah

Arabian Nights

Midas Gold

Avalon

Mirror Magic

Aztec Idols

Monster Wins

Big Spinner

Multifruit 81

Bork the Berzerker Hack n Slash

Mystery Joker 6000

Cash Splash

Mystery Reels

Casino Win Spin

Osiris

Castle Builder

Ozwin’s Jackpots

Cosmic Fortune

Persian Fortune

Count Duckula

Pots O’Luck

Dead Or Alive

Power Force Heroes

Deck The Halls

Power Force Villains

Devil’s Delight

Queen of Riches

Diamond Gamevy

Railroad

Divine Fortune

Rainbow Jackpots

Dragon Sisters

Red Hot Wild

Football Champions Cup

Reels of Wealth

Fortune Gamevy

Robin Hood

Fortunes of Ra

Santas Wild Ride

Fortunes of Sparta

Secrets of Christmas

Fruit Warp

Sinbad’s Golden Voyage

Golden

Sky Lounge

Golden Mane

Soldier of Rome

Gong Xi Fa Cai

Spina Colada

Good Girl, Bad Girl

Star Quest

Hall of Gods

Super Lucky Frog

Hellboy

Super Nudge 6000

Holmes and the Stolen Stones

Superman Last Son of Krypton

Immortal Romance

Tetris

Jackpot 6000

The Tipsy Tourist

Joker 8000

Treasure Nile

Joker Pro

Triple Red Hot 7s Free Games

Jokerizer

Tuts twister

Keno

Vampires

Kings of Chicago

Vikings of fortune

Laser Fruit

Wild Circus

Leprechaun Goes to Hell

Wild Spartans

Lucky Little Devil

Wild Swarm

Lucky Little Gods

Wild West

Medusa II Jackpots

Wild Wheel

Medusa 2 H5 HQ

Winstar

Mega Fortune

Worms Reloaded

Mega Fortune Mobile

Mega Joker

 

7.8 Table Games and Sportsbook Bets do not count towards the wagering requirements.

 

7.9. You are not allowed to place any wagers that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is €5 / $5 / £5 / 50 SEK / 50 NOK (or currency equivalent) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. It is your responsibility to ensure that you are aware of the maximum bonus bet size at all times.

 

7.10 A player cannot use bonus money to place wagers that cover more than two thirds (2/3) of all possible outcomes on events or games with multiple outcomes.

 

7.11 Mr Green reserves the right to void winnings as a result of wagering with an active bonus where a value, or part of a value, has been built up by a Player and subsequently activated with a real money deposit. This paragraph shall apply if any part of the value was created with a no-deposit welcome bonus or free spin.

 

7.12 If a Player uses a proxy server or similar to connect to the Site in order to alter or hide the true identity of the Player, or alter or hide the true identity of the Player’s computer equipment, Mr Green reserves the right to void any bonuses and any winnings made while playing with bonus money.

 

7.13. Withdrawals of winnings gained from a bonus or free spins that originated without making a deposit are capped at €100 (or equivalent in your local currency), except for when specific terms are applied.

 

7.14. Mr Green reserves the right to expire the bonus money if this is not fully wagered within the specified period which by default is 30 days

 

 

 

8. SPORTBOOKS BONUS

 

8.1 Any Sportsbook bets made using bonus funds, profit boost, odds boost, risk free bets or Freebets must not be placed on outcomes which are correlated or in opposition to one another. Any hedging of risk by selecting correlated outcomes to ensure a profit with bonus types mentioned above will be considered as in breach of our GTCs.

 

——————————————————————————–

 

PART D – LOYALTY PROGRAMME

1. GENERAL

 

1.1 The Loyalty Programme (the “Green Club”) is a series of defined Challenges involving preselected or betting offers which you can participate in for rewards, Emerald Coins and Trophies. For more information visit the Green Club Page on this link.

 

1.2 The Section on Sportsbook will apply if your Challenge is related to sports betting.

 

1.3 Every time you successfully complete a Challenge you will receive a collectible Badge.

 

1.4 Unless stated otherwise, recurring Challenges will reset every Monday at UTC 00:00. One-time only Surprise Challenges may be offered from time to time. You are obliged to check the individual terms of each Challenge carefully before you start any Challenge.

 

1.5 On certain Challenges, Bonus rounds (or Free Spins) may count towards fulfilling the Challenge and on other Challenges only Real Money can be wagered. Specific terms may also apply to any Bonus, Free Spin, Free Bet or any other reward, for example, a Bonus may have wagering requirements attached to it before it can be withdrawn.

 

1.6 Depending on the type of reward you choose, additional conditions will apply as relevant to the type of reward. For example, if your reward is a Free Spin, Free Spin terms and conditions apply and the Free Spin will expire in 7 days.

 

 

 

2. EMERALD COINS

 

2.1 Emerald Coins can be exchanged in the Emerald Boutique only and may be exchanged for Free Spins or other rewards as may be available from time to time. We reserve the right to close the Emerald Boutique at any time, for example, for technical or regulatory reasons or for the reasonable prevention of fraud or to withdraw a particular reward at any time.

 

2.2 We reserve the right to set expiration dates on claiming the Emerald Coins from the Vault and on claiming rewards from the Emerald Boutique.

 

2.3 Trophies can be displayed in the Trophy Room but may not be exchanged in the Emerald Boutique or for any Bonus or reward.

 

2.4 You cannot use Real Money to purchase Emerald Coins.

 

2.5 Emerald Coins expire 18 months after earning them. You will be notified when your coins have 3 months left before expiry.

 

——————————————————————————–

 

 

 

 

 

 

 

 

 

Gambling can be addictive. Play responsibly and in moderation

Mr Green is licensed and regulated by the Gambling Commission

 

 

 

Slots Heaven Full T&Cs

 

Full Terms and Conditions – 100% up to £100 + 200 Spins

 

Terms and Conditions

 

First Deposit Bonus

 

The Welcome Bonus is open to new members of Slots Heaven who are over 18 years of age.

You are not permitted to take part in any other Slots Heaven bonuses or promotions until you have made your first deposit.

The minimum single deposit to claim this bonus is £20.

Once you have made your first deposit, please accept or decline your bonus in the pop-up notification window before playing the Slots Heaven games.

The Welcome Bonus will be credited to your account immediately after your successful deposit is made.

Your Welcome Bonus is a non-redeemable casino bonus. To withdraw your winnings, you must wager a minimum of 40 times your bonus amount.

All games count towards your wagering requirements; however, wagering for some games will not count in full towards your wagering requirements (see table below):

Game Category

 

Wager Percent Contribution

 

Slots (all varieties)

 

100%

 

Scratch Cards

 

100%

 

Pai Gow (all varieties), Red Dog

 

25%

 

Casino Hold’em (all varieties)

 

25%

 

Roulette (all varieties including Wild Vikings and Wheel of Light)

 

25%

 

Baccarat (all varieties)

 

20%

 

Blackjack (all varieties excluding Blackjack Switch & Pontoon)

 

20%

 

Stravaganza

 

20%

 

Craps (all varieties), Sic Bo (all varieties)

 

20%

 

Video Poker (all varieties)

 

20%

 

Blackjack Switch , Pontoon (all varieties)

 

5%

 

Lucky Wheel (Spin a Win)

 

5%

 

All double options on slots & Video Poker (all varieties)

 

0%

 

Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody’s Jackpot, Dead or Alive, Blood Suckers

 

0%

 

All other games

 

100%

 

 

For example: for every £5 you bet on slots, £5 will be deducted from your total wagering requirements. However, for every £5 bet you place on all types of roulette, £1.25 (25% of the bet value) will be deducted.

Any real money casino bets placed will be funded by a player’s deposit first. Bonus funds will only be used once the deposited amount has reached 0. In the event of a “mixed” bet, ie one which is made up partly of deposited funds and partly bonus funds, any winnings generated will be applied proportionally. Please see our General Promotional Terms and Conditions  for full details on mixed bets and general wagering information.

If you chose to opt out of the Slots Heaven Welcome Bonus, this cannot be applied to your account at a later date.

Spins

 

The promotional offer of 200 spins is open to new customers who are aged 18 and over, who register for a new account at Slots Heaven.

When you make a first deposit of funds, you are eligible to receive 200 spins to use only on any Age of the Gods slot games. These spins will be split in the following way:

40 spins when you make your first deposit.

Another 20 spins per day, for the following eight consecutive days after you make your first deposit and accept the Welcome Bonus – which will be triggered onto your account for use when you log into your account at Slots Heaven.

PLEASE NOTE: to be eligible for the additional 160 f spins available after making your first deposit, you must accept the Welcome Bonus – which is a 100% bonus on the amount of the first deposit you make on your account.

If you do not log in and accept the additional spins on each of the eight days, these will expire 24 hours from being credited.

If you log in and accept the additional spins on each of the eight days, any unused spins and/or any winnings generated from that set of spins, will expire after 30 days.

The value of your spins will depend on the game you are using them on, however they will range from between £0.20 and £0.25. The exact value of each spin is calculated by multiplying the number of lines available on the slot game by a coin value of £0.01 (e.g. a 25 line slot multiplied by £0.01 will result in a £0.25 free spin value).

Winnings from spins will be transferred to your account as redeemable bonus funds.

These funds must be wagered 20 times, on Age of the Gods games exclusively, before you’re allowed to withdraw your bonus and any winnings. Please note that maximum bet restrictions apply to wagering bonus funds.

Once these funds have been wagered 20 times, the withdrawal limit for one single withdrawal on winnings is £100 – any additional winnings will be removed on completion of wagering.

If you have not yet completed wagering, but your available balance falls to below £0.50, the remaining amount will be redeemed to you.

General

 

The Welcome Bonus and Free Spins package will be given only once per household and/or per account, as per our terms of use.

The Welcome Bonus and 200 free spins are only available to players depositing via Card (Credit or Debit), Bank Transfer, Banking Methods, Boku or PayPal.

Please note that, when betting with bonus funds, attempting a withdrawal prior to completing applicable wagering requirements will mean that bonus funds may be removed.

Betting Restrictions: When playing with bonus money on slots or video poker games you may not bet more than £5 per spin or £0.50 per Bet line on any game round on any slots or videopoker games

When playing with bonus money on table, card or any other games, you may not bet more than 10% of the amount you deposited in order to secure the bonus, in a single bet or round on any table or card game or any other game.

Bonus funds are awarded to be used for regular casino gameplay and are not to be abused or used strategically with the sole intention to leverage or abuse the bonus award. Activity that may constitute bonus abuse includes but is not limited to: making large up-front bets and then substantially reducing your stakes to clear wagering requirements; moving from a low weighted game to a high weighted game after a large win for the purpose of clearing wagering requirements; low risk betting on roulette.  Winnings may be withheld should Slots Heaven reasonably decide that a player has breached these terms.

In the above scenarios, gameplay is analysed on a case by case basis and only genuine abuse or intentionally irregular gameplay, based on the listed restrictions but at SlotsHeaven.com’s discretion, will be acted against.

For full details of the applicable betting limits, bonus abuse terms and other rules that apply to all our promotions, please refer to our General Promotional Terms and Conditions.

Promoter: Slots Heaven, Suite 732, Europort, Gibraltar. For any queries or questions relating to this promotion please email: support@slotsheaven.com.

 

 

 

WinOmania Full T&Cs

 

Full Terms and Conditions – 100% up to £200 + £5 Sign up bonus

 

Bonus Terms & Conditions

The First Deposit Bonus

 

Receive your 100% First Deposit Bonus from WinOMania.co.uk as you open an account and make your first deposit of up to £200. All you have to do is open an account, make your first deposit of minimum £10, and your bonus will be implemented immediately and reflected in your account balance.

 

For example:

 

Deposit £40 get £40 free, play with £80

Deposit £50 get £50 free, play with £100

Please note that:

 

The total maximum amount that will be given for your 100% First Deposit Bonus is £200.

This bonus cannot be combined with any other bonus unless otherwise stated.

In order to cash out any amount of money you must wager at least 30 (thirty) times the amount of your bonus. For example:

   - Deposit £40 get £40 free, play with £80. Minimum wager to cash out is £1,200

   - Deposit £50 get £50 free, play with £100. Minimum wager to cash out is £1,500

The First Deposit Bonus is limited to one bonus per household and you may only receive one First Deposit Bonus. Players who benefit from this promotion will not be eligible to benefit from any other first deposit bonus promotions offered or run by us.

Your First Deposit Bonus must be wagered within 45 days from the date given – or it will be void and revoked.

The First Deposit Bonus is granted instantly. If for some reason you have not received it and it does not reflect in your account after your deposit was approved, please contact our Support center before you start playing and they will add it to your account.

We may alter these terms and conditions, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion is not capable of being conducted as specified due to exceptional circumstances.

 

The First Deposit Bonus is subject to the Terms of Service and the General Bonus policy which can be found below.

 

We ensure that all significant terms and conditions, including terms applying to bonuses, are accessible before customers sign up on all relevant pages and are included in every single offer presented to the customer using one of our advertising channels.

 

Players who benefit from this promotion and from any other bonus promotions offered by us have the right to withdraw their deposited amount or the rest of their deposited amount or the winnings achieved with their deposited amount at any time, even before the completion of the wagering requirements.

 

£5 Free Sign-Up (No-Deposit) Bonus:

 

When you sign up, a confirmation code will be sent to you via email or SMS. Once you enter the confirmation code in the required field, you can take your £5 free bonus (no deposit required) and we will instantly fund your Bonus Balance with £5.

 

The £5 Free Sign-Up Bonus must be wagered 30 times (e.g. £150) before you can cash out and wagering begins to accumulate when you start playing.

In order to cash out your winnings, you will also have to make a minimum of £10 deposit.

Winnings received through the use of the £5 Sign-Up Free Bonus or Free Spins shall not exceed £200.

Any winnings made with the Free Bonus or Free Spins exceeding the £200 maximum, shall not be recorded as ‘winnings’ and shall be considered as nil (but if customers achieve winnings with their first deposit, they can withdraw them at any time).

Please also note that the £5 Free Sign-Up Bonus’ maximum prizes are different from the standard winnings and are as follows (in currency units):

Card Price

 

Maximum Prize

 

0.5

 

500

 

1

 

1,000

 

2

 

2,000

 

5

 

5,000

 

10

 

10,000

 

Unless otherwise stated, the £5 Free Bonus is available to first time players only, i.e. players who have not received this bonus before. I.e.You may only receive one £5 Free Sign-Up Bonus. Players who benefit from this promotion will not be eligible to benefit from any other registration bonus promotions offered or run by us.

 

Any bonuses granted to a player’s account that has not made a deposit will be removed from that player’s account after 45 days if the account is not active – the same goes for any money won from that bonus.

 

The £5 Free Sign-Up Bonus is subject to the Terms of Service and the General Bonus policy which can be found below.

 

We may alter these terms and conditions, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion is not capable of being conducted as specified as a result of exceptional circumstances.

 

VIP Points:

 

As soon as you register , every time you play one of our games, you earn VIP Points (“VIP Points”). Every £10 (Ten) you wager earns you 1 (one) VIP Point. As you keep playing, you accumulate more and more VIP Points, until you’ve earned enough to redeem them. There is no limit to the amount of VIP Points you can earn.

 

VIP Points can be redeemed only from the VIP Store and can be used for wagering on all games.

 

VIP Points can be redeemed according to predefined packages; as follows:

 

Packages

 

VIP Points

 

Bonus Money (£)

 

‘New’ Package

 

100

 

2

 

‘Bronze’ Package

 

400

 

10

 

‘Silver’ Package

 

1,500

 

50

 

‘Gold’ Package

 

4,000

 

200

 

‘Diamond’ Package

 

8,000

 

600

 

‘Platinum’ Package

 

20,000

 

2,500

 

VIP Points are non-transferable – only one real account and promotion per player, household, address, email address, credit card number, bank account, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).

 

We may, at our sole discretion: (i) terminate a player’s participation in the VIP Programme; (ii) modify these Terms and Conditions and any related VIP rules and conditions; at any time (iii) change the VIP Programme at any time; or (iv) terminate the VIP Programme at any time.

 

Any misconduct, unlawful or otherwise, fraudulent activity by a player within the VIP Programme may result in immediate termination of membership. Management decision is final with respect to all matters relating to the VIP Programme and we reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any VIP Points or credits gained from redeemed VIP Points.

 

General:

 

All bonuses are valid up to the date specified, and, unless otherwise stated, all bonuses and promotions expired after a period of 45 days of inactivity. Players that have deposited funds and were not active for 45 days, will keep their balance in place including the winnings, minus any bonus given. This applies to players with a bonus balance remaining.

 

All bonuses and promotions are subject to our Terms and Conditions and Cashout policy.

 

In order to cash out any bonus or winnings achieved with your bonus you must wager at least 30 (thirty) times the amount of your bonus, unless otherwise stated .

 

Note that as a rule, players play first with their Cash Balance – and only then with their Bonus Balance. For example if you deposit £10 and get a £5 deposit bonus, you will start playing with the £10 in your Cash Balance first, without using the £5 bonus amount. Note, moreover, that wagering is not counted when playing with Cash Balance.

 

In the interest of Fair gaming, withdrawals are restricted when players play with their bonus balance until a required level of wagering has occurred, as detailed above. If you accept the bonus, you agree to abide by the wagering requirements. When the wagering requirements are met, the withdrawals restrictions will be lifted.

 

Players have the right to withdraw their deposit balance and winnings achieved with the deposit balance at any time, even before completing the wagering requirements of the bonus accepted. No bonuses or winnings achieved with the bonus balance will be permitted to be cashed out before completing the wagering requirements.

 

Bonuses offered by WinOMania.co.uk are intended for genuine recreational players only. You must enter true and valid information when you sign up. Changes after winnings will not be accepted and winnings will be void. WinOMania.co.uk reserves the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected.

 

Multiple registrations will be viewed as abuse and will automatically void all winnings and result in all accounts being closed.

 

In the event that we reasonably suspect that a player is abusing or attempting to abuse any type of bonus, we reserves the right to: (i) discontinue the player’s membership; (ii) withhold all monies in such player’s account; and (iii) prevent the player from accessing his/her account in the future.

 

In the event that we reasonably suspect that any players acting in a group are abusing or have attempted to abuse any bonus offer, we reserve the right to block all relevant accounts and retain the monies therein indefinitely.

 

We reserve the right to change, cancel, discontinue, reclaim or refuse Promotions at our own discretion, for any reason whatsoever at any time.

 

Bonuses are not available to WinOMania.co.uk employees, contractors, advertising agencies and their family members.

 

Only one account is allowed per household.

 

You can only participate in any promotion once.

 

We reserve the right to refuse or void a bonus or winnings in the event of funds being cancelled or denied by any payment service or payment provider.

 

We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that a player is participating in strategies that our management, in its sole discretion, deems to be abusive, we reserve the right to revoke the entitlement of such a player to any promotion.

 

We may alter the terms and conditions of any bonus or promotion, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion is not capable of being conducted as specified as a result of exceptional circumstances.

 

This Bonus Terms & Conditions has been drafted in English. In the event of any discrepancy between the meanings of any translated versions of this Policy and the English language version, the meaning of the English language version shall prevail.

 

For any questions or concern please do not hesitate to Contact us.

 

 

 

Magical Vegas Full T&Cs

 

Full Terms and Conditions – Deposit £20 Play with £40

 

In order to claim this offer, you must have a registered account with Magical Vegas.

Upon successful registration, you will be asked to select your payment method. Once you have chosen and have entered the relevant details, you will have the option to select your bonus. It is here you can select to take the 100% deposit match for your first deposit. Please note that the minimum you can deposit for each bonus is £20.

The next screen will show you which deposit amounts you can make in order to get this bonus. For your convenience there are set incremental amounts you can pick from – alternatively you can type in another amount within the ‘Enter Other Amount’ box.

Once that is done click on deposit and if it is successful, you will have a playable balance worth twice the value of that deposit (half is your actual deposit and the rest bonus money).

Your first deposit Bonus will be playable once you have used all of your real money balance (deposited funds and any of its subsequent winnings) and can be used on all games except Roulette and Jackpot Slots. In order to convert any Bonus winnings into real money, you will need to make bets worth 25x times your combined deposit and Bonus value on Slots & Scratchcards. Should you wish to use your bonus on any other game, bets placed on these will contribute only 10% towards the wagering conditions. Bets placed on Roulette and Jackpot Games do not count towards meeting these requirements.

To claim your second and third deposit bonuses you will need to make second and third deposits – just follow the procedure for the first deposit offer and you will be able to claim a bonus worth 30% and 50% of each respective deposit. Both the second and third deposit bonuses have the same wagering requirements for bonus redemption as the first deposit bonus.

All bonuses have a seven day expiry meaning if they are either partly or wholly unused, they will automatically be removed from your account.

Only the winnings can be redeemed from either bonus and the maximum amount a player can convert from bonus funds to real funds is £500 per bonus. At time of the bonus wagering requirements being met, the bonus amount and any excess wins will automatically be removed from the account.

The bonus offer is not available on payments through Neteller.

Bets using the Gamble Feature do not count towards the wagering requirement.

Unless stated this promotion cannot be combined with any other promotion offered at magicalvegas.com

If you request a withdrawal prior to having reached the minimum wagering requirements, the bonus and bonus winnings will be declared null and void.

All of the standard site terms and conditions apply.

Management reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found.

Management reserves the right to withdraw or amend this offer at any time, without prior notice. The decision of the management team is final and no correspondence will be entered into.

By accepting the bonus, the player automatically accepts the terms and conditions of the bonus credited. Should you not want a bonus on your deposit, please tick the NO BONUS FOR ME box in the cashier.

General Promotion Terms and Conditions apply.

 

 

Coral Full T&Cs

 

Full Terms and Conditions – Deposit £10 and Get 50 Free Spins

 

Terms & Conditions

PROMOTIONAL TERMS & CONDITIONS FOR THE FREE SPINS

 

 

 

BEFORE CLAIMING THIS FREE SPINS BONUS IT IS IMPORTANT THAT YOU READ THESE PROMOTIONAL TERMS & CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT THE TERMS ON WHICH THIS BONUS CAN BE CLAIMED. YOU WILL BE REQUIRED TO AGREE TO THESE PROMOTIONAL TERMS & CONDITIONS WHEN CLAIMING THIS BONUS. IN PARTICULAR, PLEASE FAMILIARISE YOURSELF WITH THE RESTRICTIONS, AS EXPLAINED BELOW.

 

These Promotion Terms & Conditions apply to this Free Spins bonus. They should be read alongside the General Casino Bonus Terms & Conditions and our General Website Terms & Conditions. These terms can be accessed HERE. We use some terminology in these Promotional Terms & Conditions that you may not be familiar with. You can find out what we mean when using key terms by visiting our jargon buster page HERE.

 

FREE SPINS BONUS

 

This is a Free Spins Bonus. More details about how a Gaming Bonus operates can be found in our General Casino Bonus Terms & Conditions. These terms can be accessed here. These include important general provisions relating to any applicable Wagering Requirements and to your ability to withdraw any winnings.

ELIGIBILITY

 

This Free Spins Bonus is available to new real money Coral online and mobile customers aged over 18 years making their first deposit with Coral and have not previously accepted a Welcome bonus offer.

Customers previously excluded from Coral offers and bonuses will not be able to claim this Casino Bonus.

Deposits made via Neteller, PayPal or MoneyBookers will not qualify for this bonus.

HOW TO QUALIFY FOR AND CLAIM THIS BONUS

 

This is a 50 free spins bonus for use on selected slot games.

To qualify and be able to claim the Free Spins you must:

be a resident in the United Kingdom and hold a GBP currency bank account;

register for the first time and open a new account with Coral;

Deposit £10 on a qualifying game; and

accept the terms and conditions contained in the pop-up.

Once you have completed these steps and you are in one of the qualifying games you must click the “Free Spins” button to play through your Free Spins. If the Free Spins do not appear automatically, please contact our customer services team before placing any bets.

Free Spins are valued at 20p per spin.

There is no wagering requirement on the Free Spin Bonus

EXCLUDED GAMES

 

The full list of games where the free spins can be used is as follows: Age Of The Gods; Age Of The Gods: Furious 4; Age Of The Gods: King of Olympus, Age of the Gods: God of Storms, Age of the Gods: Ruler of the Sky.

FURTHER RULES APPLYING TO THIS BONUS

 

Please note these further important terms:

Promoter: LC International Limited.

Upon qualification, all bonuses will be credited automatically on qualification. In the event of any technical difficulty, the bonus will be paid by 6pm the following day to qualified customers.

Players must use their Bonus within 30 days of it being credited to your account, otherwise it will expire and not be reissued.

There is no cash alternative to this bonus.

We reserve the right to withdraw this bonus from anyone who does not qualify, or is excluded from our offers or promotions under the General Website Terms & Conditions.

We reserve the right to change or end any bonus at any time, if required for legal and/or regulatory reasons.

This bonus will remain available to qualifying customers until such time as we choose to withdraw it. The withdrawal of this bonus will not impact you if this bonus is Active at the time of withdrawal.

The General Casino Bonus Terms & Conditions also apply to all of your Active Bonuses and include additional restrictions on your use of this bonus.

If you are registered in the following countries you are excluded from this Casino Bonus: Albania, Belarus, Czech Republic, Georgia, Hungary, Liechtenstein, Lithuania, Macedonia, Romania, Slovakia, Croatia.

For additional promotional terms click here.

Promoter: Coral Interactive (Gibraltar) Limited, Suite 711, 1st Floor, Europort, Europort Road, Gibraltar, GX11 1AA.

 

 

 

Casumo Full T&Cs

 

Terms and Conditions – 100% Bonus up to £300 + 20 Free Spins

 

Terms for Casumo Bonuses and Rewards

 

1.1. We may from time to time offer you bonuses or rewards which will be credited by us into your

Account. Such bonuses may only be used in relation to the facilities as may be specified when the

bonus is offered to you. Acceptance of certain bonuses may be in accordance with additional or

specific Terms and Conditions that shall be made available to you. Other bonuses and rewards shall

be in accordance with standard promotional terms. Unless otherwise specified, our offers may be

used only once, and you are not entitled to withdraw any bonus amounts or redeem any rewards

without first complying with the applicable terms. A bonus at Casumo can mean bonus spins, extra

money to play for directly or extra money you receive after making a deposit. The type of bonus and

the size of it may vary and you need to wager the bonus money in order to withdraw the funds. For

this reason you should check the bonus and rewards rules carefully before participating in any

promotion.

 

1.2. (a) You understand that Bonuses and Rewards are subject to certain conditions. These

significant conditions are provided to you in the body of the main advert of promotion, when size

permits. The full terms and conditions of the bonuses are contained in this document and the

customer should read the full bonus terms and conditions before enrolling and participating in any

Welcome Offer.

 

(b) The main Casumo customer loyalty offers are the following:

 

(i) Welcome Offer

 

The Welcome Offer is strictly 18+ (as is the use of the rest of the Website) and available to new

players who sign up for a Casumo account and satisfy the criteria stipulated below. The Welcome

Deposit Bonus consists of 20 bonus spins on registration and 100% up to £300 bonus on your first

deposit. Both offers are on an opt-in basis as follows:

 

? 20 bonus spins on Starburst will be immediately made available to you after you register. To

activate your bonus spins, click on your username in the left hand menu, go to ‘Your Stuff’

 

area and click the valuable corresponding to the 20 bonus spins. By clicking on the valuable

you activate the bonus spins and the game (Starburst) starts automatically.

 

? 100% up to £300 bonus on your first deposit. The minimum deposit required to make use of

this offer is £10. The Welcome Offer can be found as a valuable in Your Stuff area on the

Website. To activate your deposit bonus, click on your username in the left hand menu, go to

‘Your Stuff’ area and click the valuable corresponding to the this bonus. The valuable must

be selected before making your deposit in order to be able to make use of the bonus. Once

your deposit is made, the bonus will automatically appear in your account.

The Welcome Offer is only made available once you have completed your registration and agreed to

the General Terms and Conditions of the Website.

Wagering Requirements apply. All bonuses and bonus winnings must be wagered 30 times before

withdrawal. Winnings on any bonus spins must also be wagered 30 times before becoming

withdrawable. Bonus funds convert automatically to real money once the Wagering Requirement is

completed. Unless you complete the wagering requirements, you will be unable to withdraw your

bonus money. You can make a withdrawal of your Deposit Balance before you have fulfilled the

wagering requirement, but then you will lose your bonus money. On the withdrawal page, you will

see the amount (if any) of bonus money left to wager to complete the Wagering Requirement and

you are informed that you will lose it if you choose to make a withdrawal. Once you choose to go

ahead with your withdrawal, your bonus money is lost; even if you cancel your withdrawal before this

is accepted from our end, the process cannot be reversed to restore your bonus money.

Bonus turnover explained: If you have bonus money in your account, it will play proportionately to

your real money. If you have £10 in bonus money and £10 in real money and you bet £2, £1 will be

bonus money and £1 will be real money. Winnings are distributed proportionally in the same way. If

you get several bonuses at the same time, the bonus money and the wagering requirements are

bundled.

Most games contribute towards the wagering requirements, but not all. Wagering of bonus funds on

1429 Uncharted Seas, Blood Suckers, Dead or Alive, Jack Hammer 2, Super Monopoly Money,

Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and Simsalabim, will not

contribute towards the playthrough requirement. Here is how much each game contributes to the

wagering requirements: Slots: 100%, Video Poker: 30%, Casino Hold’em: 10%, Oasis Poker: 10%,

TXS Hold’em poker: 10%, Ultimate Texas Hold’em: 0%, Roulette (all varieties): 0%, Baccarat (all

varieties): 0%, Punto Banco: 0%, Blackjack (incl Pontoon and Double Exposure): 0%, All other

games: 100%.

 

The Welcome Offer is limited to one offer per person (one offer per household address, IP, email

address, telephone number, payment method). Players using a shared computer can only have one

account per computer or IP address. In case of accounts found to be sharing the details previously

mentioned, Casumo reserves the right to confiscate the funds on the accounts and/or block the

accounts.

Casumo reserves the right to remove or cancel any bonuses which may have been obtained by

abusing the system, to remove any offer to any player or group of players at its own discretion and to

withdraw or amend these Terms and Conditions at any time and for any reason, without being held

liable.

 

(ii) Bonus Spins

With bonus spins a customer gets to play for free on a game in the casino with the same chance of

winning as when a customer plays with their own money. Winnings on bonus spins are converted to

bonus money and are usually subject to a wagering requirement of 30 times. Bonus spins must be

activated through the account, when a customer is logged in. Once these are activated, the bonus

spins are set off and the particular game will start automatically.

 

(iii) Other Bonuses

At Casumo you can get a bonus in many different ways. Besides the welcome deposit bonus you

receive upon joining once you satisfy the requirements for participating explained above, and weekly

new bonus promotions, you can get lots of bonuses simply by playing at Casumo and advancing in

levels. Sometimes you get a bonus when you level up, and sometimes you have a bunch of bonus

spins waiting for you when you log in. Customers must be subscribed to our offers to benefit from

these rewards.

 

(iv) Wager Bonus valuable:

 

? This bonus type is based on a wagering mechanic. Eligible players are shown valuables with

specific wagering requirements. Valuables are time-barred (“Promotion Period”) and may be

subject to restrictions with regards to the game on which the wagering requirement applies.

Only real-money wagering contributes towards the fulfillment of the wagering requirement.

Players who wager the minimum amount shown on the valuable during the Promotion Period

on the eligible game(s) will receive the corresponding amount shown on the valuable. This

valuable can credit Cash, Bonus Spins or Bonus Money. For avoidance of doubt, if the

 

valuable shows “Play £20 and receive £5 bonus”, it means that the player must wager £20 of

their deposit balance in order to receive a bonus of £5.

 

? The promotion period, the eligible game(s) and the amount left to wager will be displayed on

the valuable.

 

? This Casino Bonus type may only be used once during the Promotion Period. Once the

Promotion Period is over, the player can no longer make use of the bonus.

 

? This Casino Bonus is only awarded once per person, household, shared computer or shared

IP address during the same promotion period. We reserve the right to close your account

and confiscate any existing funds if evidence of bonus abuse is found. Casumo retains all

rights under these Terms and Conditions to verify its players’ behaviour and act thereupon

accordingly.

 

? Customers are unable to use any funds within their Bonus Balance wallet to claim this

Casino Bonus. – When you place a bet at Casumo, and if you have a bonus in your wallet,

50% of your bet will use your cash wallet and 50% your bonus wallet. (If you place a bet of

£10 and you have an active bonus, only €5 will count toward wagering this bonus).

 

? Players can wager in as many increments of the required wagering amount as they want to.

For example for a £10 wagering requirement you can wager £5 twice to receive the bonus.

 

? Wagering Requirements apply. All bonuses and bonus winnings must be wagered 30 times

before withdrawal. Winnings on any bonus spins must also be wagered 30 times before

becoming withdrawable. Bonus funds convert automatically to real money once the

Wagering Requirement is completed. Unless you complete the wagering requirements, you

will be unable to withdraw your bonus money. You can make a withdrawal of your deposit

balance before you have fulfilled the wagering requirement, but then you will lose your bonus

money. For example, to withdraw a £5 bonus, player will have to wager £150.

 

? Cash valuables don’t have any wagering required and the amount won will be added to the

deposit balance and is withdrawable immediately.

v) Loyalty Rewards

At Casumo you can collect points by spinning and winning. When you collect enough points to fill

your progress bar, you level up with a chance to earn a reward. Rewards are given out in the form of

“valuables”, these contain either bonus spins, deposit bonuses or bonus money. Wagering

requirements would apply for any winnings from bonus spins and for bonus money.

 

1.3. These terms shall remain valid until a new version is made available to you on the Website.

These terms can also be found under section 6 of the Casumo General Terms and Conditions and in

the Frequently Asked Questions page.

 

1.4. Casumo reserves the right to withhold and remove any bonuses awarded to you if such

bonuses have not been used within six (6) months from the date when they were awarded.

Individual campaigns may have a shorter expiration time and if so, this shall be stated to the player

upon receiving the offer about the campaign.

 

1.5. If you are eligible for a bonus, wagering requirements will apply before you are able to make any

withdrawals of the bonus or the winnings from bets made using bonus money. Wagering

requirements can vary and will be displayed and made available for you to read once you receive

the bonus. Unless you complete the wagering requirements, you will be unable to withdraw your

bonus money. You can make a withdrawal before you have fulfilled the wagering requirement, but

then you will lose your bonus money. On the withdrawal page, you will see the amount (if any) of

bonus money left to wager to complete the Wagering Requirement and you are informed that you

will lose it if you choose to make a withdrawal. Once you choose to go ahead with your withdrawal,

your bonus money is lost; even if you cancel your withdrawal before this is accepted from our end,

the process cannot be reversed to restore your bonus money.

 

1.6. The bonus received when the Player makes his/her first deposit on the Website has a wagering

requirement of a minimum of thirty (30) times the sum of the received bonus and the deposit amount

contributing to the bonus figure, unless any special Terms and Conditions apply to that offer.

 

1.7. Without prejudice to 1.10, different games promote differently to the wagering requirements and

can be seen in the list below:

Slot machines 100%

Video Poker 30%

Casino Hold’em 10%

Oasis Poker 10%

TXS Hold’em poker 10%

Ultimate Texas Hold’em 0%

Baccarat (all kind) 0%

Punto Banco 0%

Roulette (all kind) 0%

Blackjack (all kind incl. Pontoon and Double Exposure) 0%

All other games 100%

 

1.8. Local wagering requirements may be applied and if so, this shall be stated together with the

offer.

 

1.9. Bonuses/bonus spins at Casumo can only be received once per person, household, IP address

(including shared networks), device and/or credit/debit card number or any other deposit method

used. Risk-free bets on any games do not qualify for Casumo’s wagering requirements. We reserve

the right to close your account and confiscate any existing funds if evidence of bonus abuse is

found.

 

1.10. Winnings on bonus spins may contribute to the wagering requirements. , however, wagering of

bonus funds on 1429 Uncharted Seas, Bloodsuckers, Dead or Alive, Jack Hammer 2, Super

Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and

Simsalabim, will not contribute towards the playthrough requirement. Casumo Ltd. reserves the right

to forfeit any winnings if bonus funds are wagered on these games.

 

1.11. Individual bonus campaigns can have specific details and terms, in this case such information

shall be made available to the player. You are to note that any specific terms relating to any

particular bonus and/or promotion will take precedence over these Terms and Conditions in the

event of there being any inconsistency or discrepancy.

 

1.12. During game play, bonus money is used in relation to the real money you have on your

account and winnings are divided evenly according to the relation between real money and bonus

money in the bet. For example, if you have £100 real money and £50 bonus money in your account,

a bet of £30 will contain £20 real money and £10 bonus money and any winnings are divided into the

same ratio.

 

1.13. The maximum bet allowed when using bonus money is of £5 per spin or £0.50 per bet line until

your wagering requirements have been fulfilled. Casumo reserves the right of voiding bets and

winnings resulting from bets of larger amounts.

 

1.14. We award bonuses and entry to selected promotions in good faith to players who use our

services for entertainment purposes and as a token of appreciation for your loyal play. Free bets,

bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the

spirit of our offers. ‘Abuse’ refers to players who by any other means obtain an unfair or unintended

advantage. In cases where Casumo suspects that the player is acting in bad faith, Casumo reserves

the right to cancel a bonus offer at any time in case of any suspected abuse of the offer and to

terminate the offender’s account with immediate effect. At our sole discretion, we may not issue

refunds of any deposits, balances or winnings generated on the account should abuse be

suspected. The term “Abuse” shall include but is not limited to the opening of multiple accounts to

claim multiple bonuses.

 

1.15. You understand that you will only be able to receive or benefit from offers that apply to your

country of residence and, where stated, deposit payment method. Casumo reserves the right to vary

the amount of bonuses granted depending on the user’s country of residence at any time and for any

reason whatsoever. We reserve the right to offer a specific bonus to a specific customer or group of

customers, to terminate a bonus offer without notice or compensation, to change the terms of a

bonus offer and/or to exchange one type of bonus offer for another at our sole discretion and at any

time. Any change or revocation of a bonus shall not not affect customers who have opted in the

bonus and made a deposit in expectation of receipt of a bonus and/or commenced play in relation to

the bonus.

 

1.16 While playing with wagers made using their bonus balance, players are strictly prohibited from

delaying the playing of a game round until after the wagering requirement for that bonuses has been

met, and/or they have deposited new funds. This includes all bonus and/or bonus spin modes and

features which may arise as a result of wagers made using the player’s bonus balance. In the event

that this occurs, the player agrees that their bonus and/or any associated winnings may be voided.

 

1.17 Before any withdrawals are processed, your play will be reviewed for any irregular playing

patterns. For fair gaming purposes, equal, zero or low margin bets or hedge betting, shall all be

considered irregular gaming for Bonus playthrough requirement purposes. Should Casumo deem

that irregular game play has occurred, it reserves the right to withhold any withdrawals and/or

 

confiscate all winnings, and if applicable, after cancelling bonuses, to reinstate the deposit on the

player’s account, without necessarily informing the player.

 

1.18 If you generate any winnings from the bonus spins awarded on registration and without ever

depositing any real money on your account, you will only be able to make the withdrawal of such

winnings to a bank account.

 

1.19 Casumo reserves the right to withdraw the welcome offer at any time without prior notice by

ceasing to make the promotion available on the Website. This shall not affect customers who have

opted in the welcome offer and made a deposit in expectation of receipt of a bonus and/or

commenced play in relation to the welcome offer.

 

1.20 In all cases, the Player is reserves the right of withdrawal, pursuant to section 5.1.2 of the

Standard Terms and Conditions.

 

Version: 2.7

 

Updated on: 14th September 2018

 

 

 

BetViktor Full T&Cs

 

Terms and Conditions – Wager £10 Get £50

 

Terms and Conditions

 

WAGER £10 GET £50

 

Get a head start in Casino

with a £50 bonus package

 

 

 

Terms and Conditions

 

 

 

What you need to do

 

Create your account

Opt In to this promotion via the OFFERS tab

Wager £10 on any of our Casino games except for Baccarat (all versions) and “Blood Suckers” slot

You must do this within 7 days of opening your account

 

 

 

What you get

 

A £20 Slots Bonus, which can be used on the Promoter’s slots except for “Blood Suckers”;

 

A £10 Table Games Bonus, which can be used on the Promoters Table games except for Baccarat (all versions) or any Live Casino table games;

 

A £10 Live Casino Bonus, which can be used on the Promoter’s “Live Casino Table games” except for Baccarat (all versions); and

 

A £10 Instant Win Bonus, which can be used on the Promoter’s “Instant Win” games.

 

All of these bonuses:

 

are subject to Wagering Requirements (See below); and

Will expire after 3 days if not used or wagered

 

 

 

Wagering requirements

 

You need to wager the bonus amounts for each bonus by the number of times specified below before you can withdraw any winnings (i.e. £20 x 35 = £700 of wagering).

 

For example, if you bet £10 and win £15, then bet £10 again and win £10, you have wagered £20 (£10 bet + £10 bet) but you have won £25 (£15 + £10).

 

So if you need to wager a total of £700, whatever you have left in your bonus balance after you have completed the wagering will turn into real cash and can be withdrawn.

 

Slots Bonus

 

35 x the bonus value (i.e. 35 x £20 = £700)

 

Table Games Bonus

 

60 x the bonus value (i.e. 60 x £10 = £600)

 

Live Casino Bonus

 

60 x the bonus value (i.e. 60 x £10 = £600)

 

Instant Win Bonus

 

35 x the bonus value (i.e. 35 x £10 = £350)

 

If you have more than one casino bonus, any wagering must be completed one offer at a time, and will begin with the first offer awarded. Once this is completed, wagering on the next bonus can be triggered.

 

 

 

Restrictions

 

This offer is open to new customers of the Promoter only.

 

The following do not qualify for this promotion:

 

Deposits from any method other than credit or debit card.

 

Customers who are residents of: Argentina, Azerbaijan, Belarus, Bosnia & Herzegovina, Georgia, India, Macedonia, Mexico, Montenegro, Nigeria, Nepal, Serbia, Slovenia, South Africa, or Thailand.

 

 

 

Other terms

 

The promoter (the Promoter) is BetVictor Limited, a company registered in Gibraltar (company number 42734) with its registered office at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and trading from Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA.

For customers betting in Euros the currency equivalent of £10 is £10. All other currencies will be calculated at current exchange rates.

The maximum real cash benefit that any customer will receive from Promoter bonuses or concessions is £25,000 per day (00:00-23:59 CET). This includes returns on wagers struck with promotional cash.

In entering this promotion, you confirm that you are eligible to do so and may be requested to provide proof of eligibility on request of the Promoter.

The Promoter reserves the right to remove “Bonus Funds” if we believe a customer has, or is attempting to, abuse this offer. Low risk betting, i.e. betting on red/black, evens/odds, 1-18/19-36 or covering over 20 numbers on a spin (including straight up, splits, streets, corners, baskets, six-lines, dozens, columns, red/black, evens/odds, 1-18/19-36 and section/neighbour bets) will result in the bonus and any winnings derived from it being removed.

Customers are only available to claim one “Welcome Offer” per account.

If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the promotion.

The Promoter reserves the right to hold void, suspend, cancel or amend the promotion where it becomes necessary to do so.

These terms and conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

Go Wild Full T&Cs

 

Terms and Conditions – Enjoy up to 55 Wild Spins

 

Terms and Conditions

This promotion is only available to newly registered players who have never made a deposit in our Casino and are at least 18 years old. Only one bonus is awarded per person, household, shared computer or shared IP address.

In order to qualify for this offer, you must deposit a minimum amount of 10 GBP.

Wild spins will be issued at a 1:1 ratio with the deposited amount. For example, if you deposit 20 GBP you will get 20 Wild spins, or if you deposit 50 GBP you will get 50 Wild spins.

The maximum number of Wild spins that can be claimed will not exceed 55 Wild spins. For example, if you deposit 60 GBP, you will get 55 Wild spins.

The bet value of each Wild spin is 0.10 GBP.

The winnings from these Wild spins are considered Cash winnings and will go directly to your Cash Balance (Unrestricted Funds).

This promotion can be claimed only once and cannot be combined with other promotions.

The offer will only be credited automatically to your account if you choose this offer upon deposit. If you did not choose this offer upon deposit or the offer wasn’t credited due to any technical reason, you will be eligible to claim it only if the cash balance is intact and no bets have been placed prior to claiming the offer.

The Welcome Bonus (also known as 1st deposit bonus), can be claimed within 7 days from the registration date. We reserve the right at our sole discretion to change the 1st deposit offer after 7 days. Please note that you are not eligible to receive welcome offers if you are holding a Duplicate Account (please refer to Duplicate Accounts in General Terms and Conditions).

The funds in your Player Account can consist of Cash Balance (Unrestricted Funds) and Bonus Balance (Restricted Funds).

You may withdraw your Cash Balance (Unrestricted Funds) at any time, however the original deposit amount should be turned over at least once. Failing to do so will incur 10% withdrawal fee and capped to 100 GBP.

In case of pending withdrawal, players cannot receive any kind of bonuses.

If we reasonably suspect that a player is engaging in promotional abuse, we reserve the right to take any or all the following actions against such a person:

Void all funds in the player’s Bonus Balance (Restricted Funds)

Void any bonuses and pending bonuses

Terminate the player’s account

While having an Active Bonus and placing bets from Bonus Balance (Restricted Funds), Promotional Abuse shall include but not be limited to the following conditions:

You try to gain wager outcome advantage by exiting game session while having any type of bonus round available

Delaying game round in any game, including Wild spins and bonus features to a later time, and/or depositing while having Wild spins features or bonus features still available in a game.

Decreasing your bet amount by 60% or more after a win for the purpose of clearing Wagering requirements. For example, placing a bet of 100 GBP, generating winnings of 500 GBP on any spin including a double up and reducing your bet amount to 40 GBP or less.

Bonus stacking by claiming multiple bonuses before original bonus Wagering requirements have been met

Switching from a game with a low wagering contribution (e.g. 25% or less) to one with a higher wagering contribution (e.g. 70% or more) after a win, for the sole purpose of clearing the Wagering requirements. For example, betting on roulette in order to generate winnings and then switching to slots in order to clear Wagering requirements

Placing a bet equal to or in excess of 20% or more than 5 GBP of the claimed Bonus amount

Placing even money bets on Baccarat, Blackjack and Roulette

Using constantly the double-up feature to increase winnings

These T&C are additional to the General & Bonus Terms and Conditions.

Introduction:

These Terms and Conditions apply to you, and are binding upon you, if you use our Services.

 

Please read these Terms & Conditions carefully before you start using any section of the website. By registering an account with us, you agree to be bound by: i) these Terms & Conditions; ii) Bonus Terms & Conditions; iii) Privacy Policy; iv) any promotional Terms & Conditions; and v) any Terms & Conditions and/or rules with regard to promotions, bonuses and special offers which may apply from time to time.

1. Use of the Service

 

1.1. GoWild UK Ltd (“GoWild”, “we”, “us” or “our”) is a company incorporated under the laws of Malta with registered offices at Villa Seminia 8, Sir Temi Zammit Avenue, Ta´Xbiex, XBX 1011, Malta. GoWild is licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purpose of operating and offering Internet gambling services.

 

1.2. We provide online gaming services and related resources (the “Services”), including, but without limitation, download areas, communication functionality and product information relating to the games. Services are provided to you (hereinafter “you” or the “player”) via the gowild.co.uk website and/or other websites owned, operated, licensed or controlled by us and/or our authorised sub-licensees (the “Site”) subject to the following terms and conditions (the “Terms of Service”) which should be read carefully by you in their entirety prior to your use of our Services or products. Please note that these Terms of Service constitute a legally binding agreement between you and us. By registering with us and/or by using our Services, you agree to be bound by these Terms of Service in their entirety and without reservation. If you do not agree to any of the provisions of these Terms of Service, you should immediately stop using the Services.

 

1.3. The contractual relationship between the registered player and GoWild is governed by these Terms and Conditions and by the Laws of Malta.

 

Acceptance of the Terms of Service

 

1.4. You are solely responsible for complying with any legislation regarding internet gaming in the UK.

 

1.5. You must be at least 18 years old and a tax resident of the UK to use the Services. If you are under the age of 18 and you use the Services, you are committing a criminal offence in the UK.

 

1.6. Providing false information relating to age, name and address may also constitute a breach of the Terms of Service. We reserve the right to report any person supplying false information on the Site to the relevant authorities.

 

1.7. We are committed to offer to our players a fun and friendly online gambling experience. However, we are fully aware that gambling may be addictive. For that reason, we actively support responsible gambling and encourage our players to make use of our Responsible Gambling features in order to control their gambling activity better. Please refer to our Responsible Gambling Policy.

 

1.8. We reserve the right to amend, modify, update and change any of the terms of these Terms of Service and/or other GoWild policy referred therefrom or from anywhere on the Site, at any time and we will notify you of any such amendment, modification or change by publishing the new version of the Terms of Service on the Site. You are responsible for regularly reviewing these Terms of Service. Your continued use of the Site after a change or update has been made to the Terms of Service will constitute your acceptance of such change or update.

 

1.9. You hereby consent to receive any communication from us by email, post, SMS, phone and push notifications. You may unsubscribe at any time by contacting Customer Support team.

 

Description of Services

 

1.10. We may provide you with access to the Services. The Services, including any updates, enhancements, new features, and/or the addition of any new Sites, are subject to these Terms of Service and any license agreements, codes of conduct or posted rules, instructions or guidelines regarding a particular Service, and any related software and materials (as applicable, the “License Agreement”). If there is any conflict between these Terms of Service and the applicable License Agreement for a particular Service, we shall resolve the conflict at its sole discretion.

 

1.11. We reserve the right to suspend, modify, remove or add to the Sites, Services and any software associated therewith, and/or to change the system specification requirements necessary to access and use the Services without prior notice and at our sole discretion. We shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against us in such regard.

 

1.12. It is your sole responsibility to make sure that you read and understand all the rules and procedures of the games on the Site prior to playing the games.

2. Player Identity And Origin

2.1. In order to participate in a game, you will need to register and open an account on the Site (the “Player Account”).

 

2.2. The Services are intended to be used by players who play in the UK only. We will not be responsible for any illegal or unauthorized use of the Services by you.

 

2.3. You understand and accept that we are unable to provide you with any legal advice or assurances in respect of your use of the Services.

 

2.4. It is your sole responsibility to comply with the laws in the UK while using the Site. You are solely responsible for ascertaining whether it is legal for you in the UK to play any of the games or to bet on the Site. By placing real money bets, you are expressly representing and warranting to us that it is legally permissible for you to do so within the UK.

 

2.5. You acknowledge that in registering and using the Services you will be asked to provide us with personal information about yourself, including details regarding your name, date of birth, method of payment and appropriate contact details such as address, telephone number and e-mail address. It is your sole responsibility to keep the account details updated at all times.

 

2.6. We shall handle all information provided by you diligently and we will not disclose such information to third parties except as provided for in our Privacy Policy. We urge you to read the Privacy Policy to ensure that you agree with our policies in relation to how your information is handled.

 

2.7. When opening the Player Account you warrant that i) you are not younger than 18 (eighteen) years old; ii) the details supplied by you are correct; iii) you are the rightful owner of the money in your Player Account; iv) you participate in the games on your own behalf and not on behalf of any other person; v) you own not more than one account (“Duplicate Accounts”).

 

2.8. We may consider Duplicate Accounts with the following criteria including but not limited to: i) accounts sharing the same email address; ii) accounts sharing the same phone/mobile number; iii) accounts sharing the same IP address; iv) accounts sharing the same billing address/household; v) accounts sharing the same device upon registration, login, deposit & gameplay; and vi) any other criteria that we may consider in our sole discretion.

 

2.9. We reserve the right to perform background checks on any member and request any relevant documentation (the “Checks”), for any reason, including but not limited to any investigation into the identity of a player, any credit checks performed on a player, or any enquiries into the player’s personal history. The basis for such investigations will be dependent on the specific case, but could include, but is not limited to, verification of the player’s registration details, such as the name, address and age, verification of the player’s financial transactions, financial standing, and/or gaming activity. We are under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third-party companies, who perform the investigations as required. We may decide at our sole discretion to terminate a Player Account and withhold all funds in such a Player Account, on the basis that such an investigation provides a negative or uncertain conclusion. While any Checks are being undertaken, we may restrict you from withdrawing funds from your Player Account. In certain circumstances, we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information, then we may suspend your Player Account until you have provided us with such information or permanently close the Player Account. In addition, if your age is not verified by us within 72 hours of your first deposit with us, we reserve the right to suspend your Player Account and no further gambling will be permitted until we have successfully verified your age. We reserve the right to withhold any funds in your account until your age is verified. If on completion of the age verification process you are shown to be underage, we will return to you your original deposit amount but no winnings shall be paid to you.

 

2.10. Your Player Account with us is solely for your benefit. You shall not allow any third party (including a relative) to use your Player Account, password or identity to access or use the Services or the Site, and you shall be fully responsible for any activities undertaken on your Player Account by a third party. After opening your Player Account, you must not disclose (whether deliberately or accidentally) your username, password or other credentials to any person, and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us immediately if you suspect that your Player Account is being misused by a third party and/or any third party has access to your Player Account username or password so that we may investigate such a matter, and you will cooperate with us, according to our requests, in the course of such an investigation. If you have lost or forgotten your Player Account details you may retrieve your password by clicking on the “Forgot your Password” link below the login portal.

3. Your Account; Dormant Account

3.1. You may only open one Player Account with the Site. In the event that we suspect that you have registered or opened Duplicate Accounts, whether using the same or different registration details, we may, without delay, permanently close all Duplicate Accounts and withhold any winnings made through Cash Balance or Bonus Balance gameplay. We reserve the right to cancel all transactions pertaining to any such user who acted with the intent of defrauding or cheating the Casino.

 

3.2. In order to be able to play on the Site, you must deposit into Your Account using British Pounds. All currency conversions executed by the Company will be done at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.

 

3.3. Your Player Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in your Player Account does not accrue any interest. You will not be able to place any bets using the Services at an amount greater than the total amount of money in your Player Account.

 

3.4. We are required by our license to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency [http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx] . Player funds are kept separately from our funds; and arrangements have been made to ensure assets in the player funds are distributed to customers in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium segregation.

 

3.5. If you have not logged in to Your Player Account for twelve (12) consecutive months, then your Player Account will be considered an Inactive Account and we will charge a 5 GBP monthly maintenance fee from the balance. If your Player Account remains inactive for more than thirty (30) months, your account will be considered a Dormant Account and we will void any remaining balance. The first monthly maintenance fee will be charged at the end of the month immediately following your account’s inactivity. The monthly maintenance fee will not be charged if there are no funds in the Inactive Account.

 

3.6. We reserve the right to close your Player Account and to refund to you the balance, subject to the deduction of relevant withdrawal charges, at our sole discretion and without any obligation to state a reason or give prior notice.

 

3.7. You may close your Player Account, including a Dormant Account, at any time and we will return to you any and all funds from your account subject to the deduction of relevant withdrawal charges and other applicable fees. In order to close your account, you must first cancel any bets that you have made that remain outstanding.

 

3.8. You are solely responsible for reporting, paying and accounting for any applicable governmental, taxation or other authority for any tax or other levy that may be payable on any winnings that you receive from us.

4. Deposits and Withdrawals

4.1. If you wish to participate in betting or gaming using the Site, you must deposit money into your Player Account, which you can then use to place bets. Deposits to and withdrawals from a Player Account may be made through various payment providers that may change from time to time. Procedures, terms, charges and other conditions vary between payment providers. You may only deposit into your Player Account through the Site. Financial Transactions conducted via this website are processed by GoWild Malta Limited, a subsidiary of GoWild UK Limited.

 

4.2. You agree not to make any chargebacks, and/or deny or reverse any payment made by you in respect of the Services. You will reimburse us for any chargebacks, denials or reversals of payments you make and any losses suffered by us as a consequence. You are fully responsible for paying all funds owed to us.

 

4.3. If at any point a Player Account is subject to returns/chargebacks or suspected of fraudulent activity or patterns, we reserve the right to hold any winnings until the returns are settled or until the investigation comes to a conclusion.

 

4.4. When using a credit or debit card for depositing funds, your funds will only be cleared when we have received an approval and authorization code. When the aggregated deposit amounts made via credit card exceed the defined limit, we may request identification documents from you.

 

4.5. We reserve the right to use additional procedures and means to verify your identity when effecting deposits into your account.

 

4.6. The funds in your Player Account can consist of Cash Balance (Unrestricted Funds) and Bonus Balance (Restricted Funds). You may only withdraw funds to the extent of your Cash Balance (Unrestricted Funds).

 

4.7. You may withdraw your Cash Balance (Unrestricted Funds) at any time, however the original deposit amount should be turned over at least once. Failing to do so will incur 10% withdrawal fee and capped to 100 GBP.

 

4.8. To withdraw all your Cash Balance (Unrestricted Funds), you must first cancel any outstanding bets in your Player Account. The remaining Bonus Balance (Restricted Funds) will be voided upon withdrawal.

 

4.9. You may withdraw any amount from your available Cash Balance (Unrestricted Funds), up to a weekly limit / monthly limit set by us, by issuing a valid notice of withdrawal on the Site. Withdrawal demands made by telephone or by electronic mail will not be accepted.

 

4.10. Unless otherwise stated, the minimum withdrawal amount is GBP 20. While there is no limit to the total amount a Player can withdraw, there is a limit to the maximum withdrawal amount per transaction. The maximum withdrawal amount per transaction is GBP 5,000. Moreover, due to the limitations set by some third-party processors, the maximum amount that may be processed per day is GBP 15,000 per account.

 

4.11. Depending on the method selected, deposits and withdrawals may incur charges depending on the method selected. Any withdrawals can only be withdrawn through the method chosen by you for deposit.

 

4.12. We will request identification documents on your first withdrawal and may also request identification documents for all withdrawals. For these purposes, you will need to send us: i) one government approved photo ID (ID card, passport or driver’s license) and ensure that your name, photograph and signature are visible; ii) documentation that serves as proof of residency (such as a utility bill not older than 2 months). iii) If your deposit was made via credit card, we also require a copy of the card (front and back). For security purposes, block the middle eight numbers on the front of the card copy and the 3-digit security code at the back of the card copy. iv) in addition, we may need, at your sole cost, additional documentation, such as proof of tax residency, source of funds, confirmation of deposits, a bank reference, notarized document attesting to your identity, or properly filled out authorization form. Once received in an acceptable and unambiguous format, it will take up to 5 business days to process your documents, after which you will be able to make withdrawals.

 

4.13. Each withdrawal request will have a maximum pending period of 48 hours. In case you fail to provide one or all of the documents described in term 4.12 within the maximum pending period, your withdrawal will be cancelled and returned to your Account balance.

 

4.14. We reserve the right to carry out an internal audit of your withdrawal which includes but is not limited to a review of transaction records, logs and gameplay related to your withdrawal. We may reject your withdrawal and any related bonuses, if you fail such an audit for reasons which include but are not limited to your withdrawal being connected to your collusion with another player, unlawful or improper activity, or any form of fraudulent practice and sharing the same payment method with other players. Please also note that for winnings of GBP 5,000 and above including jackpot winnings, we reserve the right to verify such winnings with our third-party providers (Game Provider). This verification process may take up to 7 business days.

5. Binding Bets, Unfinished and Miscarried Games

5.1. Once your bet is confirmed, you cannot cancel the transaction without our written consent.

 

5.2. In the event that your connection is terminated resulting in an unfinished game, you must finish the game next time you log in. If for whatever reason you cannot complete the unfinished game, then a refund may be granted at our sole discretion.

 

5.3. In the event that a game is miscarried due to an error in the casino system then all wagers are voided and your Player Account may be credited at our sole discretion.

6. Fraudulent Behaviour and Prohibited Activities

7. No Warranty, Limitation of Liability

7.1. The Services, Site and the games are provided “as is”. You enter the Site and participate in the games at your own risk.

 

7.2. We make no warranty with respect to the Site and the games offered on the Site, which are provided without any warranty whatsoever whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Services or the games, or infringement of applicable laws and regulations. We are not liable for any losses or damages resulting from your use of the Site. You are aware that there is a risk of losing money.

 

7.3. We make no warranty that the Services, games, software or Site will meet your requirements, be uninterrupted, timely, secure or error free, or that defects will be corrected, or that the software or the server that makes it available are free of viruses or bugs. We make no warranty on the full functionality, accuracy and reliability of the available materials, or to the results or the accuracy of any information obtained by you through the Services. We are not liable for any malfunction or error arising from the games, software or Website. If there is an error or malfunction, then all bets and resulting payouts are voided. You also warrant that you will not exploit the error or malfunction.

 

7.4. We shall not be liable for any acts or omissions made by your internet service provider or other third party with whom you have contracted to gain access to the server that hosts the Site.

 

7.5. We shall not be liable to you or any third party in contract, tort (including negligence) or otherwise for any loss or damage whatsoever arising from or in any way connected with your, or any third party’s use of the games, the Site or the Services, whether direct or indirect, including but not limited to damages for loss of data, profits (including loss of or failure to receive anticipated winnings), revenue, business, opportunity, goodwill, reputation or business interruption or for any other losses arising out of these Terms of Service or your use of the Site.

 

7.6. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on such Site, or on any website linked to the Site.

 

7.7. You hereby acknowledge and agree that betting might result in losing funds and that all losses incurred by you as a result of betting via the Services will be your sole responsibility.

 

7.8. We reserve the right to refuse, restrict, cancel or limit any bet. Neither we (including our employees) nor the partners or suppliers shall be liable for any loss, including loss of winnings.

 

7.9. You hereby agree to fully indemnify and hold us, our directors, employees, partners, and service providers harmless from and against any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Site or participation in the games, or otherwise arising out of any breach of these Terms of Service by you.

 

7.10. If you breach any provision of these Terms of Service or if we have a reasonable ground to suspect that you have breached them, we reserve the right to suspend or to close your account, or to withhold any funds in your account (including the deposit).

8. IP rights, links

8.1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Site and Services are subject to copyright and other proprietary rights which are either owned by us or used under license from third party rights owners. To the extent that any material contained on the Site may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

 

8.2. Under no circumstances shall the use of the Site grant to any user interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party.

 

8.3. All content and use of Services is for personal, non-commercial use only. All other use is strictly prohibited and you will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any prohibited activities.

 

8.4. Links to the Site and any of the pages therein may not be included in any other website without our prior written consent.

9. Complaints, Queries

9.1. No claims or disputes will be considered more than 8 weeks after the date of the original transaction. If you wish to lodge a complaint or a query regarding the Site, a first step should be to, as soon as reasonably possible, contact the Customer Support Team to provide all the relevant information or evidence which we reasonably require to review your complaint or query. Our Customer Support Team will review your claim and provide you with its decision within 5 business days.

 

9.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim. In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail.

 

9.3. In the event that the dispute is related to the outcome of a gambling transaction and you remain unsatisfied with the results of the above procedure, you may refer your dispute to an alternative dispute resolution procedure with IBAS (The Independent Betting Adjudication Service). Where you refer your dispute to IBAS you should do so promptly following receipt of our final decision. More information regarding IBAS dispute resolution services can be found at https://www.ibas-uk.com/consumers/how-to-raise-a-dispute/ .

 

9.4. The steps detailed above will not stop you from referring a gambling transaction dispute through the European Commission’s Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr.

10. Miscellaneous

10.1. The original text of the Terms of Service is in English and any interpretation of them will be based on the original English text. If the Terms of Service or any documents or notices related to them are translated into any other language, the original English version will prevail.

 

10.2. The headings used in these Terms of Service are for convenience only.

 

10.3. We reserve the right to transfer, assign, and sublicense or pledge the Site, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to you. Subject to applicable laws and regulation, we may outsource any or all of the Services provided under the Terms of Service to third parties.

 

10.4. If any of the Terms of Service are determined to be invalid, unlawful or unenforceable to any extent, such a term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law, to reflect as closely as possible our original intent.

 

10.5. If we fail to insist upon strict performance of any of your obligations or if there is a failure to exercise any of the rights or remedies in the manner in which they are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

 

10.6. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms of Service shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.

 

10.7. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Service that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect (the “Event”). The performance of the Site is deemed to be suspended for the period that the Event continues, and an extension of time for performance is applied for the duration of that period. We will use our best endeavors to bring the Event to a close or to find a solution by which our obligations may be performed despite the Event.

 

10.8. These Terms of Service contain the entire agreement between us and you, relating to your use of the Site and the Services, and supersedes any and all prior agreements between us and you in relation to the same.

 

10.9. Unless otherwise expressly stated, nothing in these Terms of Service shall create or confer any rights or any other benefits to third parties.

 

10.10. Nothing in these Terms of Service shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

 

10.11. These Terms of Service (including: Bonus Terms & Conditions; Privacy Policy, any promotional Terms & Conditions; and any Terms & Conditions and/or rules with regard to promotions, bonuses and special offers which may apply from time to time) shall be governed by, and interpreted in accordance with, the laws of Malta and you irrevocably submit, for our benefit, to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, these Terms of Service or otherwise arising in connection with these Terms of Service.

BONUS POLICY

General Provisions

1. Unless otherwise stated, the minimum qualifying deposit which a player has to make to receive any deposit-related bonus is 20 GBP.

 

2. Deposits made via Neteller, Paysafecard and Skrill will not qualify to receive any deposit related bonuses unless stated otherwise in the applicable terms and conditions relating to the relevant offer. Should you claim any bonus using Neteller, Paysafecard or Skrill we reserve the right to void any generated winnings and suspend your account.

 

3. Unless otherwise stated, the condition for claiming each bonus type includes but is not limited to:

No-Deposit Bonus (Free Bonus) – can be credited without making a deposit

Wild Spins – can be credited with or without making a deposit

Deposit Bonus – can be credited upon making a deposit

Loyalty/Wild Points – can be credited by converting them

Bonus Back (BonusBack) – can be credited with or without Playthrough Requirements (wagering requirements)

 

4. Unless otherwise stated, your total balance in the account consists of Cash Balance (Unrestricted Funds) and Bonus Balance (Restricted Funds). Each type of balance is defined as the following:

Cash Balance (“Unrestricted Funds”)

The total accumulated deposit amount available and/or generated cash winnings, which can be withdrawn at any time.

Bonus Balance (“Restricted Funds”)

The total claimed bonus amount available and/or generated bonus winnings, which will be transferred to your Cash Balance (Unrestricted Funds) and will be available to withdraw once Playthrough Requirements (wagering requirements) have been fulfilled.

 

5. Unless otherwise stated, any Bonus (“Active Bonus”) which will be credited in your account will carry Playthrough Requirements (wagering requirements). Playthrough Requirements (wagering requirements) are defined as the total amount you will need to wager while a Bonus is still active in order to be able to withdraw winnings generated from the bonus.

 

6. Unless otherwise stated, your Withdrawable Balance is defined as the total accumulated amount available. This Balance could consist of: i) Cash Balance (Unrestricted Funds) including winnings generated from Cash Balance (Unrestricted Funds) ii) Winnings transferred from Bonus Balance (Restricted Funds) after Playthrough Requirements (wagering requirements) have been fulfilled.

 

7. If you have yet to complete the Playthrough Requirements (wagering requirements) of a bonus granted to you and you receive another bonus, you must complete the Playthrough Requirements (wagering requirements) of the first bonus, and only on completion of the Playthrough Requirements (wagering requirements) for the first bonus will you be able to begin to fulfil the Playthrough Requirements (wagering requirements) of the next bonus.

 

8. When claiming any type of bonus, all bets are deducted from your Cash Balance first. If there are insufficient funds in your Cash Balance, then the bet will be deducted from your Bonus Balance.

 

9. In order to withdraw the winnings from your free no-deposit bonus, you need to deposit at least 20 GBP and fulfill the Playthrough Requirements (wagering requirements).

 

10. Winnings generated from BonusBack will be capped to a maximum withdrawal amount of 10x (10 times) from the initial BonusBack amount and up to a maximum of 5,000 GBP.

 

11.    Winnings generated from converted loyalty points to bonus will be capped to a maximum withdrawal amount of 10x (10 times) the initial converted loyalty points to bonus amount and up to a maximum of 5,000 GBP.

 

12.    Winnings generated from the Welcome Bonus (First (1st) deposit bonus) will be capped to a maximum withdrawal amount of 1,000 GBP after bonus deduction (Please refer to Term 18).

 

13. All bonuses and any winnings related to the bonus must meet the Playthrough Requirements (wagering requirements) within 7 days from the date the bonus has been credited or within the period specified in the promotional offer if different. Otherwise, any available bonus amount, promotional offer and related winnings not used by a player within the relevant time period and before the Playthrough Requirements (wagering requirements) are met will be cancelled and removed from the Bonus Balance (Restricted Funds). For more information regarding Playthrough Requirements (wagering requirements), please see the Playthrough Requirements (Wagering Requirements) section.

 

14. Unless otherwise stated, the welcome offer (also known as 1st deposit bonus), can be claimed within 7 days from the registration date. We reserve the right at our sole discretion to change the 1st deposit offer after 7 days. Please note that you are not eligible to receive welcome offers if you are holding a Duplicate Account (Please refer to Duplicate Accounts in General Terms and Conditions).

 

15. Winnings resulting from bets made from a player’s Bonus Balance are credited directly to the Bonus Balance. Once the applicable Playthrough Requirements (wagering requirements) have been fulfilled, the funds will be credited directly to the Cash Balance.

 

16. Winnings resulting from bets made from a player’s Cash Balance (Unrestricted Funds) are credited directly to the Cash Balance (Unrestricted Funds) and can be withdrawn at any time.

 

17.    The maximum bet allowed when placing a bet using Bonus Balance (Restricted Funds) should be less than 20% of the value of the claimed bonus and should not exceed 5 GBP per single bet (For example: placing a bet of 5 GBP after claiming an initial bonus of 100 GBP is allowed).

 

18. Unless otherwise stated, all bonuses granted are for wagering purposes only. All bonuses will be deducted from players’ accounts after a withdrawal request.

 

19. Unless otherwise stated, all Wild Spins (with or without deposit) have an expiration period of 7 days from the date of being credited to your account. If you do not use the Wild Spins (with or without deposit) within such a time period, your unused Wild Spins (with or without deposit) will automatically be cancelled.

 

20. The maximum withdrawal amount for any no-deposit bonus (free bonus) and Wild spins, is 100 GBP, unless mentioned otherwise. Unused winnings for a period of 7 days or more will be voided.

 

21. A player is ineligible to receive any bonus while a withdrawal is pending or being processed. The player is, however, free to deposit without claiming a bonus/promotion or to cancel the withdrawal at any time and become re-eligible to receive bonuses/promotions. We reserve the right to void any bonuses and generated winnings from Bonus Balance (Restricted Funds) if you claimed a bonus while having a pending withdrawal.

 

22.    Should you wish to withdraw your Cash Balance (Unrestricted Funds) while having an Active Bonus, you may do so, but your Active Bonus and all generated winnings from Bonus Balance (Restricted Funds) will be voided.

 

23. Since free no-deposit bonus links posted on forums or sites can be forwarded to other persons who did not receive the legitimate offer, we reserve the right to check the eligibility of those players for that bonus. If we determine that a specific player is not eligible to receive that promotion, we will not honor the withdrawal request. This occurs even if the wagering requirements are met.

Playthrough Requirements

1. Unless otherwise stated, with regard to deposit bonuses, the bonus and the qualifying deposit must be wagered 35 times. For example: (20 GBP deposit + 20 GBP bonus) X 35 = 1400 GBP will be the Playthrough Requirements (wagering requirements). The qualifying deposit is included for calculation purposes only.

 

2. Unless otherwise stated, with regard to a no-deposit bonus (free bonus) including converted loyalty/wild points to bonus, such a bonus must be wagered 50 times before being released into your Cash Balance (Unrestricted Funds). For example: 20 GBP bonus received/converted X 50 = 1000 GBP Playthrough Requirements (wagering requirements).

 

3. Unless otherwise stated, the winnings generated from Wild Spins that were issued without making a deposit must be wagered 35 times before being released into your Cash Balance (Unrestricted Funds). For example: 20 GBP winnings from Wild Spins X 35 = 700 GBP Playthrough Requirements (wagering requirements).

 

4. Unless otherwise stated, with regard to Wild spins that were issued by making a deposit, the generated winnings and the qualifying deposit must be wagered 35 times. For example: (20 GBP deposit + 20 GBP winnings from Wild Spins) X 35 = 1400 GBP will be the Playthrough Requirements (wagering requirements). The qualifying deposit is included for calculation purposes only.

 

5. In case you fail to fulfill your Playthrough Requirements (wagering requirements), the Active Bonus will be removed only if you reach a total Bonus Balance (Restricted Funds) of 1 GBP and you have no pending/unfinished games.

 

6. Only bets that are placed from Bonus Balance (Restricted Funds) will be counted towards Playthrough Requirements (Wagering Requirements). Bets placed from Cash Balance (Unrestricted Funds) will not be counted towards Playthrough Requirements (Wagering Requirements).

 

7. Any bet made using the “gamble” feature on all slot games or the “double” feature on all video/power poker games will not contribute towards Playthrough Requirements (i.e. the playthrough contribution is 0%).

 

8. Only fully settled bets are counted for Playthrough Requirements (wagering requirements) purposes.

 

9. Playing on any demonstration game does not count towards Playthrough Requirements (wagering requirements).

 

10. Wagering on certain games will provide a different percentage contribution to the Playthrough Requirements (wagering requirements) as follows:

GAMES    CONTRIBUTION

Slot games (except the slot games in the categories listed below)    100%

All slots in the Fruit Machines category.    50%

All table games.    10%

All versions of Craps, Video Poker, Rummy and Keno, All Live Casino games, All Progressive games and all slots in the Arcade category.    0%

 

11. We reserve the right to void any winnings generated should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements).

No warranty, limitation of liability

1. We shall not be liable for technical, hardware or software failures of any kind or lost or unavailable network conditions which may limit or prohibit the ability to enter or participate in the promotion.

 

2. We shall not be liable for damage or loss resulting from entry to the promotion.

 

3. We reserve the right to change or cancel any promotion in the following conditions:

Legal or regulatory requirements

Security reasons

Due to abuse

Unavoidable circumstances

Human error

Promotional abuse (please see Promotional Abuse section)

Other valid reasons under our sole discretion

4. We reserve the right to refuse or void a bonus and related winnings in the event of funds being cancelled or denied by any payment service or payment provider related to you.

Promotional And Offer Abuse

We provide bonus offers and promotions to reward valued customers. We operate a zero-tolerance approach to all forms of bonus abuse, and any other kind of fraudulent activity. If we suspect a player is participating in activities which break the rules of the Casino, we reserve the right to exclude the player from any promotions, bonuses or offers. We also reserve the right to remove any winnings in the player’s account, and any other accounts linked to the player.

If we reasonably suspect that a player is engaging in promotional abuse, we reserve the right to take any or all the following actions against such a person:

Void all funds in the player’s Bonus Balance (Restricted Funds)

Void any bonuses and pending bonuses

Terminate the player’s account

While having an Active Bonus and placing bets from Bonus Balance (Restricted Funds), Promotional Abuse shall include but not be limited to the following conditions:

You control or maintain more than one active account without prior approval by our management.

You, whether acting alone or as part of a group, register multiple accounts to claim bonuses.

You try to gain wager outcome advantage by exiting game session while having any type of bonus round available.

Delaying game round in any game, including free spins and bonus features to a later time, and/or depositing while having free spins features or bonus features still available in a game.

Decreasing your bet amount by 60% or more after a win for the purpose of clearing Playthrough Requirements (wagering requirements). For example, placing a bet of 100 GBP, generating winnings of 500 GBP on any spin including a double up and reducing your bet amount to 40 GBP or less.

Bonus stacking by claiming multiple bonuses before original bonus Playthrough Requirements (wagering requirements) have been met.

Switching from a game with a low wagering contribution (e.g. 25% or less) to one with a higher wagering contribution (e.g. 70% or more) after a win, for the sole purpose of clearing the Playthrough Requirements (wagering requirements) (For example, betting on roulette in order to generate winnings and then switching to slots in order to clear Playthrough Requirements (wagering requirements).

Placing a bet equal to or in excess of 20% or more than 5 GBP of the claimed Bonus amount.

Placing a single bet equal to or in excess of 10% of a no-deposit bonus (free bonus).

Placing even money bets on Baccarat, Blackjack and Roulette.

Using constantly the double-up feature to increase winnings.

Affiliate CPA or revenue share abuse.

Using VPN, proxy or masking an IP address to create multiple accounts in order to claim multiple bonuses/promotions.

 Last update: 01.03.2018

 

 

 

Slots Magic Full T&Cs

 

Terms and Conditions – 100% up to 50 + 50 Free Spins

 

Terms and conditions

This site is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024 with its business address at Level 5, Quantum House, 75 Abate Rigord Street, Ta’ Xbiex 1120 Malta and operated under a gaming license issued to Skill on Net Ltd by the Gambling Commission of Great Britain, the status of which can be viewed here

 

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Terms and Conditions of Use

Please read these terms and conditions carefully before accepting this agreement and before using this site. Make sure to print these terms and conditions and keep them for your records.

 

Introduction

These terms and conditions govern your access to and use of the site SlotsMagic (the “Site”) which is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024 with its business address at Office1/5297, Level G Quantum House 75 Abate Rigord Street, Ta’ Xbiex 1120 Malta under gaming license number 000-039326-R-319358-003 issued by the Gambling Commission of Great Britain.

In the following terms and conditions, Skill on Net Ltd is referred to as “SlotsMagic”, “We”, “Us” or some other name of similar purport. In these terms and conditions you are referred to as the “customer”, “you”, “user”, the “player” or by some other term of the same purpose.

We consider these terms to be fair. Should you need any advice regarding these terms, or any other part of our service, in your own and our interests, please contact us via our Customer Services Department via the support link on the site and your trusted legal advisor.

Please note that all telephone calls are digitally recorded and may be used as evidence at Our sole discretion.

For transaction security we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.

By checking the ‘I agree to the terms and conditions’ box when you register an account, you acknowledge that you have read, understood, agree with and will comply with all the terms and conditions and you thereby enter into a legally binding agreement between you and Us. If you do not agree with any of the terms and conditions you should not accept them. Once you have agreed to these terms and conditions, Your failure to comply with any one or more of them may result in disqualification, account closure, and/or legal action against you as deemed appropriate by Us.

Where we have reasonable grounds to suspect that any two or more registered accounts are linked including whether they are linked to the same internet protocol (“IP”) address, pattern of use, proximity of transactions, common bank details or address in common or otherwise and that the services provided via the Site are being abused of by you in any way, including by way of example due to a previously undetected fault, bug or other fault in the software, we may suspend the services provided to you via the site and your ability to access your account(s) with immediate effect as well as to reverse transactions on any one or more of the accounts that are linked

By using this Site and/or software you agree to these terms and conditions and any other terms or conditions that We see fit to impose from time to time.

These terms and conditions are written in English. If these terms and conditions are translated into another language, the English version will prevail.

Your participation in the Games is at your sole discretion and risk. By accepting these terms and conditions you agree that you do not find the services we provide through our Site and/or software offensive, unfair or questionable. You also acknowledge that We are unable to provide you with any legal advice or assist you with any Legal queries related to the legality of participation in remote gambling.

All fees and charges displayed in this document are in pound sterling (“GBP”).

Unless otherwise stated in the relevant casino pages of the Site, minimum deposit amounts are 10 AUD/CAD/CHF/EUR/GBP/USD, 100 DKK/NOK/SEK/ZAR, 700 RUB and withdrawal amounts are 20 AUD/CAD/CHF/EUR/GBP/USD, 200 DKK/NOK/SEK/ZAR, 1400 RUB.

We reserve the right to restrict access to all or certain parts of the Site in respect of certain jurisdictions.

Unless stated otherwise, whenever a time is mentioned it refers to GMT.

All advertised first deposit bonuses/welcome offers are subject to an account registration check. After your registration is completed there is an automatic review of the account details entered and the system may decide that your account is not eligible for bonuses. In the event that your account is not eligible for bonuses an email with this decision will be sent to You as soon as the account is created.

We reserve the right to adjust the minimum/maximum bets within the casino.

Legal Requirements for Playing the Game

You must be at least 18 years of age, or the minimum legal age in the jurisdiction in which you are viewing this Site or using the services offered via our Site, providing the minimum age in your jurisdiction is not less than 18. Please be aware that underage gambling is illegal.

We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using our services. The documents we accept as proof of age are:

Copy of passport;

Copy of driving license; and/or

Copy of an official ID Card

Only players from Great Britain are permitted to play on this casino.

Information We Collect About You and How We Use It

We process information about you in accordance with our privacy policy. Our privacy policy forms part of these terms and conditions and contains details on the types of information we collect and what we do with that information, which includes who it may be shared with and why.

We are entitled to share the information we hold on you, which includes personal data and gaming history with regulators, and other bodies, including the police, and law enforcement bodies in order to investigate fraud, money laundering gaming integrity issues and to comply with our regulatory duties.

Grant of License

The Site, the downloadable client available through the Site, our apps and the Site as optimized for use on mobiles and tablets, all run on a series of programs which are either proprietary to us or are licensed through third parties to be able to offer you our services through the Site (“Software”).

We grant you a license to use a single copy of the Software and where applicable the related documentation solely in accordance with and subject to these terms.

You may neither sell, rent, lease, transfer or grant any other right of the Software, nor reverse engineer, decompile, or dissemble the Software.

You may not disclose the Software to any third party, make derivative works based upon it, or use it for any purpose except for the specific uses expressly permitted in the user documentation, which accompanies the Software.

The Software is available to you on an “As Is” basis only and without any warranty or indemnity of any kind. The download and/or use of the Software and Services is at your own risk.

You hereby acknowledge that how you use the Software is outside of our control. We shall not be liable to you or to any third party in respect of your receipt of and/or use of the Software.

Real Money Mode and Practice Mode

By using the services offered through our Site, you will be able to play in either the ‘Real Money’ mode or ‘Practice’ mode.

In ‘Real Money’ mode, real money may be wagered and gained. In order to play in ‘Real Money’ mode you will be required to have funds in your bonus balance, or pay funds into your account (which has the meaning described in clause 5) by any of the methods specified from time to time by Us. Such funds will be deposited into your Account upon actual receipt of funds or upon receipt of approval from a payment processor. Minimum and maximum limits may be applied to the payments into your account, depending upon your history, the method of deposit, and other factors as determined solely by the Us. We are not a bank and funds are not insured by any government agency. All payments to and from your Account must be paid in the currencies listed in the cashier from time to time and shall not bear interest. All payments into your account must be from a payment source on which you are the named account holder.

In ‘Practice’ mode, no real money is played. Funds played in ‘Practice’ mode have no value in and of themselves and are kept separate from Real Money funds. Neither funds nor any game features (for example, but not limited to Multipliers, Bonus games and Bonus Points) are transferable to a Real Money account nor are they redeemable for any currency. If any game features are incorrectly transferred from Practice Mode to Real Mode any winnings derived will be removed. If you notice the transfer of any game feature from Practice Mode to Real Mode it is your responsibility to inform Us immediately.

It is not advisable to play ‘Real Money’ mode before trying ‘Practice’ mode. We recommend players practice in ‘Practice’ mode prior to playing in ‘Real Money’ mode.

It is your responsibility to make sure that you read and understand all the rules and procedures of the games on the Site(s) prior to playing real money games.

You hereby acknowledge that by betting you risk losing money.

User Accounts

The information you provide during account registration must be true, complete and up to date. You must provide your correct details, a valid address and contact e-mail on the registration process.

A user is not allowed to register more than one account. This means only one account is allowed to be registered per person, household, family, household address, email address, credit card number or shared computer environment (i.e library, workplace, fraternity, university or school etc’). Any withdrawal made from a duplicate account will be considered unauthorised and will be claimed back.

Any attempt to try and deceive Us by registering multiple accounts in another user name to gain bonus money will be deemed as abuse, and will result in the account(s) being suspended, bonus money being removed, winnings voided and the option to withdraw monies canceled.

All information supplied when you register with the site MUST be accurate, complete and not misleading in any respect. Furthermore if you make (or already have) a registration on GamStop, if you use different details in your account with us than you used on Gamstop we have no obligation to honour your Gamstop status. We reserve the right to confirm a customer’s address by any means available, including but not limited to posting an address verification letter by mail to you, contacting you by e¬mail, phone or live chat. If the attempt to verify the details supplied during registration is not successful no winnings will be paid.

If the details you supplied at registration change, you must update us and send us proof of the new details.

There are three types of “Accounts”:

Practice Account: A Practice account does not use real money, and funds used to play hold no monetary value whatsoever. Your name, email and password are the only requirements to register for a Practice account.

Bonus Account: A Bonus account does not require the deposit of real funds. Your name, email (validated), address, contact details and other information are required to register for a Bonus account.

Real Money Account: In order to change status to a Real Money account, a minimum deposit amount is required as well as the initial registration requirements. The minimum deposit requirement is subject to change at any time.

Your Account is for your personal use only. You may not divulge Your Account details to anyone else or use anyone else account details.

Any use of Your Account is strictly for your own private purposes. You shall be solely responsible for all transactions conducted in relation to your account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password, or logs into Your account using biometric login functions is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.

We take absolutely no responsibility for any third party accessing Your Account using the correct username and password and we shall not be liable for any losses incurred by you as a result of such an event. Any access to Your Account with the correct username and password will be considered by us as valid.

Should you become aware of any unauthorized use of Your Account, you are obliged to immediately notify us and we will suspend your Account pending further investigation of such unauthorised use. If you are using a shared computer we advise that the checkbox to remember password is kept unchecked at all times.

In the event you have a Bonus Account and you have failed to make a deposit in 30 days from the time the Account was initially created, any Real Money/Bonus funds you had within the Account will be null and void, removed from the Account without any option to retrieve it.

Your account is not a banking facility. Deposits should only be made with a view to using funds to place bets. Should You make repeated deposits and withdrawals without placing a commensurate amount of bets, or placing all low or very low risk bets, we reserve the right to pass on to your accounts, without prior notice, any bank charges (15% of the amount) we have incurred before closing the account.

Account facilities are provided to You solely to enable you to place bets or participate in poker or casino games. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, you will be liable to have your account suspended and the circumstances investigated. This may result in a report to the necessary authorities and/or the account being closed.

You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via Our services will be Your sole responsibility.

You may terminate the services on Your account by utilizing our Player Limitation services. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction or you wish to extend the limitation period, You shall inform us via email after placing your Limitation.

You hereby confirm that you are not using or intending to use or intending to allow any other person to use your account in relation to Our services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction.

You hereby confirm that You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction.

You hereby confirm that you will not intentionally disconnect from any Game while using the Our services. If We determine, in Our sole discretion, that You are in breach of this clause, We may terminate Your access to our Services immediately and/or have Your account blocked. If Your account is terminated or blocked in such circumstances, We are under no obligation to refund You any funds that may be in Your Account.

You hereby confirm that You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games.

You agree that if, in Our opinion, if any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of Our Services, We will be entitled to terminate and/or block your account and seize all funds available through that account. We also reserve the right to disclose any and all details of your account to the relevant authorities.

In the event that you become aware that another user of Our services is cheating, manipulating or attempting to manipulate game outcomes and results, colluding with any other person in order to defraud Us, using Artificial Intelligence Software, or doing anything which can be construed as detrimental to us, financial or otherwise, You are responsible for sharing such information with us. We will treat any such information You pass to Us in the strictest of confidence. In the event that we discover, or suspect, that you had such knowledge and did not pass it on to Us, we reserve the right to terminate Our services to You and confiscate any funds which are in Your account.

VIP Points redemption to cash is only available for customers who have registered prior 19/03/2017.

Transactions: Deposits

All financial transactions will show up in your payment method statement.

After depositing, you will receive email confirmation of the transaction. We recommend that you print out and keeps details of all transaction data in order to avoid misconceptions and discussions at a later time.

All deposits will be effective immediately as soon as we get a successful confirmation from the selected payment processor (except for Wire Transfer Deposits). After depositing, you will be able to play immediately in Real Money Mode. It is unlawful to deposit money derived from ill-gotten means.

Please note that documentation in the form of ID, utility bill/statement or copies of the front and back of your credit card may be required after any deposit.

We reserve the right to contact you to verbally verify any deposit made.

We reserve the right to void all winnings if your name does not match the name on the credit card you use. In such circumstances we reserve the right to request the necessary documentation from the player to enable us to carry out the required identity verification checks from our end, prior to taking any action. The burden of proof that the player had the necessary authorisation to proceed with the transaction shall vest in the player at all times.

Players who make a credit card deposit using someone else’s credit card will be requested to provide copies of the credit card, ID documents from the credit card holder and Account holder and will be sent via email a Letter of Authority form. This form must be signed and completed by the Credit Card Holder and the Account holder.

We reserve the right to request identity documents after any deposit.

Any or all of the following Documents may be required as proof of Identity:

Copy of identification card(s)

Copy of Driver’s License

Copy of the front and back of the credit card being used to make the deposit (middle 8 digits may be blanked out)

Copy of up-to-date Utility Bill clearly showing name and address

Bank statement

Signed Deposit Confirmation Form

Credit card statement (Showing the recent transactions which were made to Us)

After your first deposit we will initiate an age verification procedure. If your age was not verified within 72 hours, your Account will be restricted until such time as you provide us with suitable Age Verification. Until your age is verified you are not permitted to make any withdrawals.

If you were required to provide documentation as explicitly described in Section 6 of this agreement and you have failed to comply, your Account will be suspended until verification is completed.

No charge-backs can be made or initiated by you. In addition, payments including deposits made to your Account using any payment method/source cannot be renounced, cancelled, disputed for no valid reason or otherwise reversed. If this happens we reserve the right to take any of the following actions or request you to take immediate action, whichever the case may be, as a necessary measure to safeguard us against possible fraudulent activity or any other form of abuse:-

you shall immediately and without undue delay refund the total amount due to us and compensate Us for any and all unpaid amounts due to us including any expenses or charges We might incur in the process of recovering the amount due;

should you initiate a chargeback, we reserve the right to close your Account, initiate legal proceedings to recover the funds you are trying to chargeback as well as any charges or expenses which we might incur as a result and report the matter to the Police if we suspect foul play;

we reserve the right to recuperate the total amount due to us from your Real Money Account balance.

Provided that in any case and for any of the above reasons, we reserve the right to cancel your Account at any time without any prior notification.

We may, at any time, set off any positive balance on your Account, or connected Account, against any amounts owed by you to Us.

In the case that there is a processing charge for your deposit you will be clearly informed about it during the deposit process.

Transactions: Withdrawals

Withdrawals will only be processed if a player has a Real Money Account (i.e. made at least one successful deposit), has sufficient real money balance for the withdrawal, and has fulfilled any applicable bonus requirements as detailed in Our Bonus Policy. Withdrawals will be remitted only to the same method used for deposits, unless the depositing method does not allow withdrawals.

Withdrawals can only be made based upon the initial registration information provided by the player. Incorrect or misleading data in personal details and/or contact details such as phone number or email address will result in all winnings being voided. This is aside from any penalties or actions taken by Us due to any breach of these terms and conditions.

For your security, on account registration our system applies controls that include an individual withdrawal amount per transaction. If you wish to have a higher amount per transaction you can request this directly by emailing customer support who will explain the process to you. For a withdrawal of winnings which exceed the amount you have deposited you will be required to send proof of address, proper identification, and any other documentation that we may require to properly identify you (“KYC”).

Please note that ‘winnings’ stands for an amount which is more than the total deposits made by a player. As a condition for payment, winnings will not be issued until we complete all required KYC and Anti Money Laundering (AML) checks and have received relevant KYC/AML documentation. Please also note that if there is a large win (£5000 or more), or jackpot win it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks.

Players may set up their withdrawal verification, prior to their initial withdrawal request, only by uploading the documentation in the Cashier by selecting the ‘Upload ID’ option. Documents sent any other way will not be accepted.

You are not permitted withdraw any funds including winnings if you have active bonuses or have not made your first deposit. Any unused bonus balance will be removed in the event of a withdrawal.

When you make a withdrawal request, we shall insofar as practical pay you via your preferred payment method. However we reserve the right to pay you using any one or more of the payment methods listed in the cashier, whether it is one of your preferred payment options or otherwise.

When a deposit is made via Credit Card, all subsequent withdrawals at least of the amount deposited will be paid back to the Credit Card where possible. Any money we can’t deposit to your card will be paid to an alternative method of your choice.

When a deposit is made via an Online Wallet account, the amount deposited will be paid back to that same Online Wallet account.

Any payments of funds made to you from Us are subject to a surcharge to cover costs such as in the case of Wire Transfers and withdrawals via Online Wallets, which we will deduct from your balance before processing the withdrawal. The surcharges, which are subject to change, are as follows:

Wire Transfer – £10.00* (over £500 no charge)

Credit cards – No charge

Online Wallets – No charge

*Minimum Wire Transfer transaction is £50

Transfer of funds between players is strictly forbidden.

Once you have made a request to withdraw, your request will first be pending until midnight GMT the following day. Thereafter your request will be passed to our Accounts Department who will process your withdrawal during the next business day provided they have all the information required to make the withdrawal. You may modify or reverse your request to withdraw funds at any time until your withdrawal has been completed and fully processed.

Before any withdrawals are processed, your play will be reviewed for any breach of terms and conditions/bonus policy and Responsible Gaming checks.. Should We deem that a breach of the terms and conditions has occurred, or you have another account which is restricted due to our Responsible gaming tools/procedures, we reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses. Any contact by Us congratulating any win does not mean the win is legitimate and that the Accounts Department have checked for bonus policy/terms breaches.

In the event that you choose to cancel your request within the three day processing period, your funds will be re-allocated to your Real Money Account.

In the event that you fail to comply with any of the conditions listed in this clause 7, we reserve the right to reverse the withdrawal back into your Account.

Withdrawals will be investigated in line with any or all applicable legislation on Anti Money Laundering and counter terrorism funding practices. You fully accept that We are required to report any suspicious transactions to relevant financial intelligence units and in doing so will disclose information regarding your personal information and deposit and withdrawal transfers. If We suspect, or Our interpretation of any legislation or guidelines leads us to believe that any transaction you have made may be connected to money laundering or funding of terrorist activities your Account will be frozen along with any deposits, bonuses or winnings pending such time as we are authorized to release them by the bodies or authorities we report suspicious transactions to, or otherwise by order of a court of competent jurisdiction.

We reserve the right to delay and/or stop the processing of a Withdrawal until final approval has been received for any outstanding Deposit transaction or in the event that your original deposited funds are not received within 24 hours. If the original funds are not received within 24 hours all winnings will be cancelled.

Withdrawal requests are only deemed valid if they are submitted via the withdrawal page in the casino software. We do not accept withdrawal requests via email or telephone, or any other method.

Bonuses

You acknowledge and understand that our terms and conditions with respect to promotions, bonuses and special offers form an integral part of these terms and conditions. These terms and conditions are set forth in Our Bonus Policy In the event of a conflict between the provisions of our terms and conditions on promotions, bonuses and special offers, and these terms and conditions, the provisions of such promotions, bonuses and special offers will prevail.

Malfunctions

If a technical problem causes a game/feature/promotion to pay out (or a display issue causes wrong result to be displayed) a higher amount than should be paid (a game win, bonus game win, jackpot win etc) to a player’s Account, We reserve the right to remove all funds from the Account that were incorrectly credited as well as any winnings subsequently won by using the incorrectly credited funds

If We detect a Player has or is abusing a technical glitch related to the games/software, either on his own or in association with partners, We reserves the right to void any winnings and close the relevant player/s Accounts.

In the event of a system malfunction all wagers shall be void.

In the event a game is started but miscarries because of a failure of the system, We shall refund the amount wagered in the game to You by crediting it to the Your Account or, if the account no longer exists, by paying it to You in an approved manner.

We shall take all reasonable steps to ensure that Our system enables Your participation in a game is, after You have made a wager, interrupted by a failure of the telecommunications system or a failure of Your computer system that prevents You from continuing the game, to resume, on the restoration of the system, your participation in the game that was interrupted as at the time immediately before the interruption. If Our system does not enable You to continue, after the restoration of the system, with a game interrupted by a failure of the telecommunications system or Your computer system, We shall:

(a) ensure that the game is terminated; and

(b) refund the amount of the wager to You by placing it in the Your Account.

Services Suspension

We may temporarily suspend the whole or any part of the Services for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

Change

We reserve the right to suspend, modify, remove or add content to the Site at Our sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any such changes made and you shall have no claims against Us in such regard.

Material changes in these terms and conditions will be communicated to You prior to them coming into effect.

Currencies

We offer the following currencies for deposit, withdrawal or play: GBP, EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR and RUB.

It is possible to change your currency from within the Cashier of the casino platform. Before changing your currency you will be clearly shown the amount you will receive in the new currency. It is not possible to convert only part of your bankroll. Our account can only be denominated in one currency.

It is not possible to change currency if you have non-consumed bonuses, open games or VIP points to convert.

Artificial Intelligence Software

You agree not to use any artificial intelligence software (‘AI software’) while using the software and/or Site. We will act to detect and prevent the use of any AI software programs that enables you to have an unfair advantage over other players, including, but not limited to, detecting the running of such programs on your computer. In the event that we detect the use of AI software, and at our sole discretion deem the detection to be valid, your Account will be terminated and all winnings cancelled.

Random Number Generator

You accept and agree that a random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our, or our game partners servers, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Company’s decisions in regard to such matters.

Abusive or Offensive Language

We will not tolerate any abusive or offensive language or other behaviour considered inappropriate by Us at our sole discretion.

ad behaviour or language identified by Us or brought to Our attention may result in a suspension or loss of playing privileges or such other action as may be decided by Us, including, but not limited to, Account closure.

It is forbidden for players to use offensive Usernames or Screennames when they register or login.

Players may, at any time, submit information regarding abuse or other offences to our Customer Support Department for Us to investigate.

Monitoring of the Site

We may electronically monitor the Site and the users of the Site at any time in order to ensure compliance with this Agreement and may disclose any information, record or electronic communication of a user of the Site: (a) in compliance with any law, regulation or lawful governmental request; (b) if such disclosure is necessary for the continued operation of the Site; or (c) to protect Our rights and/or property of Our partners.

Inactive Accounts

If an Account Holder does not access or log in to his Account for a period of 90 days, his Account will be considered an ‘Inactive Account’, We will remove 5 GBP from the Account as an administration fee each month whilst the Account remains Inactive. The monthly administrative fee is subject to change.

The first fee will be charged at the end of the third month after the last login was recorded.

VIP points must be converted within 30 days of them being granted, otherwise they will be removed.

Refunds

A bet may only be unresolved for 90 days. During the time the bet is unresolved, it will not be available for either Us or You to use for any other purpose.

In the event that you have not claimed or removed the bet after 90 days, it will be considered as a win for Us

Customer Support

We will provide Support Service for our players

Players can send an e-mail to our customer support department detailing any questions or queries they may have. To facilitate Account identification the email should be sent from the email address which is registered on your Account and should include the username of the Account in question. We reserve the right to perform further identity checks to ensure the person contacting us is the Account holder.

Responsible Gaming

We believe in providing a ‘protected entertainment environment’. It is an important part of our overall customer care program. Gambling in a protected environment should be an exciting and pleasurable experience exclusively for adults. We want you to enjoy your experience, so please play wisely and within your budget. Whilst the majority of people do gamble within their means, for some gambling can become a problem.

Deposit Limits: We provide you with the ability to set you own preferred deposit limits within the Cashier Section of our Software. Deposit limits can be set for the following periods:

Daily

Weekly

Monthly

Any decrease in the amount you want to allow yourself to deposit will be applied immediately to your Account. However if you wish to increase your Deposit Limits, there will be a 24 hour delay before the change takes effect, during which time you can consider if an increase in your deposit limit is appropriate for you.

Play Limitation Facility: We offer a facility within the casino Software to help you if you feel that your gambling is out of control and you would like to restrict the access to your Account.

We offer

A cooling off period of 24, 48 hour or one week

A temporary Suspension for 1,2 or 3 months

A Self Exclusion for minimum 6 months and maximum of 5 years

The limitations applied during Cooling Off and Temporary Suspension periods apply only to the account on which the limitations were requested. Upon expiration of the time period the account will be fully active again.

 

The limitations applied during a Self Exclusion apply to any other known account you have on our license. For a list of the sites under our license click here. Upon expiration of the time period your account will remain restricted and will only be considered for re-use if you contact us by telephone (or in person) and request it to be activated. We will then initiate a 24 hour cooling off period before we activate your Account.

During any limitation period it is strictly forbidden for You to play, or attempt to play on any account or accounts which is/are subject to the limitation. In the case you manage to play, any winnings during any suspension period will be null and void.

Our Player Limitation options involve a joint commitment from us and you. According to our policy of protecting those with gambling/spending issues We will take reasonable steps to prevent you re-opening your Account or opening new Accounts. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new Accounts.

There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. There is a Responsible Gaming section on our Website with all the details plus you can contact our staff with any concerns/questions you have.

Any deposit limits applied to an account are specific for that account. Should you have other accounts on Our license, it is Your responsibility to apply Deposit Limits on all accounts that you require them on.

When any Player Limitation request is received You are forfeiting your right to any bonuses or personal offers that were extended to you prior to the Limitation and We reserve the right to remove any accrued VIP points and reduce the VIP level You are on to the lowest level.

Customer Complaints

If you wish to make a claim or complaint, as a first step you should as soon as reasonably practicable contact our ‘Customer Support Department’.

We kindly ask you that your complaint/claim will be in writing and contain the following information:

Account Username

Your First Name and Surname

Detailed explanation of your complaint/claim

Specific dates and times related to your complaint/claim

If, having spoken to a member of the ‘Customer Support Department’, your query or complaint is not resolved, you can ask for the query/complaint to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/complaint in more detail and contact you back with our decision within 96 hours.

If you are still unhappy with the decision made by us, and your issue is related to a Gambling Transaction you are welcome to contact eCogra who are a UKGC authorized Alternative Dispute Resolution (ADR) Company, whose ruling shall be binding.

By using the eCogra ADR service you agree to submit your request to them in the format requested on their Site and include all the details they request you to include.

The eCogra policies and procedures, which are detailed on their Site, include the following:

Players must ensure that at least two weeks have passed since the problem began and that all reasonable attempts have been made to negotiate a solution with the approved license holder.

Players may not request assistance if the dispute is being or has been considered by another certified ADR provider or a court.

Players may not request assistance if the dispute arose more than one year ago.

eCOGRA reserves the right to decline any assistance if in eCOGRA’s opinion the dispute isfrivolous or vexatious. eCOGRA will within 3 weeks of receiving the dispute inform the player and the appropriate approved license holder, together with the reason, should eCOGRA decline the dispute on these grounds.

Affiliations or Interest of Directors, Management and Employees

Our employees, managers, directors, agents or consultants and their relatives (including spouse, parent, partner, child or sibling) are not permitted to register or to participate directly or indirectly in any of the Games.

Copyright

All content within this Site, including, but not limited to, text, trade or service marks, graphics, animations, videos, music, audio, logos, icons and images (‘Copyright Material’) are the property of Us.

Except as specified herein, no portion of the materials on these pages may be reprinted, republished or used in any form without Our express written permission. The user obtains no rights to such copyright material and must not use it without Our written permission.

Links to Third Party Sites

This Site may contain hyperlinks to web sites operated by persons other than Us. Such hyperlinks are provided for your reference and convenience only. You agree not to hold Us responsible for the content or operation of such web sites.

Account Termination and Suspension

If we suspect fraudulent activity, We may suspend your Account, with or without prior notice to you, in our sole and absolute discretion.

We may, at our sole discretion and for any reason, terminate your Account. If we wish to do so, you will be duly notified and our actions will be explained to you before terminating the Account. Contractual obligations already made shall be honoured.

We shall not be liable to you or any third party for any claims or damages arising out of any aforementioned termination or suspension of the Account.

Notices

Any notice we give to you will be sent to the email address that you provided when you registered your Account. It is your sole responsibility to keep your email address updated and active.

Unless otherwise specified herein, such notices or other communications shall be deemed received (a) on the date delivered, if sent by email, and (b) five business days after being sent, if sent by registered or certified mail.

Each of the Parties hereto shall be entitled to specify a different address by giving notice as aforesaid to the other Party.

Any notice You give to Us should be sent to the Customer Support department email address. An email you send which is a reply to a transactional email (eg, deposit confirmation email, bonus confirmation email) is not an accepted form of contact and is not deemed to have been received by Us.

Governing Law

Any dispute arising in respect of, or in connection with, this Agreement, its interpretation, execution, performance, or the Parties and their relationship, shall be governed and determined exclusively in accordance with the laws of England, and the courts of England shall have sole jurisdiction.

Limitation of Liability

We shall not be held liable for any damages or losses which may arise out of or in connection to any downtime, server or other technical disruptions which might arise in operation or transmission, the Site or its content or any misuse of the same or of the services offered via the Site, any errors or omissions in content, loss or corruption of data, communication or lines failure, unless such loss or damage arises whilst you are benefiting from our services and such loss or damage arose due to a failure in our systems. In this event our total aggregate liability shall not exceed the amount of the wagers you placed via your Account in respect of the wager that gave rise to the relevant liability or the actual amount misplaced in your Account where such amount has been misplaced by us due to a system failure, whichever the case may be.

We shall not be liable to you or any third party for any contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from save as expressly provided in this clause 30, or in any way connected with, Your Account, or any third parties, whether direct or indirect, incidental, special or exemplary damages (including, but not limited to, any damages, loss of business profits [including loss of, or failure to receive, anticipated winnings] , business interruption, loss of business information, loss of data, loss of goodwill or reputation or any other loss) arising out of, or in connection with, use of the Site or of the services offered via the Site.

Subject to clauses 30.1 and 30.4, such limitation of liability shall apply whether the damages arise from, but not limited to, use or misuse of, and reliance on, the services, inability to use the services, any non-compatibility between the Software and User software or hardware, or any damages caused by or as result of the software, or from the interruption, suspension, or termination of the service (including such damages incurred by third parties), or termination of user Account, to the fullest extent permitted by law.

Our liability shall not be limited or excluded for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation caused by us; or

any liability which cannot be excluded or limited under the applicable law.

Indemnifications

Subject to clause 30, you agree to hold harmless and indemnify Us from and against any third party claim arising from, or in any way related to, your use of the services, including any liability or expense arising from all claims, losses, actual damages, suits, judgments, litigation costs and reasonable legal fees, of any kind and nature. In such a case, We will provide you with a notice of such claim, suit or action.

Entire Agreement, Modifications and Amendments

This Agreement constitutes the entire Agreement between the parties with respect to the subject matter contained herein and supersedes all previous and contemporaneous agreements, proposals and communications, written or oral, between Us and You.

If any modification is unacceptable to you, you have the right to terminate this Agreement. Any use of the Site by you after such publication on the site shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

Terms and conditions may be subject to changes due to regulatory requirements. For minor or insubstantial changes, we are not obliged to give You any notice of such changes, but nonetheless You are obliged to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.

Severability

If any provision of this Agreement is found or declared to be invalid or unenforceable by any court or other competent authority having jurisdiction, such finding or declaration shall not invalidate any other provision hereof, and this Agreement shall thereafter continue in full force and effect.

Segregated Funds

We hold customer funds separate from company funds in a segregated Players Account at Barclays bank. This means that all steps have been taken to protect customer funds but that there can never be absolute guarantee that all funds will be repaid. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: ‘medium protection’. You can read more about the Gambling Commissions fund protection information here: http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx

Jackpots

All jackpot amounts displayed on the casino Site or within the casino Lobby are for information purposes only. The amount of any jackpot is displayed within the relevant game window once the game has been launched.

When a jackpot is won it is immediately reset on the server. This happens in real time however the display can sometimes only reset after a short display. Regardless of the Jackpot amount displayed in the game, the server-side Jackpot amount at the time of the win is the award which will be honored.

Taxes on Winnings

If your jurisdiction requires, You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.

 

 

 

Genting Casino Full T&Cs

 

Terms and Conditions – 100% Deposit Match on your first deposit

 

Full Terms and Conditions

 

General

 

When we offer a bonus to our players we offer that bonus subject to terms and conditions at all times.  These terms outline the key requirements you must meet, as a player, to both secure, use and withdraw our bonus funds, including any associated bonus winnings.

 

By accepting our bonus you are deemed to have read, understood and to have accepted the terms and conditions which follow. If you do not wish to accept these terms and conditions then please navigate away from this page and/or do not accept bonus terms when presented with them when registering for / logging into your account with us.

 

Significant Terms

 

This bonus is open to new customers who have been named in the promotional email. You must be 18 years of age or older to participate. Players previously excluded from our site, promotions, bonuses, concessions, or rewards, are not eligible.

100% Deposit Match Bonus from £20 to £200

 

New customers who make a deposit between 17/07/18 and 27/11/18 will be awarded 100% Deposit Match Bonus up to a maximum of £200 and will have 15 days to accept the bonus

Minimum deposit of £20 to qualify

 

An amount equivalent to the Deposit Match Bonus funds awarded under this promotion must be wagered at least 50 times within 30 days of accepting the bonus. This means that as a minimum you must bet 50 times the amount of the bonus awarded, on the qualifying games, within 30 days, before either your initial bonus, or any subsequent winnings derived from it, can be withdrawn.

 

Only wagers placed on qualifying game(s) count towards completing your wagering requirement for your deposit match bonus (above). A list of qualifying game(s) can be found here. Utilising bonus funds on a non-qualifying game(s) is a breach of bonus terms and will result in cancellation and forfeit of all or part of your bonus balance to us.

Certain qualifying games shown on the above link only “count” as a percentage (%) of one wagering requirement. For example, if you play on a game with a 50% wagering requirement you would have to bet 100 times the amount of your bonus before your initial bonus, or any subsequent winnings arising from it, could be withdrawn.

There is a maximum single wager bonus bet of £5 per betting “round” or “hand” for the purposes of our wagering requirements. Exceeding the single wager limit is a breach of our bonus terms which will lead to forfeit of all or part of your bonus.

During Deposit Match Bonus gameplay money will initially be taken from real money funds before any bonus funds are used however both real money fund wagers and bonus fund wagers count towards the wagering requirements.

We will cancel and void all or part of your bonus balance in the event of play designed or intended to circumvent or significantly reduce the risk of your betting with your bonus funds. The following practices significantly reduce the risk of your betting with bonus funds:-

 

on Roulette in a single spin, one or more of:-

Covering 24 or more of the 37 available numbers;

Betting on Red and Black;

Betting on Odds and Evens;

Betting on 1-18 (inclusive) and 19-36 (inclusive);

Betting on all three columns of the table layout;

Betting on all three dozens

On Baccarat / Dragon Tiger betting on both Banker and Player on the same coup

On Football Studio betting on Home and Away on the same game

use of multiple accounts (whether with ourselves or others), or held by you and/or acting in concert with others, to cover all or a majority of eventualities in any casino game(s), or all or a majority of outcomes on sporting event(s).

Free Spins Casino Bonus

 

Free Spins Casino Bonus will be awarded after wagering requirements for Deposit Match Bonus have been met. £2 casino bonus will be credited immediately and can only be used on Dream Catcher table.

All winnings from Free Spins Casino Bonus will be paid as bonus funds.

An amount equivalent to the winnings from Free Spins Casino Bonus awarded as bonus funds under this promotion must be wagered at least 1 time within 7 days of accepting the bonus. This means that as a minimum you must bet 1 time the winnings from Free Spins awarded, on the qualifying games, within 7 days, before either your initial bonus, or any subsequent winnings derived from it, can be withdrawn.

Only wagers placed on qualifying game(s) count towards completing your wagering requirement for your winnings from Free Spins Casino Bonus awarded. Only Dream Catcher is defined as a qualifying game for this promotion. Utilising bonus funds on a non-qualifying game(s) is a breach of bonus terms and will result in cancellation and forfeit of all or part of your bonus balance to us.

There is a maximum single wager bonus bet of £5 per betting “round” or “hand” for the purposes of our wagering requirements. Exceeding the single wager limit is a breach of our bonus terms which will lead to forfeit of all or part of your bonus.

The maximum winnings that can be won from the Free Spins Casino Bonus awarded under this bonus are £200. Any remaining winnings will be automatically deleted from the players account upon meeting the bonus wagering requirement.

During Free Spins Casino Bonus gameplay money will initially be taken from bonus funds before any real money funds are used.

All bonuses

 

We will cancel and void all or part of your bonus balance in the event of play designed or intended to circumvent or significantly reduce the risk of your betting with your bonus funds. The following practices significantly reduce the risk of your betting with bonus funds:-

use of multiple accounts (whether with ourselves or others), or held by you and/or acting in concert with others, to cover all or a majority of eventualities in any casino game(s), or all or a majority of outcomes on sporting event(s).

You agree that all play on our website is subject to our Website Terms and Conditions of Use at all times. You acknowledge and confirm that those terms permit cancellation, forfeit, and voiding of all or part of your bonus funds and any associated winnings (including winnings generated from your own deposits or any bonus) in the event of play reasonably considered to be a contravention of those terms, including but not limited to, instances of actual or suspected cheating, collusion, or fraud). For full details please see here.

You agree that we may legitimately cancel, void and/or forfeit all or part of your bonus funds and bonus winnings where we know or have reasonable cause to suspect that you have:-

 

practised betting methodologies (whether alone or with others and whether on our website alone or in conjunction with others) with the object or effect of inflating or guaranteeing an overall profit from your bonus or eliminating normal gaming and wagering chance from your play; or

have registered on our site or bonus by means of a link from websites which advocate betting methodologies with the object or effect of inflating or guaranteeing an overall profit or income from your bonus, or which otherwise advocate “matched” betting strategies, “betting arbitrage” strategies, “double betting” strategies, or other “risk free”, “no risk”, or “guaranteed return” betting systems. The use of any such service and/or your application of strategies recommended by any such service, is and remains strictly prohibited at all times.

If you complete our wagering requirements in accordance with these bonus terms both the initial bonus awarded by us as well as any unspent bonus winnings may be withdrawn by you, subject always to the final checks we make to ensure that all applicable bonus and gaming integrity requirements have been met in full.

You may withdraw your own unspent deposit funds and any winnings derived from them at any time. However, if you make a withdrawal before the wagering requirements have been met you will forfeit all bonus funds awarded under this offer.

Main Bonus Terms and Conditions

 

Terms and Conditions Applicable to Bonus and Play on our Website

 

All bonus offers are subject to (i) these Bonus Terms and Conditions and (ii) Our Website Terms and Conditions of Use, at all times, to the exclusion of all other terms you may seek to impose or introduce (if any).

 

Our Website Terms and Conditions of Use set out our complaints process, procedures for self-exclusion, the general terms applicable to our offer of an online gaming service and limit our liability in all cases (bar personal injury) to the lesser of any disputed stake or any disputed bet or wager.

 

We will post updated terms on our website from time to time and inform you by email of significant changes. Continued membership or play post change will be taken as your acceptance of any revised terms.

 

Eligibility

 

You must be 18 years or older and resident in the UK (but not NI, IOM or the Channel Islands) to participate in our bonus.

 

Only one active bonus can be used at any one time. Additional bonuses will queue behind the active bonus and will be activated when either wagering requirements for the preceding bonus have been met or the bonus is void/cancelled. You will be notified when a new bonus is activated.

 

Entry

 

You must accept the bonus when it is presented via pop-up. We will not reissue any bonus which is not accepted or which is declined by You.

 

Wagering Requirement

 

When wagering requirements apply they will apply to bonus funds from the point at which they are applied to your online account.

 

All bonus funds and bonus winnings are and remain the casinos money unless and won’t transfer to player until all wagering requirements set out in the Significant Terms have been met in full.

 

Bonus and Deposit Funds

 

When we credit you with a bonus you may have two notional balances on your online account namely (i) your bonus balance funds (subject to wagering requirement before withdrawal of bonus or bonus balance winnings, if any, can take place) and (ii) your own cash deposit balance.

 

No significant restrictions apply to your use or withdrawal of your own cash deposit balance at any time. Where wagering requirements apply, you will forfeit your bonus upon withdrawal of real money funds before wagering requirements have been met.

 

Our Rights

 

Should You breach these Terms or should we have reasonable grounds to suspect that You have done so, We reserve the right at all times to void all or part of a Bonus, Wagering round, your winnings or any associated benefits (including loyalty and reward points or tiers, where applicable) and/or to take such further action as we may deem appropriate (including where breach is discovered post wagering requirement being met) the right to set off any loss suffered by us against funds held on Your account balance (if any), or any other recovery or remedial actions.

 

General

 

References to “Genting” “We” “Our” or “Us” are references to Genting Casinos UK Limited a company registered in England (Co. No. 01519689) whose registered office is located at Genting Club Star City, Watson Road, Birmingham, B7 5SA the owner and operator of GentingCasino.Com and GentingBet.com which is licensed and regulated by the UK Gambling Commission. See our “contact us” and “about” pages for further details.

 

These Terms and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the laws of England. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms.

 

 

 

Dr Slot Full T&Cs

 

Terms and Conditions – 120 Free Spins & up to £1000

 

Terms and Conditions

These general terms and conditions (“Terms and Conditions”) are effective from 6 November 2018. All previous terms and conditions are cancelled and replaced with these Terms and Conditions.

 

Significant Conditions:

 

We operate a fixed fee of £3 for any individual withdrawal under £10. Please see section 8 for more details.

Any money deposited by you will go into your Cashable Credit Account. Any amounts you win will go into your Cashable Credit Account. You may withdraw amounts from your Cashable Credit Account, subject to the fixed fee of £3 for any individual withdrawal under £10.

Your deposits have a 1 x wagering requirement. You may withdraw winnings from your deposits only once you have played through that deposit once. However, you are entitled to withdraw and Unspent Deposit at any time; Please see Section 5 for details.

Any bonuses you are entitled to will go into your Bonus Credit Account. You may not withdraw from your Bonus Credit Account.

Any bonuses awarded to you (including winnings from free spins) have a 40 x wagering requirement. You can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering Requirement.

Stakes from your Account will be made in this order:

free spins (if any);

any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;

any amounts in your Cashable Credit Account which comprise of winnings from deposits which have met the 1 x wagering requirement;

any deposited amounts in your Cashable Credit Account; and any bonus amounts in your Bonus Credit Account.

Other important terms and conditions are displayed in bold type.

Section 1: Definitions  

In these Terms and Conditions the following definitions have the following meanings:

 

“bet / wager / stake” – any amount risked by the Player on any game.

 

“Account” – a player account created by you using your personal details to enable you to play any of our games.

 

“Bonus Credit Wagering Requirement” – the number of times bonus credit must be wagered before winnings from the bonuses can be withdrawn.  Any bonuses awarded to you (including winnings from free spins) have a 40 x wagering requirement. You can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering Requirement.

 

“Bonus Credit Wagering Requirement Balance” – the progress made through the Bonus Credit Wagering Requirement expressed in financial terms.

 

“Software” – the software licensed by or to us, including any program or data file or any other content derived there from, that is required to be downloaded, accessed or otherwise utilised by you from the Website or your mobile device enabling you to use our betting and gaming products.

 

“you” – the user of our betting and gaming products; also referred to as the “Player”.

 

“us/we/ours” – In Touch Games Ltd (company number 04629082) and with its registered office at Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL. In Touch Games Ltd is licensed and regulated by the British Gambling Commission (Licence number 000-002091-R-104264-023)

 

“Website” – www.drslot.co.uk

 

Section 2: Introduction

We offer a variety of slot machine, casino and bingo games (“betting and gaming products”). These Terms and Conditions apply to all of our Dr Slot betting and gaming products. Please read these Terms and Conditions carefully. If you do not accept these Terms and Conditions in full, you should not use our betting and gaming products on the Website or via mobile devices or tablets, including downloadable applications to a mobile.

By opening an Account, playing any game or making any deposit on one of our betting and gaming products, you accept and agree to be bound by these Terms and Conditions, along with the rules which apply to the applicable products available (the “Rules”) and our Privacy Policy. You should not play our games, open, use or reuse an Account, enter the Website or an application, nor accept any prize or winnings if you do not agree to be bound by these Terms and Conditions, or any such Rules as may be amended from time to time.

We will only use your personal information in accordance with our Privacy Policy and we reserve the right to amend the terms of such at any time.

We may at any time, and in our sole discretion, without prior notice to you, terminate your use of our games and products and block your Player Account if we consider that you are in breach of any of these Terms and Conditions or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Account.

If you don’t understand any of these Terms and Conditions and would like to discuss these with us, please contact us by:

telephone on 01384 445435 or request a free call-back by texting HELP to 84901; or

live chat, via the Support Button on the Website.

For your protection and for training purposes, any telephone calls and live chat transcripts with us are recorded and monitored and may be used as evidence in any dispute.

Section 3: Changes to these Terms and Conditions  

We reserve the right to withdraw our betting and gaming products, at any time, and will not be liable to you as a result of any such action.

We may at our sole discretion, make changes to these Terms and Conditions, our Rules and/or our Privacy Policy at any time. However before any material changes come into effect, we will provide you with reasonable advance notice. If you do not wish to accept these changes, you may close your Player Account and/or stop using our betting and gaming products.

Section 4: Opening an Account

In order to use our betting and gaming products, you will need to create an Account on our Website. You are entitled to open and keep only one Account with us.

You can use our betting and gaming products only if you are of the legal age, as determined by the law of the country in which you live.

You cannot use our betting and gaming products if you are under 18 years of age, in any circumstances. If you are under 18 years of age, you will be guilty of a criminal offence in the UK. We will not open an Account unless we believe, acting reasonably, that you are aged 18 years or over. It is illegal in the UK for anyone to facilitate gambling for anyone aged less than 18 years of age.

We are entitled to verify any information you give us when you open an Account to ensure you are aged 18 years or over and to ensure that the information you have provided is true, complete and accurate.  We may supply the information you have given us to authorised credit reference and data aggregator agencies to confirm your identity and that you are 18 years or over. They will check any details we disclose to them against relevant databases (public or private) to which they have access, and will keep a record of that check. We may carry out secondary verification checks in any circumstances which give rise to suspicion that you may be underage, to verify the accuracy and completeness of the information provided and/or to establish source of funds.

 

You agree that we may, in accordance with our Privacy Policy, process, use, record and disclose personal information which you provide in connection with your registration for an Account and that such personal data may be recorded by us or any credit reference or data aggregator agency.

You will not be able to withdraw any winnings from your Account until our identity verification process has been satisfactorily completed.

 

If you fail to satisfactorily complete our age verification checks within 72 hours of making your first deposit, we reserve the right to close your Account and prevent you from gambling any further until you have satisfactorily completed these checks.

 

You may not use our betting and gaming products for any commercial use, or on behalf of another person. Any use of our betting and gaming products by you must be for your private purposes only.

 

Further information about our responsible gambling policies and procedures can be found on our responsible gambling website page. If you have any comments or queries in respect of this, please do not hesitate to contact us.

We take our regulatory responsibilities very seriously. As a responsible gambling operator, we take all necessary steps to ensure that our Players are protected, as well as ensuring that our business operates in a responsible and legal manner. Every precaution is made to protect and advise our Players of the potential for gambling related harm, as well as ensuring the legitimacy of our Players.

No officer, director, employee, consultant or agent of ours or any of our group companies, suppliers, vendors or software developers is permitted to use our betting and gaming products directly or indirectly, for personal use and enjoyment. This restriction also applies to relatives of such persons and for this purpose a “relative” includes, without limitation, any spouse, partner, parent, child, step-child or sibling. If we determine in our sole discretion that such use has taken place it will not be possible for any winnings to be withdrawn from any such use and it may be appropriated to take disciplinary action against those involved.

Section 5: Deposits

Any money deposited by you will go into your Cashable Credit Account. You may withdraw any Unspent Deposit at any time.

If you would like to withdraw any deposited monies from your Cashable Credit Account, please contact our Customer Support Team on 01384 445435.

A fixed fee of £3 will be payable for any individual withdrawal (including Unspent Deposit and/or funds from your Cashable Credit Account) under £10.

23.    If you request the withdrawal of Unspent Deposit, we will calculate the amount to which you are entitled in accordance with the order in which stakes are made. We will remove any bonus credit, any promotional spins and any bonus credit won from promotional spins from your account if they were allocated to you when the deposit was made. Any pending bonus or free spins allocated when the deposit was made will be cancelled.

Within one working day of the request, we will inform you of the amount of Unspent Deposit which you are entitled to withdraw. We will provide you with the detailed underlying calculations (based on your account history) at your request.

You may make a deposit by credit card, debit card, Paysafe Card or Skrill. In addition, we may offer you a facility to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay account. We reserve the right to withdraw or limit any payment facility at any time and without notice. You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of your non-payment or misuse of this facility, or if payment is withheld by your operator or we reasonably suspect your non-payment or misuse of this facility, we may ask you to provide evidence of payment to your network operator and, if you have not been able to provide this for a period of 12 months or more, we reserve the right to close your Account. You will lose any amounts deposited and will not be entitled to withdraw any amounts in your Account if your Account is suspended in these circumstances.

We may at any time offset any positive balance in your Cashable Credit Account against any amounts owed by you to us including, but not limited to, any fraudulent chargebacks and any bad debts related to your non-payment of your mobile phone bill.

There is no maximum deposit amount unless you are using your mobile phone account, in which case your mobile phone carrier may impose daily/monthly limits on how much you are entitled to deposit by phone in any 24 hour period.

The minimum deposit to play our betting and gaming products is £3 by mobile phone or £5 by credit or debit card, PayPal and all other available methods.

Section 6: Valid Stakes, Bets or Wagers

You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility.

Winnings which are generated from promotional free spins will go into your Bonus Credit Account.

When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance.

Game specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game specific rules before you start playing.

It is your responsibility to check that the bet instructions you have submitted are correct before committing to play.

Deposits have a 1 x wagering requirement. Winnings from deposits will go into your Cashable Credit Account.

All bonuses (including winnings from free spins) will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account.

Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account.

In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering Requirement (i.e. before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit and Bonus Credit Wagering Requirement will be reduced by the same percentage that you have withdrawn from your Cashable Credit. By way of example only: you have made a first deposit of £10, credited to your Cashable Credit account, and received a first deposit match bonus of £10, credited to your Bonus Credit account; your Bonus Credit Wagering Requirement Balance is £400 (i.e. 40 x bonus of £10); you play through your £10 deposit once on a slots game and win £50. Your Bonus Credit Wagering Requirement Balance is unchanged (as you have not yet staked any Bonus Credit); as you have met your 1 x wagering requirement on your deposit, you are free to withdraw the £50 winnings, stored in your Cashable Credit account, but you choose to only withdraw £25 (i.e. 50%); as your Bonus Credit Wagering Requirement Balance is not yet £0, you will forfeit 50% of your Bonus Credit (reducing it to £5) and your Bonus Credit Wagering Requirement Balance will be reduced by 50% (reducing it to £200).

In the event that you carry out a Cashable Credit reverse withdrawal (i.e. make a request to withdraw available Cashable Credit which you then reverse in order to continue staking those funds), we will proportionally reverse any reductions to your Bonus Credit and Bonus Credit Wagering Requirement Balance. By way of example only, continuing from the example above: you decide to reverse your requested withdrawal of £25; your Cashable Credit will increase to £50 (being your reverse withdrawal of £25 plus the £25 balance in your Cashable Credit account); your Bonus Credit will increase to £10 and your Bonus Credit Wagering Requirement Balance will increase to £400

In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £10, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £400 (i.e. 40 x bonus of £10); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £395; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25.00 of your winnings (i.e. 50%) will be credited to your Bonus Credit account.

When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is as follows:-

Betting and Gaming Product    %

Slots    100%

Bingo    100%

Roulette    10%

BlackJack    10%

Stakes from your account will be made in this order:

free spins (if any);

any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;

any amounts in your Cashable Credit Account which comprise of winnings from deposits which have met the 1 x wagering requirement;

any deposited amounts in your Cashable Credit Account; and

any bonus amounts in your Bonus Credit Account.

By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.

In the event of a disconnection from the service whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins, Deposit Activated Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit Account.

When you download a game with a free bonus attached, the bonus can be claimed only once. There will be no bonuses for subsequent downloads of the same game by you.

You will receive regular updates by text message advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

We reserve the right to close your Account if you are abusing our bonus promotions. Examples of abuse include:

evidence of a series of bets being placed by a Player, or a group of Players, which, due to a deposit bonus or other promotional offer, results in guaranteed wins;

evidence of collusion between Players in connection with our casino games;

abuse of the Refer a Friend Bonus by, for example, creating duplicate accounts or purchasing a mobile phone database and using those phone numbers to create accounts; and/or

the same Player opening more than one Account with us in order to benefit from New Player or other bonuses.

If your Account is closed due to abuse of bonus promotions, you will lose any amounts deposited and will not be entitled to withdraw any amounts from your Account.

Section 7b: Introductory Free Spins and Deposit Activated Free Spins

If you are a new Player, upon registration and passing our verification procedures, you will be awarded 20 Introductory Free Spins to use in a slots game of our choosing. You will receive a text message confirming the award of your 20 Introductory Free Spins.

If not used, your 20 Introductory Free Spins will expire within 7 days of your having received them.

Once you have made your first deposit of at least £10, you will be eligible to receive 100 Deposit Activated Free Spins on a slots game of our choosing. These Deposit Activated Free Spins will be released to you 10 a day for 10 consecutive days.

If not used, each set of 10 Deposit Activated Free Spins will expire within 24 hours of your having received them.

If, whilst using free spins, additional free spins are won as a prize, the prize free spins will expire at the same time as the free spins from which they were won.

Winnings from free spins will be added to your Bonus Credit and will be subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7c: Deposit Match Bonus

Provided you make a deposit of at least £10 each time, you will receive a Deposit Match Bonus on your first five (5) deposits as follows:

Deposit    % Deposit Match Bonus    Maximum Bonus Available    Deposit Required to achieve Maximum Bonus

1st    200%    £50.00    £25.00

2nd    100%    £100.00    £100.00

3rd    50%    £200.00    £400.00

4th    50%    £200.00    £400.00

5th    25%    £450.00    £1,800.00

The maximum Deposit Match Bonus available is £1,000.

Deposit Match Bonuses will be:-

automatically credited to your Bonus Credit account within 10 minutes of your deposit; and

subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7d: Locked Free Spins

We may occasionally issue free spin bonuses (e.g. a new game download free spins offer) which are locked to a game or a selection of games for you to choose from. The bet amount and number of win lines for Locked Free Spins will vary from time to time and will be specified in the promotion.

The Locked Free Spins Bonuses may be time limited and, if not used in the time period specified in the promotion, will disappear from your Account. If, whilst using Locked Free Spins, additional free spins are won as a prize, the prize free spins will expire at the same time as the Locked Free Spins from which they were won.

Winnings from Locked Free Spins (and prize free spins) will be added to your Bonus Credit Account and will be subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 7e: Refer a Friend Bonus

A Refer a Friend Bonus may be available to you. Players who refer a friend will receive a bonus of £5 plus the value of 50% of their friend’s first deposit. The 50% of the friend’s first deposit is subject to a maximum of £100.

The friend must be referred by using the ‘Refer a Friend’ option from the game menu. If they are not already registered with us, we will send them a text message with a time limited activation link. Your friend must respond to this activation link, register with us within 7 days of receipt and must have satisfied our verification processes before the bonuses are applied.

Refer a Friend Bonuses will be credited to your Bonus Credit account and will be subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7f: Promotional / Feature Bonus

We may from time to time offer you the chance to access our promotional feature bonuses. The feature bonus is time limited and will be available to you only until the timer in your game lobby runs out.

Where you are required to pay to play the feature bonus, the cost will be stated on the promotion. Where you are required to make a deposit to qualify for the feature bonus, the minimum deposit is £3 by phone bill and £5 by all other available methods.

Where a feature prize has a monetary value, that value will be paid in bonus credit.

Where a feature prize comprises bonus spins, the winnings from those bonus spins will be paid in bonus credit.

All bonus credit will be subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 7g: Game Download Bonus

We may offer game download bonuses from time to time either in the form of Locked Free Spins or bonus credit with a monetary value. The amount of Locked Free Spins or Game Download Bonus Credit will be stated in the relevant game download promotion. Game Download Bonuses will be credited to your Bonus Credit Account and will be subject to the Bonus Credit Wagering Requirement.

Winnings from Game Download Bonus Credit will be paid into your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 8: Withdrawals

Provided you have met the relevant Bonus Credit Wagering Requirements you may withdraw from your Cashable Credit Account.

You may withdraw any Unspent Deposit at any time. If you would like to withdraw any deposited monies from your Cashable Credit Account, please contact our Customer Support Team on 01384 445435.

You will be charged a fixed fee of £3 for any individual withdrawal (including Unspent Deposit and/or funds from your Cashable Credit Account) under £10.

If you have not made a deposit, there is a minimum withdrawal amount of £30 for UK players and €50 for Non-UK players

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit, the maximum withdrawal that you can make is £50 on Dr Slot if you are a UK Player and £50/ 50 euros/ $50 or other currency equivalent if you are a non-UK Player. This withdrawal limit is throughout the lifetime of your respective account for funds won from these promotions.

We reserve the right to void bets and refuse or withhold a withdrawal where we have any reasonable grounds for closing your Account (see Section 9 below), including where there is evidence of “suspicious activity” (see Section 12 below). In particular, if we suspect fraud or fraudulent activity on your part, or any of your deposits are charged back to us as a result of (alleged) fraudulent use, or loss, of your credit or debit card, we reserve the right to refuse or withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments owed by you. It is your responsibility to provide correct bank details for winning payments. We will make reasonable efforts to contact you to obtain correct bank details.

We reserve the right to reasonably withhold a withdrawal until the identity of the winning Player is verified to our satisfaction, in order to ensure that payment is being made to the correct player.

We may ask you to provide additional identification or other information, such as proof of payment of a phone bill, before we make a withdrawal payment. If the information requested is not received within a reasonable period (not less than 90 days), we reserve the right to close your Account. If there is a legitimate reason why the information could not be provided within this time period, please contact our Customer Support Team on 01384 445435.

We aim to process withdrawals for depositing customers within 3-4 working days (being Monday to Friday, excluding Bank Holidays) of a request. Withdrawals for non-depositing customers will take 10-12 working days. Where we require ID, source of funds, proof of payment of phone bill or any other documentation, withdrawals will be delayed pending receipt of such documents.

Section 9: Closing and Suspending Accounts

Our Rights to Close and Suspend Your Account

We reserve the right to close or suspend an Account in any of the following circumstances:

If the Player has more than one active Account;

If the mobile phone account registered on an Account is not active, is suspended or is disabled by the relevant mobile network;

If the name registered to a Account does not match the name on the debit or credit card(s) used to make deposits into the Account;

If the name on the Account does not match the name on the phone bill or any other depositing method used to make deposits into the Account;

If the Player deliberately provides incorrect or misleading registration information;

If the Player is not of legal age in their jurisdiction or in any event is under 18;

If the Player resides in a jurisdiction where placing bets on our betting and gaming products is prohibited by law;

If the Player has allowed or permitted (intentionally or unintentionally) someone else to play on his/her Account;

If the Player is found to have cheated or if it is determined by us that he/she has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to manipulated the Software or game to their benefit;

Where we have evidence of suspected abuse of a bonus promotion (in accordance with clause 49 above);

Where we have requested additional information relating to identification or proof of payment of a phone bill and the Player has failed to provide such information within 90 days of the request;

If the Player is a Politically Exposed Person;

Where we are legally obliged to do so; and/or

Where we reasonably suspect “suspicious activity” (see Section 12 below).

In most cases, Account closure will result in the balance being removed from both your Bonus Credit Account and your Cashable Credit Account 6 months following the date of Account closure. During this 6 month period, you may be entitled to reclaim credit in your Cashable Credit Account by contacting our Customer Support Team on 01384 445435 and/or making a Complaint (see Section 17).

In circumstances where you have not accessed your Account for a period of 12 months, your Account will be suspended. If there is credit in your Cashable Credit Account, we will use reasonable endeavours to contact you to notify you of the steps you would need to take to withdraw any credit from your Cashable Account Credit.

If we have requested information and/or documentation from you to verify your identity, age and/or payment of your phone bill and you have failed to provide the requested information and/or documentation for a period of 12 months and there is credit in your Cashable Credit Account, we will, without prejudice to our rights under Clauses 81 and 82, suspend your Account until you provide the requested information and/or documentation to our reasonable satisfaction.

You have the right to close your Account at any time. You should indicate your desire to close your Account by following the instructions in the Support section of the website. Please see Section 11 for closures for self-exclusion reasons.

Section 10: Security

All Accounts are linked to a mobile phone number. We adopt the same stance as all network providers in relation to the security of mobile devices. It is your responsibility to ensure that the device is password protected to prevent its unauthorised use. We will not be liable for any loss you suffer as a result of your mobile device not being properly protected.

We allow access to our betting and gaming products only through secured networks using encryption of the Player’s username and password. You cannot play our betting and gaming products without passing our Player security login.

You must keep your username and password confidential and should not disclose them to anybody. You may not use anyone else’s username and password. You shall be responsible for all transactions conducted in relation to your Account using your password. Every person who identifies him/herself by entering your correct username and password is assumed by us to be you and all transactions where the username and password have been entered correctly will be regarded as valid. To the extent permitted by law, we will not be liable for any loss you suffer as a result of unauthorised use or misuse of your login details.

We reserve the right to ask you to provide us with additional proof of identification relating to the details you have used to register your Account. Any such additional identification will be kept confidential. We further reserve the right to disclose your details, under certain circumstances such as those required by law. Further details on our identity verification procedure can be found in Section 4.

We are required by our Gambling Commission licence to inform you about what happens to funds we hold on account for you, and the extent to which these funds are protected in the event of our insolvency (for further information please see the Gambling Commission website). We have taken steps to protect you by maintaining all Player funds in a separate Natwest bank account. The balance of this account always exceeds the total of our current customer balances. Whilst these funds are completely separate from our funds, and Natwest Bank is not entitled to combine this account with any other account held in our name or to exercise any right of set-off, they are not necessarily protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of Player funds at the basic segregation level.

You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of our betting and gaming products and shall not use any software-assisted methods or techniques or hardware devices for your participation in the same. We hereby reserve the right to invalidate any betting in the event of such behaviour and close your account.

Section 11: Responsible Gambling

In the interests of promoting responsible gambling, we provide a voluntary self-exclusion option. At your request to self-exclude, we will lock your Account, which will prevent you from having access for at least 6 months. You may opt to extend the self-exclusion for a period of 5 years or more.

Once the self-exclusion is in place, you will not be able to access your Account, place bets or make deposits and all marketing material will cease. We will return any available winnings and the balance of any deposits to you. Furthermore, when you self-exclude with us you agree to be automatically self-excluded from all In Touch Games Limited brands (mFortune, PocketWin, Mr Spin and Dr Slot). Any accounts which are locked due to the self-exclusion cannot be unlocked during the agreed self-exclusion period. When the self-exclusion period has elapsed, the self-exclusion will remain in place for a minimum of 7 years, unless you take positive action to gamble again.

In requesting to be self-excluded, you agree to provide full and accurate personal details, now and in the future, so your access/use of our betting and gaming products can be restricted. If you do choose to self-exclude, we will use all reasonable endeavours to ensure that we comply with your self-exclusion. However in agreeing to self-exclude, you accept that you have a parallel responsibility or liability for any subsequent losses, howsoever caused, that you may suffer or incur by seeking to circumvent the self-exclusion agreed.

You may reactivate your Account at the end of the self-exclusion period by contacting the Customer Support Team on 01384 445435. Re-registering an Account is not sufficient. Upon any request to unlock an Account after the self-exclusion period has passed, a 24 (Twenty Four) hour cooling off period will be applied before you will be able to log into your account. See our Responsible Gambling section for more details.

As part of this process, we also recommend that you self-exclude from all other operators at your earliest opportunity and remove any gambling applications from your mobile device/tablet. See our Responsible Gambling section for contact details of help and advice.

When setting up your Account, or at any time thereafter, you may also choose to set a limit on the amount you may deposit or stake within a specified period of time or on the amount of time you wish to play in one session. For more information please refer to the our Responsible Gambling section of our Website or contact our Customer Support Team by texting the word HELP to 84901 or call 01384 445435.

Section 12: Suspicious Activity

We are required by law to address suspected money laundering and fraudulent transactions or activity that may take place through our business. In order for us to prevent this illegal activity, we have a number of policies and procedures in place that bring ‘suspicious activity’ to our attention so that we may deal with this in a legally compliant manner.

For the purpose of this Section 12, “suspicious activity” shall refer to where we have reasonable grounds to believe that you have placed a bet or a number of bets in suspicious circumstances or in contravention of these Terms and Conditions. Suspicious circumstances include but are not limited to:’

involve funds derived from illegal activities;

are intended to conceal funds from illegal activities; or

involve the use of our betting and gaming products to facilitate criminal activity.

Strict money laundering rules and regulations require us to report suspicious activity to the relevant authorities if we know, suspect or have reason to suspect that any of your transactions, among other actions:

where there is a disproportionate frequency and/or highly unusual pattern of play (by comparison with normal betting patterns) placed over a short period of time;

where we have reason to believe that you are acting with others to abuse the Software, games or promotions, or otherwise acting in contravention of these Terms and Conditions;

where we have reason to believe that you are misusing the mobile billing facility, including without limitation where you deposit funds via phone bill and subsequently do not pay your phone bill;

where the credit or debit card or other payment method or bank account linked to your Account is in a name other than your own; or

where there is a disproportionate frequency and/or unusual pattern of deposits in your Account.

In the case of any suspicious activity, we may, at our sole discretion, depending on the situation:

request reasonable further information from you to investigate whether the bet(s) constitute(s) suspicious betting;

suspend your Account and withhold payment of any withdrawals until we have receipt of satisfactory evidence (in our reasonable opinion) from you for us to determine that the deposits are in your name, that play is not fraudulent or any other purpose connected to our concerns of “suspicious activity”. For example, but without limitation, where we suspect that you have deposited funds via a mobile phone account which is not in your name or you are in default of settlement of your mobile phone bill, we may ask you to provide reasonable evidence that the mobile phone account is yours and that you have settled the mobile phone bill that you used to deposit funds before you can withdraw any winnings;

collect and process any information in connection with your patterns of play, personal data, depositing of funds and any other related information and conduct inquiries that will help us to investigate any suspected breach of these Terms and Conditions and (where appropriate) share that information with relevant external agencies e.g. the National Crime Agency; and/or

void or refuse all or any part of any bet, suspend your Account or withhold payment of any amounts (or any parts thereof), for a period of time that may reasonably be required (for example, pending any investigations by our Internal Security Team, a gambling regulator, a law enforcement authority or any other third party with jurisdiction).

We reserve the right to seek to recover from you any losses we suffer that are directly or indirectly connected to any of the activities contemplated in this Section 12. This right is without prejudice to any other rights (including common law rights) that we may have against you, whether under these Terms and Conditions or otherwise.

We will not be liable under any circumstances whatsoever for any loss you or any other person may incur as a result of collusive or other behaviour in breach of this Section 12.

Section 13: Network Operator and Other Charges

When you play our games, download the Software, place bets, communicate with us or otherwise use our Website or applications, you are using data. Please check that your data usage plan carefully, as using too much data might mean that you exceed your data limit and you could face paying more than you were expecting, particularly if you are using your mobile phone abroad.

You are solely responsible for any connection, or other charges levied by your network operator when you play our games, download the Software, place bets, communicate with us or otherwise use our betting and gaming products.

Section 14: Random Number Generator (RNG)

The Random Number Generator (RNG) used by us has been audited and verified by an independent laboratory approved by the Gambling Commission.

You acknowledge that our RNG will determine the outcome of our betting and gaming products and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the gaming activity.

We reserve the right to void any withdrawals and clear any credit in your Cashable Credit and/or Bonus Credit Account resulting from any obvious error or mistake or any technical fault (including, but not limited to, incorrect game pay-outs) with any of our betting and gaming products.

Section 15: Non-Cash Prizes and Gifts

From time to time, we offer the opportunity for our Players to win non-cash prizes and gifts.

All prizes must be claimed within 28 days of winning and it is the responsibility of the winner to claim their prize.

We reserve the right to dispose of an unclaimed prize at the end of the 28 day period.

If the specified prize is unavailable due to unforeseen circumstances, we may substitute another prize of similar or equal value.

We hold no responsibility for the management or set up of any insurance cover or warranty of any non-cash prizes or gifts awarded.

Delivery of a prize or gift is your responsibility. This includes being present at the agreed delivery address when the parcel is delivered, providing a signature if required, and if necessary, collecting from a courier’s office or sorting office if delivery to the specified delivery address is unsuccessful.

We hold no responsibility for any injury caused by or using our non-cash prizes of gifts.

Section 16: Licence to Use Software

We hereby grant to you a personal, non-exclusive, non-transferable right to use the Software, to allow you to use our betting and gaming products, in accordance with the following provisions of this Section 16.

You are not permitted to: a) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms and Conditions), your licence to use the Software or make or distribute copies of the Software; b) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software; c) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, with robots and similar devices) with our betting and gaming products or attempt to make any changes to the Software and/or any features or components thereof.

You do not own the Software. We own the Software and it is our exclusive property. Your use of the Software does not give you ownership of any intellectual property rights in the Software.

When we supply the Software to you:

we will use reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

we do not promise that it is compatible with any third party software or equipment except where we have explicitly said so on our Website; and

you acknowledge that there may be minor errors or bugs in it.

Section 17: Complaints

A complaint may relate to any issue or concern you have about our products or services.

If you have a query or wish to raise a dispute or complaint regarding our products or services, you should contact our Customer Support Team on 01384 445435 or via the “Support” section of our Website.

If, having spoken to a member of the Customer Support Team, your query or complaint is not resolved, you may request that this is escalated to a manager or supervisor. They will look into your issue and will aim to call you back within 24 hours with a resolution. If you are still not satisfied, you may enter our formal Complaints Procedure (see below) and your complaint will be dealt with as quickly as possible.

Our Complaints Procedure

Please address all correspondence in writing by email to complaints@mfortune.co.uk, by fax to +44 (0)1384 444573, or by post to Complaints Team, In Touch Games Ltd, Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL, England.

All correspondence must include your full name and mobile phone number.

We request you make any complaint as soon as possible (within 6 Months of the event occurring to which the complaint relates). This will allow us the best opportunity to resolve your complaint.

In relation to all complaints or disputes, we record all telephone and email communications. In the event of a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any contrary evidence, shall be decisive

We request that you keep the details of any complaint or dispute you have with us confidential while we seek a resolution.

We will deal with your issue as quickly as we reasonably can. Where necessary, we may request appropriate evidence from you for the purposes of settling your issue.

If your issue is not resolved to your satisfaction by the use of our Complaints Procedure, you may refer the matter to an independent adjudicator. In Touch Games Ltd is registered with the Independent Betting Adjudication Service (IBAS) whose contact details are 01487 843444 or www.ibas.uk.com. Note that IBAS will not consider complaints until our internal procedure has been completed

In addition, there is a secondary process that you may wish to follow if you are not satisfied with a resolution achieved by following our complaints procedure. This is called the Online Dispute Resolution (ODR) Platform. The ODR Platform is a European initiative which aims to aid the resolution of disputes between consumers and businesses. The Platform will allow consumers to file complaints and will then work with both parties to facilitate a resolution via an alternative dispute resolution service. Click here to visit their website.

Section 18: General Provisions

In relation to any prize and/or winnings, we may contact you to request your consent to use your name and image for advertising and promotional purposes. If you decide not to grant your consent, this shall not in any way affect your right to claim your prize and/or winnings.

These Terms and Conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

We reserve the right to assign, or pledge these Terms and Conditions, in whole or in part, to any person, company or legal entity, provided we give you reasonable notice. Any such assignment or pledge will not in any way prejudice your rights under these Terms and Conditions or reduce or alter the obligations we have under these Terms and Conditions.

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

134.1    losses that:

  a.    were not foreseeable to you and us; or

  b.    that were not caused by any breach on our part

134.2    business losses; and

134.3    losses to non-consumers.

If you want to take court proceedings, the courts of England & Wales will have non-exclusive jurisdiction in relation to these Terms and Conditions.

These Terms and Conditions are subject to the laws of England and Wales.

The English language version of these Terms and Conditions will prevail over any other language version issued by us.

The illegality, invalidity or enforceability of any part of these Terms and Conditions will not affect the legality, validity or enforceability of the remainder.

No one other than a party to these Terms and Conditions has any right to enforce any term of these Terms and Conditions.